Bel Furniture-Victoria

Worst place ever! Tuesday March 8th 2022. the three stooges working. between the three of them they couldn't make a refund happen. After they jack me around for over two months on a mirror i was suppose to pick up in two days. They have my $50. & there's nothing i can do. They RIP people off. and the weinie guy there thats only worked a day in his life laughed hysterically because hes a weinie and has no life. instead of being helpful He laughed about stealing our money. Hes sick & cant even do a womans job right

My name is Dr. Cynthia Airhart, DC, CCEP, I am a chiropractor at Crossroads Chiropractic Clinic, in Victoria, the right mattress is very important. I recommend a firm one with a memory foam topper. In Victoria I just went to BEL FURNITURE STORE and talked to Joe about my recommendations for a mattress for neck and back pain. They also take prescriptions for new mattresses so you will get a big discount off the taxes.

They have nothing in stock. All that you see are display models. If you want to buy something, expect to wait two weeks for them to order it for you from their other warehouse in Katy. Completely useless to go inside. Another reason why online shopping is blowing retail out of the water.

This company does not keep its word. Even after paying for a delivery fee I to call them to be informed that the furniture was not coming for another 12 days because there was no room on the truck which they load 2 days prior oh and is also the same day they called me to confirm they would be delivering it. Shop elsewhere not worth the headache or the time.

You always get what you pay for! Poorly made sofa set I purchased April of 2019, with a useless warranty that you can not cancel until 5 years have passed & they will give you a $200 credit but you must purchase more than $500 which I am pretty sure after five years they will come up with something else or void somehow! I purchased this set for $1400 paid for the warranty and had it delivered and is now $898. I know things go on sale but $500 what a difference! Disappointed in Bel Furniture & the Oh Well attitude of customer service.

Service was terrible me my husband and kid went in the store looking for home improvement ideas and a man worker wouldn't stop filling us around we circled the store 2 times trying to look in peace and followed us both times. We told him we weren't interested in buying anything just getting an idea of what we wanted and he still continued to follow after telling him multiple times. If I could give this place a 0 star I would definitely. We were the only ones being followed nobody else was being followed around.

Been waiting months for our living room furniture and have been lied to multiple times now. I have canceled appointments to make sure I'm home on the day of delivery. I just keep getting the go around. Customer service could care less about trying to make things right. Managers were no help either and could care less.

We purchased a bedroom set July, 2023. It was originally $2,000, and we got it on sale for around $1,300. On Sunday, March 3, my husband sat on the edge of the bed, and the rail broke in half. He weighs 200 pounds. I walled the Victoria store on Monday morning. I was asked to send a picture and a description of what had happened. I was told we would hear back by the end of the day. They told me it would be covered under the warranty. We would have a technician come by to repair it , or we would get a new rail. We got no call. I called back Tuesday morning, and was told we would get a call by the end of the day. We got no call. I called Wednesday morning, and was told that customer service hasn't gotten back to them. I called customer service and was told it wasn't covered under the warranty, but we could purchase a new rail. I questioned it, and was told it wasn't a manufacturer defect. The rail is made up of what looks like pressed cardboard. The sticker on the bed says it was made in Malaysia. We will never purchase any kind of furniture from Bels again.

Bait and Switch! I replied to an add with a specific price on a piece of furniture, asking if it was still available. I was told "yes". After driving over an hour to get there, I was shown the piece that I inquired about through marketplace, and was told it's now $253 instead of the $149 that was advertised and agreed upon in my conversation through marketplace an hour before.

This store does not even deserve a star! I was set to get my couches and kitchen table 2 weeks after purchase ( Dec 18th) well when that date came around and I received nothing I call the company to only find out that they BY THEM SELFS decided to reschedule my delivery with out no heads up or calls NOTHING (mind u this is right before Christmas) they had set my delivery for more then 2 months from the day I purchased my stuff then what the worst part is that when they finally did deliver they ripped my flooring that I had JUST installed not even 3 weeks prior ( of course they denied doin that) my couches are all falling apart where they men are so damn lazy they don't even put the couches together correctly and all my are rests fall completely off!!! They have the WORST customer service in corporate office as well I will NEVER in my life ever buy from bel furniture again! Worst experience of my life!!