The Case Bowen Company

Not sure how Case Bowen stays in business. I would say they provide horrible customer service but that would imply there is customer service being provided. Absolute joke of a property mgmt company. Save yourself and community and look elsewhere. 1 star only because I they won't let me rate 0.

Absolute worst experience. I will be finishing this review if work is not resolved. I agree with reviews above so far. Sure hope they make this right.

This is a new management company that we are using. My concern is maintenance. I asked for a small job to be completed and was promised that it was done. Because I am a landlord, I have to depend on my tenant to tell me when the work is not completed. I was told by the staff that the work was completed two months ago only to find out that it was not done right. This is not looking good for maintenance issues. I notice a big push to automatically deposit the fee, but they are not focusing on the issues.Unhappy condo owner.

This property management company is so neglectful & so terrible that I didn't even want to give it one star! They show a complete lack of communication & provide absolutely no follow through to ensure issues are addressed at any level let alone that your issue gets resolved! I am a resident at Villa Oaks of Gahanna Condominium Complex. I have multiple long-standing property maintenance issues that i have never even received any reply at all about since I moved in here in 2020! The current issue (that prompted me to file a complaint with the Better Business Bureau & do this review) is related to our complex's lack of snow removal & other winter services this winter (ice management, salting, shoveling sidewalks/ areas listed in bylaws & rules) . This company consistently lacks in customer service efforts, follow through & reliability, communication & caring & overall quality of their entire company! Their management services (from current property manager) are pathetic. The maintenance of this complex is nonexisten! The association actually promotes & advertises frequently having us residents "VOLUNTEER" our services to get the work done around the complex & Save money! So, we have a group of about five people that bust their hump all year long to do flower planting, all kinds of painting, Planting trees, fixing different things, whatever they can do! This select group of people are willing to complete services & also pay a significant amount of money (That I might add goes up a significant amount every single year) It's almost like NO maintenance is ever done in this complex unless these people do it! What really bothers me is that these people come around and knock on your door and ask you or your kids to water plants or water the grass or do certain DAILY things to kind of keep maintained the things that they've done around the complex. What does does intern is makes you feel guilty because you're not doing any volunteer activities. This is wrong I moved to a Condo and I pay almost $300 a month to have my property maintained and serviced. What is happening with the money that is allotted for this since the residents are doing most of the work. Case Bowen has terrible financial management and I will be lucky if I come out financially OK before I can move from here. They are constantly nagging us about our water use and making us feel bad about our water use and it's just another unnecessary thing that we have to deal with from having them as our management company . I could go on and on here but I have made my point this management company sucks and they do nothing for their communities!

I just wanted to comment on my service at Case Bowen with our property manager, Karen Murphy. I am a unit owner at our condo association. It is so easy and much more convenient to contact Karen directly with a question or a problem than having to bother the board president who then must contact Karen; or be referred to Karen myself. She is quick and very helpful with her replies. She does NOT "Pass the Buck" as so many in the service industry do today. I see the other negative reviews here. At the risk of overwhelming Karen with work and diluting her service to our association, perhaps your board president should request a new property manager!

The Case Bowen Company are the WORST when it comes to condos and having your home built. This is what I have had to deal with for the past few months, and I am at my wits end, and a lawsuit is forth coming.Found these huge holes in my siding were damaging and rusting out my garage. Told the association board and property manager in JANUARY about the issue (the 15th to be exact). They told me they would have ProTech come out and look at the issue, and have repaired-- what they did was have the president of the board come fill in the holes with some foam filler, which is a joke at this point.I repaired my garage cabling from rusting out due to the water damage (even though they won't admit it) Feb 2nd, and it broke AGAIN on Feb 16th! 14 DAYS LATER DUE TO THE SAME RUST AND WATER DAMAGE. I have had to pay for the repair every time which is BS!!!! I am in around $200 now in repairs and diagnostics. Two weeks and my cable rusted out again due to the water getting in and they won't repair-- the response from the property manager is"Yes, I did receive it. The gap between the trim and the foundation was filled. The Association is responsible for the building. You will need to take care of the garage door repair."Are you KIDDING ME?! Do not buy from them, do NOT attempt to do business with them. They take my $235 per month in condo dues which I pay in advance EVERY month but don't want to repair my condo properly.They will fix people's windows, storm drains, and every other issue, but refuse to give my issue the time and attention it needs. This sounds a LOT like discrimination. I appreciate everyone's support that has helped so far and if anyone has any other advice please feel free to PM me and SHARE this post!Additional Issues Encountered in less than 3 years:1. Dishwasher routed to wrong side of sink; causing back up due to not being routed to garbage disposal (we don't even have an air gap!!)2. AC has had to be re routed EVERY year since move in! "Something" was not done correctly and I run out charge every September!3. Electrical wiring was done incorrectly, had to completely have re routed 4. Two gaping holes in garage causing door failure, rusting, water damage, and more!

