Lavisha R.
Apr 8, 2022
**DISCLAIMER** I was a potential client of this gym. I did not actually get a chance to try this gym out or see how the trainers are. My review is based solely on my experience with initial tour and walkthrough of gymThe first thing about this gym that makes me want to give it 1 star, was the deliberately misleading website. The website lists off all the services offered, pictures of the facility, testimonials from clients as well as before and after pictures of clients. That was it. No pricing, no mention of packages offered, no mention of contracts or fees. This really upsets me because i drove 30min out of my way to go to see this place and was hit with quite a few surprises.1. Contract.I was not aware that there was a contract for this gym. Despite me being willing to pay cash up front, i was told no. Had to sign a contract. There were 3 options: 4mo, 6mo, 12mo. Prices on training and fees depended on the length of your contract. Which i absolutely DETEST. Its a clever thing businesses do to encourage clients to sign longer contracts. Which is not fair. I am prior service military, my husband is still serving. We are also in federal law enforcement and my husbands job specifically could at any point require us to move, so i really try not to sign contracts. Most contracts have addendums for military saying you can be let out of contract but it has been my experience that they use discretion for this type of thing and can make you jump through hoops and be very shady so i dont always trust this.2. FeesI was on the fence about the contract. You can imagine my shock when i was told there was a $200 processing fee. WOW. $200 for what?! Granted, i was told that it would be waived due to me being military but for those that arent? Be prepared to PAY. I can see no reasonable justification for this exorbitant fee other than sheer Greed. I was looking into strength training 1-on-1 sessions 3x a week. Prices started from $75 a session (4mo contract) to $55 a session (12mo contract). Add on the hefty $200 fee. Money adds up for a regular client. Very expensive. This is all without knowing anything about the trainers or their capabilities or how trainers are assigned or if youll even like them. Pay for the sessions.. still would be out the fee.3. SAVED BANK INFO/Auto draftThis is really what was the dealbreaker to me. Any business that doesn't let you pay up front but instead requires you to give them bank/card info to auto-draft as they please? Run. Dont walk. Alarms were just blaring. Requiring clients to capitulate unconditionally to these things just showed a complete lack of flexibility on their part.Overall i gave them two stars because the facility looked decently clean. The equipment looked decent and the person i spoke to (Ovidio) was very respectful and was not pushy when i decided not to sign. Which i very much appreciate. Im just so disappointed because i feel i wasted my time due to lack of transparency on behalf of this business.I really wanted to train here but will have to sadly take my business elsewhere for the reasons i listed above.
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Amara G.
Nov 19, 2019
‼‼BEWARE They took $600 out of my account and told me that it was because I didn't tell them that I wanted them to stop. They told me that it was in the contract I signed. No it was not! I signed up for a 3 month "program" but yet I have to notify them a month ahead to stop charging me after the 3 months was over?! Warning! THEY WILL TAKE YOUR MONEY ‼‼
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Rhonda M.
Sep 21, 2019
I was completely dissatisfied with this company. After signing for the services I was suppose told that if for any reason I needed to cancel the contract because of medical I simply needed to provide notice from my doctor. I did. I was then told that even with the medical notice provided in would still be responsible for a full $1000. I received 1 single nitritional.counselimg and 3 workouts when my doctor told me the diet was completely unhealthy for me and the excercise was inappropriate and too heavy for me. After providing notice to the company they refused to cancel the contract and continued to extract $1000 from my bank account for a 90 day service I never received. They are inconsiderate to medical recommendation and in my opinion was a complete scam.
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Veronica P.
Feb 24, 2021
I completely got twisted with phone numbers and didn't realize that I was calling and messaging the wrong #. They asked when I was going in for an assessment. Well I go to school and we do assessments online so I was under the impression that it was the school messaging me about doing an assessment. Anyway convo was alright with no problems cause it was just a misunderstanding. That is until we were about to hang up and someone in the back ground asked him what happened. He replied with " NOTHING, JUST A DUMB ASS". Little did he know that I was still on the phone and heard him. It was one of those jaw dropping moments when you ask yourself "did I just hear that". Anyhow, if this is the type of talk behind someone's back that was a potential customer, then I'd hate to see what he would say when you are a customer. Next time wait for the customer to actually hang up before making judgmental remarks. Sounds like this facility is not a judgment free zone. I would not recommend this place. Thanks and have a nice day.
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Anyesah G.
Dec 17, 2020
Literally so greedy, I wish I listened to everyone that told me not to come . I was doing a year so paid over 3,000 then when medical issues came up and I couldn't come in they literally continued to charge me every time and I didn't even get half my sessions in . If they didn't charge me for all the sessions I couldn't come for I'd be kinda better . All I wanted was to get my sessions I paid for but instead GOT NO RESULTS JUST MY MONEY STOLEN BUT OBVI NEEDED MORE THAN ME, god bless .
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Not S.
Sep 10, 2020
Terribly run makes you wait says the meal plans are custom but they are not overall worst nutritionist in corpus
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