Rockin Jump Westerville

We arrived on a Tuesday at 2pm and the place was dead. Our kids had an amazing time using everything, but the rock wall. They did have notice on the door that it was not working. The place was clean, the desk and cafe worker was very kind. The worker walking the floor kept the kids safe and in line. He was nice to even play a game of basketball for them.

My 3 year old had a great time at junior jumpers this morning. I'm so glad there is a time in the mornings for little ones to get their energy out! We will be back.

Toddler time is great, and on Sunday, hardly anyone is there, which is nice. The location is clean and easy to find and no more expensive than other jump parks. It's great for getting some energy out when it's cold or rainy outside.

Had our son Jeremiah's 12th birthday party (glow event) and it was absolutely amazing on March 16th. World class service from our host and the staff helping make this event one to remember with little to no parent stress with 15 school kids. Big callout to our host Kai for his attention to detail and personal touch keeping us on point with the party! Thanks Rockin' Jump for making this feel easy and pleasant!

My family and I visited Rockin Jump in Westerville for a little birthday celebration for my nephew who had just turned five years old. While we didn't rent a party room, the experience was still a relatively good time. Let me break it down for you...This is a trampoline park with a variety of different games and overall ways to enjoy jumping around. Additionally, they have a small rock-climbing wall, massage chairs for the adults to relax in while the kids play, a couple party rooms, and a lackluster concession area with some food and drinks. The space itself is very clean and bright, which I enjoy. It makes for taking great pictures of your kiddos enjoying their time. Special socks are required (not sure the purpose of this) and you can purchase them up at the counter when you first arrive. The prices were reasonable, but I was bummed that it's only by the hour. I feel like one hour might not be enough, but two hours would be a lot depending on the person/kid. I found myself wishing they offered thirty-minute increments because an hour and a half would have been perfect for the kids we had with us. On top of that, the staff were fun and while very young, still helpful and available when need be. Pro tip - Check in on Yelp for a $1 off your jump time!

We hosted our daughter's birthday party there and it was perfect. Great communication leading up to the party. We had to and kids to our party last minute and it was super easy! Our party host Kai went above and beyond to make sure all the kids (and parents) were taken care of! My daughter had a perfect day. We will definitely be back!

Disaster on birthday rentals--booked a party (10/14/23) for my daughter and 14 other kids ages 2 to 6-years-old.  (Mega party VIP $485.67 total cost 11am to 12:30pm jump time with birthday party room up to 15 kids - including pizza and drinks paid for).  Everything through Rockin Jump Westerville was a disaster:1. Received a call about a week before the party that we needed to pay still; I noted we had already paid in full weeks ago.  Whomever I talked to said there was nothing in the system and I would need to prove we paid, or pay (nearly $500) again.  I did keep the receipt and emailed it showing we paid in full noting payment method, etc... issue was taken care of - so I thought.2. I arrive day of party at 10:50am and there are 3 party rooms (rooms 1, 2, and 3)--our party is set for 11am to 12:30 jumping and I was told I then had a half hour in room 1 after that; our host Aliyah said she would start cleaning/clearing out our room at 1pm.  Rooms 1 and 2 were already occupied and being played in by others who purchased a birthday package also.  Room 3 was completely empty (photo attached).  Our 14 kids and their parent guests had to sprawl out all belongings in the common area, while room 3 continued to be empty and useable (through the entire time of our party and even after that).3. At 11:15am I see my cousin and her FOUR kids (our guests) stopped at the front desk and her signaling to me that something is wrong.  I go over and the manager Heather tells me--in front of my cousin with all her little ones running around and her trying to manage them--that she cannot let them in unless we pay more as we are over 15 kid guests in our package.  I explain that this is not possible because we won't have 15 guests and that they then likely made an error.  Heather got confrontational with me and said that I was over 15 kids again, to which I then asked to see the list.  Immediately there were four (4) kids' names that I did not even recognize and I explained she or someone else signed kids in under our party who are not our guests and I have no idea who they are.  Heather then said she was going to need me to indicate who they are so they can figure it out; I then say okay but let my cousin in first and now because she has 4 children and needs to get them inside versus waiting for Heather to figure out their own error...4. I asked our host Aliyah at approx. 11:30am why we could not use room 3 with it being vacant.  She said I would have to ask the manager; I found the manager named Heather again.  Both Aliyah and Heather looked to be roughly 16 to 17-years-old.  I asked Heather why we could not use room 3 like all the other kids/parents using rooms 1 and 2 so early.  Heather said those in rooms 1 and 2 booked parties starting at 10am, and if such parties start when no one else is using the room, they can use the room the whole time (during jumping time, plus the half hour we were told we only had)... I asked Heather when a party was set to start in room 3; she said she thought noon.  I then went and looked at the white board in the front of the business that lists all the birthday parties names/times/rooms. (Photo attached)  It noted that no parties were set to begin until 1:30pm in room 3; I then went to Heather and told her this (that room 3 would be empty until 1:30pm), and I explained we fit the same criteria as her policy of why kids in rooms 1 and 2 were able to use those rooms... that room 3 has no one booked until 1:30pm and since no one was using the room we should be able to go in and use it. This made Heather mad; rolled her eyes and talking with an attitude and her hands up in the air, Heather said "you still can't use room 3 because our computer lists the rooms and that's just the policy I don't know what to tell you, you are set for room 1."  She then said to Aliyah next to me, "I'm fine Aliyah I can handle this" (as if I am the offensive one for pointing out we fit her policy and should have access to empty room 3 and I am making her mad for simply wanting what those in rooms 1 and 2 very apparently had).  I asked if I could talk to a manager above her to try and reason with someone that room 3 is completely empty and available and Heather was simply refusing it... Heather said no, all I could do is email (which I did and will post if there is actually a business response to rectify)... 5. Aliyah then started clearing out the party/kids in room 1 at 12pm; this made the parent customer mad in that room who then came up to me and said "you know we are suppose to have this room until 12:15pm" and got confrontational with me. I apologized to her and said I had no idea they had the room (1) until 12:15, that I didn't know what was going on, and that room 3 is completely empty... She said she saw me trying to reason with workers complained about service too...Pizza was late, room late, coerced me into putting another card on file or refused our pizza, rude, no accountability/real manager on site.

We had an amazing experience at Rock In Jump Westerville where he had my child's 6th birthday party. Out party host was Antoinette and she was fantastic and attentive to anything we might need. We were very lucky in that the facility was not busy and all our guests enjoyed both their jumping time and the time in the party room. We would definitely have another party at Rockin Jump.

my 10 year old was there jumping at the frog area next to the basketball hoop and she fell and then fell after a staff member pushed her, she dislocated her shoulder and she told me they were laughing at her. NOT satisfied and I WILL be speaking to my lawyer period.

I purchased 2 gift cards as Christmas gifts. When tried to use them, received error "not valid code" was told I would have to speak to manager in person to correct. Went back to park, no manager on sits. Supervisor in charge received same error. Was told would have to send email to correct issue. So, just now received reply to email saying both cards still had original balance. At this point, would want refund, because getting runaround trying to resolve issue. If could give negative star review, definitely would!