This company is horrific and conduct themselves in an appalling manner. I have had terrible experiences with them. We own are unit, and have for a long time, so are unfortunately tied to them, otherwise would never give them our business after having dealt with them. It took four months for them to approve and repair a sewer pipe leak in my basement. The sewage was continuously leaking during this period and damaged my hot water tank, which I was not able to repair until they fixed the leak. So, I had no hot water for months waiting for their repair which they communicated nothing about unless I followed up aggressively. Maggots developed which I could not clean well without hot water, as well as the sewage itself. The leak affected my neighbors as well, who have small children and were concerned about the toxicity of the sewage. This did not cause the association to handle the matter any faster, despite relaying this to them. The leak also damaged items I had in storage in my basement, and my basement still smells like sewage. Once they approved the repair, they disputed me on as many charges as possible. They had to enter through my kitchen and they recognized their responsibility to replace the cabinets that were removed so they could assess the pipe, but refused to reimburse for a sink and faucet installation after all the damages I had already incurred, because if it failed upon reinstallation, it was old. This is their reasoning, despite it not aligning with their condo declarations which are absurdly laid out as is. This is a small snippet of the ordeal, which is still ongoing, as I've had to file a complaint with the BBB in order to get them to response.They are terrible at communicating and wholly negligent, and do not conduct themselves in a professional whatsoever, despite repeatedly complaints and requests. They did not hesitate to ignore and attempt to diminish me throughout this process despite being a long time tenant. They do not value their tenants whatsoever, and I am AMAZED they are still in business. They truly conduct themselves in an appalling manner. A little decency would have gone a long way to resolve any issues I've had with them, but they refuse to extend that despite my repeated communications regarding their neglect and the nature of the repair. I have experienced this awful service with more than just the property manager, Robin Bollinger, but every other staff member I have communicated with as well. The Board seems holds themselves to such high esteem they do not involve themselves with, or respond to, tenant inquires or matters, even when communicated to them by the property manager. They consider themselves beyond reproach and are corrupt in their dealings. They behave immune to consequence and any consideration of their tenants and their welfare. I love the neighborhood, neighbors, and unit for the most part. It is a tremendous shame the whole association (from property managers to receptionists, and especially "the Board") puts forth no effort to conduct itself in a professional manner whatsoever. They charge high condo fees given the area, expect tenants to pay on time and keep up with all their association rules (like not growing vegetables in your front garden area, flowers only,) and if it comes time for them do to a repair, which is very rare as almost everything is expected to be maintained by the tenant, they will dispute, dodge, and neglect their duties to the core, and will ignore you and attempt to humiliate you throughout the process, as they did with me.

Case Bowen and property manager Kathi Horvath are garbage. They completely and routinely ignored work requests about water leaking and damaging a foundation for literal years. Do not waste your money. Move out of anywhere they manage. They cost me a lot of time, money and unnecessary damage and refuse to correct the situation. You would be better off not having the property managed at all. This is a total joken of a company that takes money and does not provide proper service.. I wish I could rate them lower. I would be completely embarrassed to own or even work for this company.

The property manager at McNeill Farms (who is never here) seems to only care about making money for contractors she seems to have a special relationship with. The lawn company Site Maintenance has destroyed our landscaping and lawn and are here constantly making a mess. They have a special knack of doing all the wrong things at the wrong time. They deliberately spay herbicides right before holiday weekends just because they want to make people miserable. Awful management coupled with overpriced contractors have kept our condo prices stagnant and has ruined our community. Thanks a lot Case Bowen.

Was with them at my condo association for several years, having gone through a few property managers. Last manager was with us when COVID hit and just stopped caring or working. She checked out big time. The company didn't seem to care, either. Case Bowen put the health and safety of the employee above the paying customer. I get they wanted to be safe, but sorry we are the customer and we deserved much better. Had zero support, little contact, nothing we asked got done or took months to do and finding out they also weren't paying bills. We fired them and pretty much everything came to a stand still. One big hot mess. The first two property managers didn't do much better as it was the same story each and every month - this didn't get done, that didn't get done. Residents called or emailed and got no response. They would drive through the property instead of getting out and walking it (especially behind the units). Would not recommend.