These people not only pulled all of my natural eye lashes out while attempting to correct the botched eyelash extensions they gave me but took hours doing it while I laid there in pain crying. I went in and was upfront that my right eye had an eyelash lift gone wrong but they said they could still do the extensions. After they originally did them I was mortified at how they looked and my eyes were burning, red and swollen but Whitney said they were the type of lash that I wanted(even though they were COMPLETELY different than the pic I showed her) and she thought they looked good and there was nothing she could do. So i left after paying $177 for the worst eyelashes I've ever seen in my life and then they began sticking and falling out while I was driving back to my hotel so i immediately went back to hear Whitney again say she couldn't change them. So again i left and said I'd give it the night and maybe they will look better in the morning after absolutely no offers to fix them at this point. Then 1 hour later Whitney called me saying if i come in at 12:30 tom she may be able to fix them so i agreed. Then clumps of these lashes kept falling out and my eyes were very inflamed and burning so I messaged Sophia that id rather have a refund bc I was scared if we messed with them any more id get an eye infection. So the next morning she responded first saying they don't do refunds but after some discussion she agreed to take them off at no charge and to come now so i dropped everything i was doing and drove there immediately(on my vacation i might add). She said if i can wait she will take them off and reapply them so i agreed to wait and she began removing them which ended up taking another 3 hours while my eyes were on fire BURNING and my real lashes were getting plucked out along with the false ones only to not be able to remove all the false hairs and adhesive. She then said "I think you have a allergy to our products and I don't feel comfortable putting on anymore lashes with your eyes so irritated." To which I said that's exactly why I just asked for a refund the night before. After I saw that she had pretty much pulled out all of my real lashes i broke down crying again and we discussed the refund again and she finally agreeing to do a 50% refund like i had asked for in the 1st place.. so I left then 6 hours later I get a text that she will not honor the refund she agreed to and said i "did not allow" them to fix them and I must have been rubbing them off." I was in that salon for a total of nearly 7 hours while on vacation, how dare she try and say I did not accept help or "allow them to fix them" I will post here pics of what I asked for and what I got every day while my eyelashes grow back until Sophia takes responsibility for what she did to me.
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"I drive 3 hours from San Antonio to have my hair done by Lauren at Southern Roots. She has been doing my hair for over 3 years now and she really is the best! I highly recommend this salon and any of the amazing ladies who work there! The shop is always clean and they treat ya like family."
"Whitney is literally the best hairdresser I've ever had. I have blonde hair, which is very fine. Trusting my hair in someone's hands is equivalent to my life. If you're a natural blonde with bleach, you get it. Also, she does hair and eyelash extensions!!! absolutely kills the game!! yes yes yes for me!!!!"
