Bay Quest

I bought a shirt on 11/17/20. The shirt is a bit small. Store policy is "No Refunds, Exchange Only." I went in today, shirt e in perfect condition. It's been worn once, never washed. The 'owner" of the store refused an exchange. Typically one would try on a shirt and determine it's too big or too small. I brought the shirt in and immediately the owner tells me "this has been washed." She also made a big deal that"there is dog hair all over it." True we do have dogs, there may have been some, but it was minimal.DO NOT SHOP HERE! THEY HAVE A NO RETURNS OR EXCHANGES POLICY!!!!Make sure you are 100% positive and committed to your purchase. Their policy appears to be, "You buy it, it's yours!"Pictures show the perfect condition of the shirt, worn once. Never washed. 3 days since purchase.

Huge selection of T-shirts you can get custom prints on, souvenirs, jewelry, swimsuits, etc.! There's an employee there named Shy who's super sweet, so customer service was great too.

The owners asked us to leave shortly after arriving because according to them, we aren't allowed to speak Spanish in their store. I have never been so embarrassed and upset. I left in tears, biting my tongue.. I will never ever go to this store again... and we come to Port A and shop all the time, but we'll take our business elsewhere....the Chamber of Commerce should look into other complaints about this business' owners and take notes..

Customer service is horrible! But that wasnt even the worse part, this lady (I believe the owner) had the audacity to approach my kids who were just admiring their hermit carb display and thought it was okay to correct them in front of me. These kids were just "pointing" out the different shells and the tone she had with her approach is what set me off. I dont like to play this card but I honestly fell this was more of a" minority" issue. An I say this because when I was observing her she was lovely to individuals who shared her same skin tone. Please avoid this place and give your business to those who have respect for its customers. This review will also be shared with BBB and with Texas health and human services (civil rights office).

They asked me where my parents were, and my parents passed recently so I told them I didn't have them and they kicked us out saying "we'd prefer if you had some".

super disappointed. Walked in and immediately saw a confederate flag beach towel for sale. Glanced around for a couple more seconds, and yikes, saw more of this type of merchandise. As i look over the other reviews on yelp, one mentions how the store owners kicked customers out because they "weren't allowed to speak Spanish" in the store. Not surprised. We couldn't ethically buy anything from this store. Absolutely disgusted with the morals of the owners. Do not recommend!!! Racist store!!!!!Edit: If you are looking for an ethical place to shop, go to "The Islander"!

Awful experience the woman was so rude and disrespectful. Very hateful, did not end up buying anything due to the customer service

Went here looking for souvenirs. incredibly terrible experience. i was walking around with my family members, and the older woman worker came up to me claiming "i have something that isn't mine" i asked politely what she meant, and she told me that "someone had watched me put something into my back pocket." i was absolutely upset, for i didn't steal any thing. especially from this ratchet store. i emptied my pockets which happened to have only a quarter in it and nothing else. they then seemed to be standing around me and watching me. still upset, for they seemed to only think this as a young person (with terrible social anxiety) would take something. i walked out of this store with tears in my eyes. you made me feel unwelcome and untrusted, and you will not be getting my service ever again. respect your customers and don't assume because someone is dressed differently than you that it means they are a thief. along with this, the older woman whom accused me was vaping in as she checked us out. right behind the counter, blowing smoke out like no big deal. this place is lucky it even gets one star. and it only does bc of the sweet young lady with a nose piercing and dyed hair. will not be returning to your establishment.

Spectacular henna artist here! She whipped up this custom mandala to help me decide if I wanted to complete my tattoo sleeve with this style. It turned out amazing! Love it! Don't go anywhere else.

If your in port A I wouldn't shop here I spend almost 200$ worth of stuff and they didn't put the rest of my stuff in my bag and I had left to go back home and I called the next day to see if they can ship stuff to me the owner on the phone was rude and didn't want to and said she was to busy to take my call I thought it was really rude and unprofessional! If your in port A don't shop here