Massey's Pizza - Reynoldsburg

Great pizza, I really enjoyed it had never heard of it before , like the drive thru in reynoldsburg and every time I go there the people are really nice. Thanks massey for giving me your best service every time .

I'll first start off saying the pizza is pretty good. But as for the service goes. It's not so good. Be careful when ordering online. Sometimes the website will still charge you but not process your order and tell you to call the store. When you call the store they tell you there's nothing they play it off and tell you they will find out what happened and call you back. Never call back but when you reach out to them they will say there's nothing they can do. I understand they don't have the order but if some comes in and shows you a copy of their bank saying they was charged but no order, probably should fix it maybe process the order or refund. Has to to contract corporate for a refund only to be told it was a franchise store but they will reach out to the owner for a refund. Someone processed the refund and I'm grateful for that but the customer service was piss poor.

I do not recommend this place if you want a good pizza. It is neighborhood, so that makes it convenient, but the pizza taste very bland IMO.

Really disappointed they no longer have the lunch buffet. It was so easy to get in there have some pizza and get back to work. Please bring it back covid is over.

My sister drove up from southern Ohio on Sunday to have pizza at Massey's. We were really disappointed with the pizza. The large pizza was inedible. The crust was burned and was the consistency of cardboard. It was so burned and hard that no cornmeal adhered to the bottom of the pizza. My sister took the pizza back up and they replaced it with a small pizza. The small pizza was also burned on the bottom. A girl at the counter said the pizza was not burned. Both pizzas were badly burned and deposited in the trash. We will never return to Massey's pizza in Reynoldsburg. It was the worst pizza we have have ever had.

Love Massey's Pizza and Subs Reynoldsburg location has done a great job at getting my orders right, fast and at a great price point.

I have been a frequent customer for three years and I drive past 2 different Massey's (Westerville and Gahanna) because the people are so nice and the pizza is consistently great BUT the experience we had a few days ago has left me with a bad taste and customer service was terrible. My 90 year old mother is in assisted living and loves Massey's pizza. Ordered pick up and picked it up in the 20 minute timeframe. The pizza was black on the bottom and pizza dry. She called and spoke with a "punk" who told her there was nothing he could do but give her 10% discount if she didn't bring the pizza back. This pizza was dropped off and at 90 years old had no way to 'return' the pizza. Two days later I was going to visit, called and asked for replacement. They refused since she didn't bring the pizza back. From now on, I will save gas and time and order from a different place as they are not all like this!Funny how a great customer has one bad experience and they lose me forever. Just check your pizza before you leave the restaurant is my suggestion because they will send out anything that comes out of the oven. It's our loss also but an example of customer service in today's world. Sad.

Awful experience. They delivered the wrong pizzas, and then delivered them 20 minutes late. To make matters worse, when I called back to complain, the "General Manager" named Jerry got upset because i wouldn't let him speak. Awwww. I asked him what he was going to do, and he offered a discount on a future order. No, that is rude and presumptuous.

Great quality pizza! The pepperoni is always edge to edge! And if you ever have the chance to pick your pizza up, Brian is a hoot and down right joy! He will surely put a smile on your face!

I grew up on Massey's original Whitehall location so I speak from years of experience. I know what their pizza crust should taste like and the last two out of three times I've visited this location, they've been off their game. We dined there on Sunday evening and the crust was a dried up mess similar to eating a soda cracker. It wasn't moist enough to hold any corn meal which is critical to their normally great crust. Like I said, second time this has happened recently. I think we will be visiting the Whitehall location for the next few visits to revisit what this location seems to be lacking! Reynoldsburg manager/owner, hope you read this!