Cantwell Mattress

Starting this off, I will say my review is going from a low score to a high 4. We were delivered a mattress which did not initially match what I ordered in the showroom. When I first ordered/visited the showroom on SPID, the salesman was very helpful, informative and patient. Let me check out any mattress I might be interested in, made suggestions based on feedback from me. Again, the wrong (extremely firm) mattress arrived and it wasn't until it was on the frame and we were able to sleep on it that it was clearly not going to be the mattress "of our dreams." Pun intended.I let my personal frustration get the best of me and basically made a stink about the situation (hence the reason this started as a low score), but Mr. Cantwell contacted me and refunded the cost of the mattress immediately. He wanted to make sure I was happy with the product before accepting payment. We made arrangement for a new mattress to be delivered with the proper top layer which matched what I ordered (and WAS ordered according to the receipt) and the new mattress was delivered. It's going to be a long-term relationship with this one. We can immediately tell the difference. Exactly what we wanted. Thank you, Curtis. Happy customer.

I would be giving a 5 star rating, but the fact that I have had problems over the past year, lowered it a bit. I sent an e-mail to Curtis Cantwell, and explained my problem, and he got my mattress fixed, Kind of. It still had problems, so I sent another email, and he called to let me know that I had been sold a mattress with a weight rating of only 250lbs. I weigh in at 340. The fact that no one told me mattresses needed to be sized for heaver people, got the rating to 4 stars, but the latest contact, where he told me he would make me a new mattress for free, that would be rated for my size, gets a 6 stars rating. Admitting a flaw in the sales portion of my experience, is something not many companies would do. I have to admit, I am more than happy again.

My husband and I are so impressed with Cantwell Mattress Company. From the initial visit with Robert the manager, who was knowledgeable and very helpful, we were able to find a mattress that suited my husband and I both. The customer service is superb and the warranty is wonderful. The guys who delivered our mattress were very friendly and cheerful and just kept the great customer service going. Our mattress is a quality piece of workmanship and I like knowing that we are supporting a hometown company. I have not slept better in years and I recommend Cantwell Mattress Company highly.

After buying mattresses from you over the years, I came in to buy a new one. As i walked in the store, I could hear the lone salesman say , I have to go now, I have a customer. That sounded like he was none to pleased to be disturbed on his private call. A customer was NOT a welcome sight. Since I had been running many errands, I asked if I could use the restroom. He said no. I could not believe my ears and said, "you're kidding." He said no, customers are not allowed to use our restroom. I told him I had been planning to buy a mattress and now would be leaving the store. He did not seem to care at all and went back to his phone call. What a sad, unpleasant experience. Customer service did not seem to be part of his work ethic. What a distasteful experience for someone who wanted to buy from a local store.

Just got back from a visit to Cantwell Mattress Co. having every intention of finding a mattress to purchase. Walked in the store (only customer there). A "salesman" was sitting in the back at a desk..........did not get up, did not greet me. Walked to the back of the store to get his attention. Told him I was looking for a king size mattress. He pointed out a couple to try out. No explanations......even though I tried to ask questions. Not at all helpful. His phone rang......no excuse me............just went to the back of the store to answer it. Stayed on the phone with a customer for several minutes totally ignoring me. I finally gave up, said "thank you" and left. No other word from the "salesman". Felt like he could have cared less that I was there. Guess I will be going somewhere else to buy a mattress. Very disappointing experience.

I came in to this store looking for a bed. The salesman was friendly and helpful, but I did not get what I thought I was going to get. I liked one bed, but I found that it was like $3,000, so I said no, I will just stick with one in my price range, which was not all that cheap either. I lay on several of the beds, and I even inquired on buying one like I loved for $3,000 in a twin. Well, the twin in that bed would cost as much or more than that bed I bought. The salesman clearly stated, " if you like that bed over there, which was the high priced bed, then you would love the one you bought, and we can stuff 2 inches of cotton inside to see how you like it, it will be just about like that higher priced one over there." " Then he proceeded to tell me that if it wasn't right the first time, that they would take it back and add more stuffing or adjust what I had etc... well, I called them up as soon as I had a good chance to lay on the bed, and this bed feels nothing like that really expensive bed. To me it feels like I could be lying on a quilt that was on top of springs. I told the man this, and he said, " Well, you have to sleep on it for at least 10 days till we will take it back and fix it to your liking. " I said, "10 days?" He said finally, " well, today is Wednesday, and well, let's see, call us on Monday, we can take it then if it is still bothering you." I said, " ok, I will call on Monday." I mean I dropped $985.02 in that store. Now that I am stuck with a bed that is not to my liking, I guess I will have to switch my old bed with the new one and sleep on it till it wears out, because I do not have money to drop everywhere looking for a good bed. That is one of the reasons I went to this store, because they are supposed to have quality products and they are local and seemed to have a good reputation. It should have been a lesson learned from how they treated my mother back in 2001, when she spent way more than I did, and these people were very ugly to her and would not work with her. They say no not refunds or returns, but back then, they sure as heck took back the adjustable bed, but then gave her a small pittance back in return, but it was not in money, but any merchandise she wanted to buy in their store. I should have followed her lead and never gone back in there, but I thought things may have changed. Well, obviously, they have not.I did sign the receipt/ contract, and yes, it does say no refunds or returns, but I would have thought for this amount of money, especially if I wanted to put the money towards one of the most expensive beds in the store, they might have seen fit to work with me. Well, it did not happen. It is my fault for going back in there, but I will not ever go back again, and that's a promise.

Shady business. They sold me the wrong item and do not take returns unless you buy an upgrade then they are more than willing to take it back. Can't get them to come out and adjust my mattress or even deliver the "upgraded" adjustable base. They keep saying they will call me back, but never do. Watch out!