Max & Erma's

I am a proud Max and Erma's fan for life. The one near my hometown closed a while ago so being able to enjoy this one was a delightful experience. Food is still absolutely delicious, and the decor is very homely -- not like what you see in most restaurants nowadays. The staff were also very friendly. Most seemed to be high schoolers, but they served us quickly and got everything prepared just right (even with customizations). I hope this one never closes!

I was so happy to stumble upon one of my favorite restaurant chains that still had a location open. The service was wonderful. The waitress was kind and friendly. The restaurant was very clean and had the same decor as the others. I ordered the turkey avocado burger with no bun. It was delicious and the Swiss cheese was very flavorful. My kids ordered grilled cheese and mini burgers, they loved them! My husband hangover burger on an English muffin. The sundaes with all the topping served table side.

After taking the children to an Easter Egg Hunt, I decided to drive to Lancaster so that they could experience one of my favorite childhood restaurants. I still remember earning good grades and getting rewarded with a trip to Max & Erma's and getting myself a Beetlejuice drink.Unfortunately, it seems as though all of the local locations have closed down. But, I am always up for a road trip. When we arrived, the parking lot was full. So, I figured this was a good sign. We went in and got seated right away. Customer service is excellent, and the food is just meh. We all ordered different versions of burgers. I got the BBQ Cola Burger. The server recommended making it a 3 course meal for a few extra bucks. That came with a salad and a cookie. Unfortunately, the salad was the best part of my meal. The Caesar dressing was phenomenal, and the breadstick was a nice touch. My burger lacked seasoning. It was as though they relied heavily on the sauce, and the sauce was very underwhelming. The fries weren't seasoned, so I mixed ketchup and mayo to make them edible. The chocolate chip cookie didn't disappoint. The kids loved the Beetlejuice drink, especially the gummy worms.Sadly, we could've gotten better burgers for cheaper at Mickey D's. But, at the end of the day, my children and I got to make a memory. Our server was amazing, so that was another plus. I doubt we will return anytime soon.BBQ Cola Burger 1-5=1.5.Fries 1-5=1.Caesar Salad 1-5=5!Chocolate Chip Cookie 1-5=3.Customer Service 1-5=5!

This is the last time we will eat here. Oliver was an awful server, very oblivious to his tables, and preoccupied with complaining to other workers. Took 10+ minutes to get my drink refilled, my burger came with about 5 fries, he said they were making more, and would be fresh ones out, took another 15 mins and me asking for fries to get them. The bun on my burger was so greasy, the bottom bun was soggy, falling apart and unappetizing.

The place was clean and quiet. Whitney W is a great server, couldn't ask for better service! We had a great little meal stopping in here. 3 course combo and the club were awesome! Thanks

I don't know what all the bad reviews are about because we had great service, the food came out hot and quick. The place was busy around 1 on a Saturday. Don't let the reviews deter you from stopping by.

This is a zero star review. Awful. Was seated at 4:40pm. Left the restaurant at 4:58pm. No one came to the table to take a drink order. A table next to us was seated and their drink orders were delivered and we still were waiting to give a drink order. Not a single person looked at us, although at least 7 different servers walked past us. No wonder they are all closing down.

My wife and I eat here often, the service and food are always excellent. Our go to item is the triple play.

The mgr accused me of something I did not do, told me to leave immediately, or she would call the police. She did not approach me and question me in a professional, non-accusatory manner, to inquire what was going on--and would not let me even talk. "Just leave now". I had already paid, plus 20% tip. Never go to the restaurant in Lancaster. I have never been so ridiculously accused, or publicly humiliated. I recommend that no one patronize Max and Ermas, Lancaster. A restaurant that hires this sort of staff to manage the location and deal with their customers is not worth supporting with my dining out income. The store is eventually going to close due to poor management. It deserves to fail.

Hospitality the big issues. Especially at the bar!!! They walked pass up and never saw us.