Morton-Barber Learning Center

Great place for Cram studies in regards to the Series 6, 63 or whatever financial test you may be preparing for!I have only went here for the 3-day Series 6 cram, but it has been totally worth it! Pat is a great teacher and explains concepts vividly with pictures and stories. Plus, he treats you to donuts, cookies and an endless pot of coffee!I would definitely recommend this place, and intend on returning for the next test I am required to take.

The Morton Learning Center on High Street in Worthington just gave me one of the worst customer service experiences I've ever encountered.I came in, signed up to take a class and was charged $250. In the end I decided not to take the class and called to cancel. They told me I would be refunded $200 and that the book was $50 and nonrefundable. I told them I didn't think it was fair to enact such a policy after the fact without transparency from the start. They said I'd have to come in and return the book and that if it was undamaged I could talk to someone.So I drove to the center with the book (a binder with photocopies that had been hole-punched) and dropped it off while explaining my situation once again. I was told the policy again and informed that a note would be left for the office manager, who would return my phone call in the morning.I waited until this afternoon and receiving no call, called the manager. I described who I was and tried to explain the situation: basically that no policy was stated about a non-refund and how was I to know? At first, she made the point that all books are non-refundable, which I corrected, since Barnes and Nobles does take refunds. At this point, the conversation became more about her telling me that I was in the wrong than accepting the courtesy that I was extending her. I was told that I could have been making photocopies of the information to give out and sell (nice customer service ploy, accusing your customer of being a thief, I'll have to remember that one), that I should be charged an additional $50 because the registration for the class should be non-refundable (not only do I deserve to be punished, I deserve to be punished MORE!) and that in her ten years of working there she's never had one complaint about the policy. I don't know, maybe most people would just accept paying $50 for the benefit of carrying around a binder for a week...I tried to explain that I was calling as a courtesy to let her know that steps could be made to better their explanation of policy. I tried to explain my problem wasn't the policy, it was that the policy was not stated.I tried to explain that I wasn't accusing her of trying to steal from or trick me (although she had accused me of the same not two minutes prior to that.) In the end, I was interrupted each time because: "it's not worth the headache and hassle to argue with you. I'll just refund it."Either way, I don't know about the classes, they might be the greatest thing ever. I do know that their business transparency is pretty lame and that their customer service, in my experience, was good until I encountered the office manager. It went quickly downhill after that point, as described above.