AutoNation Ford Corpus Christi

Incompetent, dishonest business. NoIdea how they remain open! Arrived at scheduled appt time to drop off truck for service. There was no record of my appointment on their books. This was the first red flag signaling what was to come. Service advisor was supp to call me prior to end of first day with an update of what the tech found during diagnosis, but of course I never heard from anyone. I then called them well after lunch on the second day that they had the truck. No progress had been made on the diagnosis and, in all honesty, the service advisor didn't sound like she knew wth she was talking about at all. This was later confirmed when I read the notes from advisor to tech: customer requested to order and install A/C "compacidor." Capacitor, maybe??In hopes of eliminating the middle man, during my phonecall on the second day, I requested to speak directly to the tech assigned to my truck, but apparently that's not possible. At this point, I decided to stop any further dealings with this shop and reclaim my truck. Upon arrival, the service advisor attempted to charge me TWO diagnostic fees at $170 each. I reminded her there had not been even a single diagnosis, never mind two. Her reply was, "Oh yeah, you're right." So I paid $170 for whatever time was spent on my vehicle and drove away. I later had to reattach the panels under my dash bec whoever was working on my truck didn't care to replace them correctly and left them hanging. There were black, greasy handprints left on the interior surfaces of the vehicle which I also cleaned myself. On the invoice provided upon payment, it was noted that the vehicle was, "ran two hours, driven for one," in attempt to duplicate the complaint, which is understandable and to be expected. However, there's no chance this is true, bec I didn't have enough gas for the truck to run that long. Also, mileage in & out reflects a total of 5 miles was driven while in the shop. We all know corpus traffic can be hellacious, but I seriously doubt it took an hour to drive 5 miles. Buyer beware!

Excellent Service...Robert Flores was awesome...They were able to repair my 21year old Ford Fuel problems..

ABSOLUTELY THE WORST SERVICE!!Appointment was at 1:30, arrived at 1:00 - it's 3:55 and my vehicle has not been assigned to a technician...This is for an oil change, nothing more or less...The woman beside me has been here since 9:00 and still hasn't received her vehicle. Joseph that works here could care less! Inconsiderate, ridiculous and just wrong!

The service department used to be good & I purchased two vehicles from them. Took my F-150 in b/c it was making a hard shift from 1st to 2nd. I figured it needed some kind of adjustment. Took them 4 days to tell me it needed a new transmission ($7K)! I declined & did some searching on F-150 forums. Turns out this is a common problem & is a software issue. To fix it, one must re-flash the memory. I did that & now the hard shift is gone. I don't understand how they didn't know about this & instead concluded I needed a new transmission.As I mentioned, they used to be good. In spring 2022 a skilled technician diagnosed, w/o error codes, a faulty sensor that prevented F-150 from starting, & spring 2023 a helpful service advisor assisted with some work on our Fusion. I noticed they had a lot of personnel changes with their service advisors (fall 2023) & the ones I worked with in the past are no longer there. It's disappointing to witness their decline. This is on management, & they need to fix the mess they created.

I had a great oil change but overall their customer service is horrible. Contacted them four times to try and schedule warranty and recall services. I ended up going to the other ford dealership. I give most people the benefit of the doubt. It is not hard to respond to an inquiry for service. Very disappointing.

Autonation picked up my 2023 Ford Ranger Truck for warranty service and an oil change early in the morning. I called the service department about 3 PM and was told my truck was being serviced. At 6 PM I called the service department. No answer. I then called sales and was told "This is sales. The service Department closes at 6pm.I depend upon my transportatioj for medical reasons. It is unbelievable that service would close without a status on when my truck would be finished.BUYER BEWARE-UNDEPENDABLE AT LEAST NEGLIGENT AT MOST,

Purchased a 2019 Explorer with 14,000 miles on February 22, 2024. It was in perfect condition and a Ford certified used car. The GM Brad was excellent, the transaction went smoothly, Then entire sales team were very professional. After a month the car runs perfectly.

Shady, dishonest and rude. They made it clear they will do as little as possible when it's a recall. Even after I told them it's a fire hazard and concern. John made it clear that the guys don't get enough "hours" for recalls so they will do as minimal as possible. Now I'm expected to pay out of pocket to prevent the fire hazard they were required to. Their only response when called out on their short comings is to hang up on you. Piss poor service across the board. Absolutely to not use them, it would be worth the drive to find a place far removed from Autonation Ford Corpus Christi

My Ford was having transmission issues so I took it in to Autonation Ford. without a doubt one of the worst experiences I have had. Took a week to diagnose it and told me, "there is something wrong with the transmission." Absolutely no help, and charged me $200. They told me they needed to replace the transmission for $8700, instead I went to A & E transmission and they did excellent work on it for 3500$. Autonation Ford is lazy, and a scam.

Place is a mess. I stopped for a gallon of coolant. Couldn't find parts dept due to construction. Then when I did the lady was indifferent as to helping me. She ignored me for the longest and then when she did help I had to repeat myself several times due to her being worried about some RO and constantly on the phone about it. Calls she made while helping me. I needed more coolant today and went the extra 5 miles to another dealer to avoid dealing with her again. The irony is my son was in the dealership for parts a week earlier and had the same experience with the same lady. Come on Auto Nation. You guys can do better.