NorthSteppe Realty

I moved into a property under NorthSteppe Realty recently and have been extremely impressed by their management and customer service, not to mention the aesthetically pleasing renovations in our unit (absolutely gorgeous!). The only reason this is not 5 stars is due to several issues upon move in- small maintenance issues such as AC unit not turning on, shower not being turned on in the wall, and back door not locking properly. I put in a maintenance request at 1:30am for these things, and it had already been addressed and given a work order by 5:30am! Maintenance was able to visit the property and work on all requests the day after sending the request in. They also reached out several times throughout the day to ensure everything was resolved and we were satisfied with the service. Overall, we have had amazing and professional service thus far with NS and are extremely happy and satisfied to be living in this unit. *Will update review as needed*

Bad. Leasing agents are really quite nasty. It is expected that when leasing a property, the future tenant might have a significant amount of questions. Especially, when you are targeting college-age kids, of which many are renting a property for the first time ever and have a tight budget to squeeze by on, there are going to be a lot of questions. Asking even a single question seems like a crime. Seems like you only get to ask one question and that's it. We walked into the office to asked a couple questions before we signed the papers and the lady at the desk was incredibly rude and unhelpful. As we were talking to her a guy rolls out of his cubicle in his rolly chair and nastily says we talked to one of you earlier today on the phone, even though neither of us called their office ever.

Some good properties, but we have had so many issues with management, most recent, they came and did a showing while i was out, and they LOCKED MY BEDROOM DOOR SHUT, the deadbolt and everything, i have a passcode door lock, they never should have broken into my room without my permission in the first place, there were dirty shoe prints on the floor, i live close enough to walk there and i had a nice intern come and unlock it for me, but what the hell? Who does something like that. I got to their office 5mins before they closed and got lucky, but this could have been a big issue if i had a flight to catch or had to run to work.

Do you want to live in a rodent infested property? Do you want to sign a lease with a company that goes out of their way to inconvenience their tenants? If these are the problems you seek, then look no further. Northsteppe Realty is a predatory management company. Rent at your own risk.

For one, they can never find the paperwork I give them until I say specifically who I gave it to or who emailed me that info. Then, I go to move in and the entire unit it FILTHY! I can't move in until hours later than they told me, and when I finally can it's so dirty I refuse to move in. They come and clean and do everything they should have done months before move in. My fridge was leaking, sinks dripping, walls dirty, carpet disgusting, doors don't work, outlets don't work. This place is terrible. And they can't never seem to have the answer. Also, if you know your parking lot has x amount of spots, do not give out more parking passes than spots. Now many people can't park in their lot they paid for, and have to park but dumpers or on the street. Not to mention the trash men now can't pick up our trash because cars are parked by so the entire place smells, attracting rodents!

I was excited about North Steppe and had high expectations for their company. After the renewal period for their properties was up, we decided to tour one of their homes on a Sunday. Our group liked the house so much, we got together all the applications and the security deposit and showed up at exactly 9 AM on the next day (Monday, the first day the office was open since our tour). We handed in the paperwork and our deposit and they began to process the papers. After 10 minutes of reviewing and beginning to go over the lease, they came over and told us that the house had actually just then decided to renew their lease. This was about a week AFTER the renewal deadline and after we had been processing our application for ten minutes. EXTREMELY unprofessional and rude. They said "This property is actually now unavailable," and did not say anything else. They just looked at us and waited for us to get up and leave, without offering any concession or other homes we could tour. This company deserves 0 stars.

Moved out June and now is August. The deposit check is still ON THE WAY. Solution from Northsteppe: "We can stop and check and resend one but you need to pay the fee! It's not our responsibility that USPS did not do their job!"Terrible terrible corporate.if you want your deposits to be delayed forever after you moved out choose Northsteepe.

Hahahah what a joke of a company. Unfortunately, it seems they have a monopoly over the housing in Columbus/near campus and there's a good chance you'll have to use them. If so, good luck. Management is extremely bad with timely and helpful responses. I had issues with my deadbolt getting stuck and got locked out on a Sunday evening. I put in a request and called NorthSteppe to be sure they would be coming. The young kid on the phone said "I don't know the maintenance people's schedule". Didn't ensure me that someone was coming or that he would reach out to make sure I received help. After over an hour & half of waiting (and no text message altering me someone picked up the request), I was forced to call a locksmith so I could get into my apartment as it was approaching 8pm. After the locksmith drilled my bolt and charged me $200, NorthSteppe showed up. I filed a complaint and asked they cover the costs and they denied it. A sewage pipe has broken twice and flooded the basement with nasty, foul poopy water. They come and 'fix' things but basically just slap a bandaid on it and hope for the best. Fast forward to moving out, I cleaned the entire place and patched holes in my wall. I'm being charged $200 in repairs and cleaning fees with no itemized receipt of the damages and repairs done. Mind you, I took over someone's lease - they did not patch any holes in the wall or clean the apartment when I moved in/took over the lease. So these holes have been from living in a space for 4 years. The reasoning was 'Marks on wall beyond normal wear and tear'. According to Ohio Revised Code § 5321.16, landlords are required to provide an itemized list of damages and associated costs within 30 days. It's been more than 30 days & I've sent over 5 emails to multiple NorthSteppe groups and I'm just getting the run around with them. I would highly recommend looking elsewhere. NorthSteppe's properties are old & grimy, falling apart, and they seriously do the bare minimum to keep them running. I'd look elsewhere. Trust the countless horrible reviews. You'd be better off pitching a tent and roughing it.

I'd give 0 stars is it was possible. I could write a paper regarding all the issues we've experienced with northsteppe but I hate complaining and never want to look back at the experience we had. My only advice is: DONT RENT FROM THEM. Find a different house with better management. Trust me renting from them will be a huge regret.

Trash company with poor rental practices. Don't rent from them, you'll regret. Arbitrary rules that aren't communicated.