Chapman's Garage Doors

Had their crew come do a routine maintenance call on my home garage. Asked for quotes on a couple new models, too. Work was competent and efficient.

If I could give 0 stars I would. We just had a garage door installed 6 months ago and they have had to come out and fix it 2 times! I had to pay for this fix both times because some how it is not under the warranty even thought it is a brand new install. Not sure why I'm have to pay for their mess ups. The second time they came out they started it would be under warranty and then "fixed" another issue without asking us first and sent us the bill a few weeks later. This is ridiculous. Do not use them, it will cost you more in the end to "fix" the problems they created.

Had a collision between the tailgate on my SUV and the garage door while trying to open the garage door and the tailgate won! The side tracks were bent, the door was crooked and wouldn't close. I called Chapman's and they said that a repairman would look at it this afternoon. About 4 pm I got a call that the repairman was on his way. By 5 pm, he had the door back on track, repaired some of the braces and put some new ones on, tested the operation and all is well. Couldn't be happier and the cost was reasonable.

This company rocks! We've had Chapman's out twice to work on our old garage door opener, after our previous vendor ignored our requests for service. Prompt, courteous, and get the job done for a reasonable price. Highly recommended.

Well, I didn't get a chance to have this company do my garage doors and I am left shaking my head wondering how they have managed to stay in business as long as they have. I used their online form a couple of weeks ago and never heard back as I read others suffered also. So, I called and left a voicemail. Again, I waited a few days and when I still hadn't heard back I called again and got ahold of someone. I told him about using the online form, he said that they went through some recent changes on their site and there is a new person supporting it. Well, that was exactly what I read from another reviewer and that was from months ago. Regardless, I give him the details on what I am looking for and we talk for a while about the options. He takes my email address and phone and says he will get back to me and I assume I would be getting a quote right ? Wrong, it's been almost a week and nothing. So, I have eliminated one company due to lack of response.