WatersEdge Event & Conference Center

Acoustical Awesomeness. Rustic elegance in town. What's not to love?I attended a cake tasting at the Four Seasons Columbus last night. It's the first time I stepped into the place. What a gem! From the central stone gas fireplace to the rough hewn wooden ceilings, from the ever-inviting deck overlooking the pond to the hardwood floors in the meeting rooms downstairs, I love everything I saw. I spoke to the musicians that night and they agreed with my assessment. They love the Four Seasons for its acoustics as well. If you have your heart on an event with live music, do the musicians a favor and book this place - it'll make them sound even better and your guests will never want to leave.I'm actively trying to figure out what "event" I personally need to host in order to go back there. It's beautiful, it's comfortable, and between the friendly staff and warm ambiance, it just makes you want to return.

WatersEdge was the venue for our wedding and reception last weekend, and it was absolutely the best decision we could have made. Kayla was our coordinator, and she was so easy to talk to and quick to respond to all of my random questions and emails. She is so kind and helpful. She put all of our decorations together on the day of the wedding/reception, and it looked amazing. Although, the venue is so beautiful inside and out, minimal decorations are truly needed. The cake and floral arrangements, which were included, were even better than I expected. The DJ, Patrick, was top notch, so friendly and knowledgeable. I can't say enough about how wonderful this experience was for us by celebrating our marriage at WatersEdge with all of our closest friends and family. Definitely check this place out, you'll be glad you did!

The professionalism and attitude of the venue manager was very horrid. My cousin just had his wedding there a few days ago and I have never felt more disrespected by this venue's manager/planner/owner, whomever she is! When my father and I arrived a half-hour early, we found the door locked as it started to pour rain and thunder and lightning. The rest of the family was already inside setting up and getting ready. This so-called venue manager or whomever was in charge finally saw us standing outside and opened the door and rudely asked with an attitude, "Are you family?"What kind of a question, IS THAT? Also, why in the hell would you lock the outer doors of a wedding venue that is currently occupied? That is a fire hazard! Also, if you have posted business hours, you are not allowed to lock the doors, regardless of whether its by appointment only or not.I was half expecting her to be a gracious hostess and say, "Hello, welcome, are you here for the wedding? Please come in." INSTEAD, before I can respond, she continues to say, "We don't let guests in before the start time, only family."Of course I reply politely as I can that we are family. My father and I were the only two members of my aunt's side of the family attending this wedding. Everyone else that was attending was the bride's family members who came all the way from India, Canada and other parts of the world, and my Uncle's family members who were all local plus family friends. They only had 9 tables and not everyone even came. I'm actually very glad that my mother, who is wheelchair-bound, could not attend because this building is not ADA compliant by law. She wouldn't have been able to use the bathroom or enjoy the patios without someone helping her up and down.When we got inside and greeted our family, I could clearly see that this wedding was not going to be starting right at 5:30. (I even had offered when we arrived to help put out the name cards for the tables on the guestbook table for them so they could focus on the food and the bar, and I was immediately dismissed with the rudest attitude from this manager.) They claimed it was because of the rain and that they were going to have the blessing outside and were trying to wait for it to pass, but by 5:30, they hadn't even bothered to open up the bar or put out hor d'oeuvres. They didn't even have coffee made, and we couldn't even get a soda, they just had water and tea ready. It wasn't until 6 or so that my cousin finally walked over to the bar, told the bartender he was the groom and wanted the bar opened because people were stuck standing around the staff scrambled to finish setting things up they should have been brought out at 5:25 PM. My cousin told me that because they didn't open the bar on time, they didn't use their money's worth of alcohol.People were coming to this blessing/reception for an already married couple, expecting some sort of food for them to much on right away, and it wasn't served until nearly 7 PM. it was nearly 8 PM by the time I got my food. The salmon was so dry and overcooked and was cold because of their delay.The staff was also rushing around trying to move things along once it got going. They brought out COLD PIZZA at 10 PM that should have been brought out way earlier. They didn't cut the cake until after everyone was done eating. It should have been cut up while everyone was being served their plated dinners.As someone who has worked in the customer/food service/retail/restaurant industries for the last 20+ years, I WOULD NEVER EVER run my own business like this, treat my clients' guests horribly. I always LOVE it when I work and it's clear I'm struggling and my customers or regulars immediately ask to help.I have never seen so much disorganization from a venue since my own wedding at a completely different venue in another county in Ohio five and a half years ago. Don't use this venue, clearly others have had the same issue with the professionalism and speediness of this staff.

WE RECOMMEND WATERSEDGE VENUE! If it wasn't for WatersEdge, we would not have had such a WONDERFUL experience with our wedding planning!! They were so accommodating in the planning and most importantly very professional, kind and made our daughter's wedding fabulous! We scheduled a Friday wedding and we couldn't have been more delighted in the experience that everyone had. It didn't matter what day, what matter was they were there to highlight my daughter and her husband's special day! We had numerous compliments from family and friends of how wonderful everything was at WatersEdge. Thank you WatersEdge family!

Extremely disappointed in this establishment. A family member was set to have a wedding here but unfortunately it was cancelled due to Covid. The ONLY option they provided as a reschedule date was the day after Christmas (or a weekday but the original date was on a weekend). After fall of 2020 rolled around it was clear that the wedding wasn't going to happen for the second time since Covid was raging again and the governor had set limits on large gatherings. The person handling the wedding said there were no 2021 dates available so there was basically no other option but to cancel the wedding and the money has NEVER been repaid. Not to mention you have to pay ahead at this venue so NO work was ever done for this wedding. They have kept THOUSANDS of dollars for a wedding that didn't happen because of a global pandemic. I would NEVER do business here and I warn anyone that is considering it!

DO NOT RECOMMEND. My son and his (now) wife had their wedding scheduled at WatersEdge. Due to the pandemic, this venue was closed by the governor and the venue management cancelled the wedding. It is my opinion they treated the affected couples, including my son and his wife, very poorly and unprofessionally. In my opinion they offered no reasonable refund and no realistic rescheduling options. My observation is that they are trying to effortlessly cash in during a pandemic just because they can, and the management has lost sight of what it means to run a good business by putting profits over people. My advice to couples seeking a wedding venue is to take your business to a place that truly cares about you and your special day and AVOID WatersEdge in Hilliard, OH. Not being deterred by the stressful situation with WatersEdge, they were married in a beautiful, private backyard ceremony. Edit: WatersEdge facebook and instagram pages delete negative reviews and block those posters. The Knot and Wedding Wire have also "hidden" this review.