Wallace F Ackley

Reputable and well maintained apartments! Friendly & helpful staff - good variety of options too

I lived in this complex for only 1 year and was ready to move within 7 months. Heather is very unprofessional at her job and does not care about the residents, she gave me a hard time every-time I spoke to her. I get it if she does not like her job, but that has nothing to do with the company she works for. There's been multiple times I complained about my neighbor harassing me and my son, but since that tenant lived there for 30+ years they didn't care to hear me out. I'm sad that I spent my time here, they don't care about residents and one time I locked myself out - they said they could not get anyone out until the morning which I've never heard of. Moral of the story, even if your low income or this is your first place. Don't do it - waste of money and you can find something better.

Terrible communication. Apartment was dirty when I was given the keys, when though I was told it was ready. Management is lazy. The office will send you notices threatening eviction for smoking or animals barking, without verifying it was actually coming from your apartment. I took pictures when I moved in of the apartment and when I moved out, I was charged for the things I originally put in the move-in report that were issues. Avoid this company and location

Was a tenant for years. They never made any improvements to their properties while I was with them, yet rent increased every year. They send you a bill for routine maintenance for things they should be managing on their properties but don't. I do not recommend them, don't waste your time.

I have rented with Wallace F Ackley for over a year close to two. I love my little area that we are in on Roosevelt Ave. The apartment itself is nice, and management are prompt with service.The Cons:Walls are very thin, heard every conversation my neighbor had with her kids each night. Not much usable kitchen cabinet space. Parking is a big issue as you can't park you car on your paid spot without it being towed, and management aren't willing to negotiate recovery cost. Ex. Parked my vehicle in my spot, as my GF took the car with the tag to work, parked our other car in my spot, and was towed by the time we got home from an event that evening. They told me if I want to park my car on my spot, I should've put my poorly made mirror tag into that vehicle that was on the lot. I asked if I have a visitor and I reserve my spot for them would that be ok? They said no, I would have to put my tag in their car. So I asked what if I forgot and they drove of with my tag? Their response was I wouldn't be able to park my car in my spot until I get a new tag. I believe that's unfair policy practice against their tenants. And for that reason I will not so business with Wallace F Ackley again. Great community of properties but aren't willing to work with their tenants on matters that could be fairly resolved. Be aware.

upon move in day, the whole place smelled like sewage. The unit was vacant for a month and it shocked me they hadn't returned to get it ready properly. whatever was sitting in the drain pipes has not been cleaned causing the whole place to smell like literal a$$. My own dad who works for a DIFFERENT maintenance company shoved a rag down there to contain the smell. I reached out to the office for this issue and they cleaned my air vents.... which wasn't even the issue. it's the drain pipes. I called again and they sent a plumber who looked for 2 minutes and told me he would tell the office. since then I have heard nothing back. I think it's ridiculous they would let someone move in when it smelled like that. dead flies all over bedroom upon move in day. paint covers the towel racks and the bathtub was absolutely stained and dirty af! not a very good company!!!

i wish I could leave zero stars. I'll preface with saying the only reason I am still renting through them is due to keeping my son in UA schools, but have been actively looking for other options in UA with a private landlord. i have been renting for 12 years and this is by far the worst property management company, to the point I am currently in escrow due to complete lack of communication and negligence regarding maintenance requests. I highly suggest going with a private landlord when living in UA.

Worst place I every lived! Don't live here unless it's this or under a bridge! Prices are good and the place is decent for what you're paying, but the management company is terrible to work with. They are deceptive, shady, and nasty when you call in. They don't tell you when you sign the lease that smoking is permitted unless it's explicity stated otherwise. When I toured the apartment, it smelled strongly of fresh paint. Within a few days of moving in, it reeked of cigarette smoke and various other forms of smoke. Even when this began to affect my health I was not able to break the lease without being responsible for it the entire duration of my lease. And watch out, if you forget to put intent to vacate in writing 60 days before your lease expires, you're stuck with it another year because it auto-renews! They also did not fix the air conditioning. They send out technicians promptly when requested but they don't resolve the issue. My air was running constantly all summer wracking up bills and it was upwards of 80-90 degrees in my apartment all summer. I was miserable and asked many times to replace the archaic air conditioning unit that was rusted out and molded. Of course they did not. Also they didn't send me a water bill the entire time I lived there but sent it all in one lump sum, demolishing my deposit. I'm so incredibly relieved to be free of this company!

Worst company in the city of Columbus. They don't care about anyone they don't even care about themselves. I hope all of the workers here protect themselves when they aren't at work because they've got half their tenants ready to come at their neck. Overpriced trash apartments. They'll month to month you then not renew your lease to get around the eviction process ! Oh and god forbid you put something in your own yard. Don't EVER rent from the company. Save yourself the trouble

Don't ever rent from Wallace Ackley! Worst company ever. I'd rather be homeless than live in their shitty apartments. They don't take care of their properties at all. Their places are literally falling apart. So overpriced. Everyone that works for them is SO rude. Just an awful place to rent from & live.