CRAFThouse

SOLID 5+ STARS. Took out of town visitors here for lunch. And we started with some appetizers: bobcat fries; brisket nachos; and potstickers All were huge portions and all delicious. For our main entree: a grilled cheese; a patty melt; and the bacon queso burger were chosen and all were served with fries, all were quite tasty. Our server, Lacy, was very attentive and very personable. When we return, we will definitely ask for Lacy!The vibe was chill college town hangout chic. Nice change of pace for the very bland atmosphere of a chain restaurant.

To go daiquiris! Mitchell did a great job serving us. The vibe was chill and you can tell it's a great spot to come hang out with friends.

Food was gross, cold and not freshly cooked. looked like it's been previously cooked hours or days ago, didn't even bother to heat it up. I would've been better off eating at a McDonald's. Worst bar food I've ever eaten. Music on speaker was so loud even though place was empty, we had to yell just to hear each other.

I was in town for a work visit and stopped here based on a quick glance at the menu. The service was great but the food was disappointing. I ordered the Hawaiian BBQ tacos and it comes with a side. The chopped brisket tacos came out with cold pineapple slapped on top straight from a can of pineapple chunks. It was meh. The brisket was ok but the pineapple really brought this down quite a bit. The pulled pork Mac & cheese was the side I chose. It was inedible. The Mac & cheese alone was bland and the meat on top was not great. I tried to add bbq sauce, but it did not help. I usually box all leftovers because I hate food waste but I left the Mac & cheese on the table.

Visited 08/18/24 around 4 PMI understand it was extremely hot weather that day, but walking into the restaurant it felt like a burning oven, As we Seated ourselves, it took about 15+ minutes for our server to take our drink orders, and even after that he was making us feel a little bit rushed, The first thing told us to please excuse the heat because the AC has been broken the entire morning and it's been hot all day. I spoke to my family and asked if they were OK staying since we are already there and they agreed that we will stay and try to make it enjoyable. He took our drink orders and we got our waters and two margaritas within 10 minutes or so. He took our drink order so fast that we weren't even able to order an appetizer. When he returned to the table, he wanted to let us know that we were not able to order hamburgers because they had ran out of hamburger buns, Also, we placed an order for potstickers, and he came back to tell us that they ran out of potstickers as well, I said OK let's order some wings and guess what he took 10+ minutes to come back and tell me that they're out of wings also!! Crazy right. At this point, I said you don't even bother. We're just gonna visit another restaurant and we would like To not pay for our drinks, He called the manager Clay who came to the table Who insisted that we pay for our drinks and the appetizers and right at that moment they brought out fresh potstickers even though the server said they were out and then he looks me straight in the eye and says well there you go here they are. Your food is out (appetizers) so you have to pay for them I said, but what's the point we can't order any burgers we can't order any wings it was a whole purpose of our visit and then he said well. The hamburger buns are on their way because we had to go buy them somewhere else and, he insisted that we pay for the items even though we had not touched anything everything was still on the table , He said I could bring over the owner if you like I said yeah great the owner his name was Hank. Hank came to our table, made us feel like we were at fault like it was our fault that he ran out of buns. It was our fault that he didn't have any wings. It was our fault that the AC was out and he insisted to tell us that the AC was not out even though we brought the server back to our table and said did you not tell us the AC was out since this morning and Hank said no no that's a lie. We've never had the AC out. It's just really hot outside. That's why it's super hot in here, making us feel really stupid , and then he said well you're not gonna leave until you pay for your drinks and food at least pay for your appetizers and I'll comp the drinks. I said why we haven't even touch them here they are. We're not happy with the experience. We're not happy with the service we would like to go somewhere else and he insisted that we were gonna pay finally I spoke to my wife and my wife said give them the credit card so we can pay so we can get out of here and then he said no it's OK. Y'all could just go extremely rude extremely unprofessional as a business owner and just made our entire experience feel like crap. , We drove five hours away because our daughter started school in San Marcos and the whole experience was terrible and I could just imagine why the server clay and the manager Jack had attitudes like that because they get it from the owner Hank directly and it's such a shame that we had to walk out. I pray you learn to be patient and I pray you teach your staff how important customer service is.

We were visiting our two daughters who attend TXST. We had planned to eat at another restaurant, but the wait was very long. So, we walked right into crafthouse. There was a reason there was no wait. First off, our waitress was wonderful. She was attentive and sweet. The food was TERRIBLE. We ordered a fried chicken sandwich, a couple burgers, a breakfast burrito, and brisket hash. The chicken and bread were soggy. The tomato and lettuce had wilted beyond recognition. The only decent meal was the hash. We definitely will not be back on our next visit to town:(.

I can't comment on the food because I never got it. Sat down for lunch and had to wait 10 minutes to order because they literally ran out of cups and would not serve us without first giving us water. The restaurant itself was extremely warm - low 80s at least in there When they finally took our order, the waitress was very friendly and apologetic. But after ordering it took 50 minutes for the food to arrive. When the food did arrive I noticed right away mine was wrong. I was certainly annoyed and let it show, but simply said that after that much time I'd think they'd get it right. The guy delivering the food said as he was taking it back that they can refuse service to anyone. At that point I had enough and left. On the way out I asked for the manager - none was on duty. As I did, the guy came to the front and wanted to argue with me, accusing me of cussing. I did not, of course - I don't cuss. Regardless I still left, not wanting him handling my food. The band was very good by the way. But not enough to lure me back. I've worked in food service much of my life and never seen such poor service and lack of professionalism. Do not recommend.

The table was disgusting, we asked to have it cleaned and he used bathroom cleaner and didn't even while thoroughly. We had to get the cleaner to clean the table ourselves and when we asked a server to use to cleaner she said go ahead instead of doing her job and offering to clean it. Everything we tried to order was unavailable and when we finally ordered something the celery was missing from the wings and the onions were raw in the patty melt. We let the server know and he just said "Oh they're probably just lazy." The soda was flat and we had to get our own napkins and silver wear as well.

Burger was awesome! Was a little hesitant after reading reviews, but they did not disappoint. Our server was great! I give her 6 stars!!

I give it one star for ambiance. Wasn't remotely busy. Food didn't arrive for 40 minutes. Server gave us one excuse and manager gave us another excuse. When food arrived it was so salty we couldn't eat it. Manager was behind the bar watching TV. All servers were sitting at the bar on their phones. When people were coming in they couldn't find a clean table despite many open tables all were dirty. They didn't charge us for the food and we're apologetic but new management is definitely needed. This is the second chance we were giving them by unfortunately not much has changed. I'd be interested in talking to the owners about their books because they HAVE to be losing money. I would be interested in buying if they ever sold. Good concept, bad eexecution.