Prime Furniture

Very happy about the faux leather microsuede sofa we purchased and the customer service. For example: I did all the researching online, contemplating and asking questions by chatting mostly over text with "Mo" (couple of times by phone) and he couldn't have been nicer or more helpful. Not only that, I had to do all this remotely from another city as I couldn't be in the city where it was delivered to my mom. We coordinated with Mo, Junk people to pick up the old sofa, and then Mo's people delivered it early, on-time and in perfect condition. My mother is very happy and that's saying a lot! Highly recommended!

Great shopping experience here recently. After looking for months, I finally found a couch I love. Lisa helped me and she was fantastic. They are there if you need them, but also give you space to browse the store. Prices seemed in line with what I would expect and delivery times did not have significant delays. Delivery process was simple and on the day I was expecting. I would definitely shop here again.

If I can give NEGATIVE STARS I WOULD!! I was told that I could get my furn for a specific price and to get that price I would need to call the third party vendor. When I called this vendor said THAT THIS WAS NOT TRUE AND THAT IF I DONT WANT THIS ANYMORE I CAN CANCEL BECAUSE THE PRODUCT HAS NOT BEEN DELIVERED. I went up to the store after telling the store this and was told there is a 30% cancel fee. I spoke to the SUPERVISOR and asked to see said proof of fee. HE NEVER SHOWED ME. He then said there is no fee!! Oh wow my head was really spinning then! He asked for options I said the only option I want is to cancel. AFTER ARGUING THIS MAN DOWN for over 30 MINS to cancel this contract THATS WAS BASED ON A LIE. He agreed to call said vendors and cancel. I recorded him saying this so for his pockets sakes I hope he abides!!!