Chubby's Mattress

Nightmare! Came to Chubbys as a convenience (by my house in Calallen) & just because I've seen them advertised. Bought 2 twin mattresses. Before I bought I asked the sales woman their return fee if I were to need it. Somehow my question never got answered during conversation. After purchasing and signing I get home and read the fine print. No intention of returning until I slept on it and found that foam was quite uncomfortable. Called to return and told them about not being informed of the return policy. They were sympathetic and waived the 15% restocking fee. Purchased another set more expensive and one mattress did not fit after measuring. Not opened or touched I brought it back and got one that fit that was $100 less. Instead of letting me pick out something to equal $100 in the store, they removed the original promise of waiving the first restocking fee as a courtesy from the employee's folly and charging me with this new restocking fee, which came to around $100. Basically now they've found a place for my money.........and I've got to go into town to get this mattress. Picking it up, full time job, mother of two babies, now this is no longer a convenience and seems out of spite from the district manager. Lesson learned. Denver mattress is the place to go. Word of mouth goes a long way. Warning everyone to go somewhere else. Chubbys is shallow!

My husband and I needed mattresses the day we moved into our apartment in Corpus Christi. We had made arrangements earlier in the week to choose them and have them delivered on the same day, but that fell through when the mattresses weren't in the warehouse even though the salesperson said they were. We had even closed the deal and were in our car ready to leave when she came out and told us they weren't available. Frustrated, we went back in Chubby's and dealt with Kay, the manager, She made calls, looked up options, and gave us a better deal than we could have hoped for. AND the mattresses were delivered that same day! Kay is the very, very best and deserves all the praise (and a great big raise!). She has a can-do attitude and puts customer satisfaction first.