LC New Albany

If I could tell myself to avoid this place, I would have. Awful property managers, awful maintenance, terrible condition of property, and the worst experience I've ever had living somewhere. The electricity bill is basically price gouging thanks to their contract with NEP- we paid between 250-500 per month for a townhouse. Maintenance marks tasks as completed without even doing anything. The property managers are the most useless people I've ever met, they are unable to do anything including communicating issues with maintenance. Just go anywhere else and avoid this place. Thank god we are leaving this month.

We love it here and we were very excited to move here. However, since the change of trash companies and having to put our trash in the front porch....it is looking very trashy for an expensive apartment complex

I feel like this complex is only after money. They'll charge their tenants for their negligence.

they charged me a trash cleanliness fee because the trash company they hired didn't pick up the trash and the raccoons issue that they didn't fix caused a mess.this place is getting worse and worse every year

Our cars have been broken into twice in the last few months and the LC will not even respond. We pay over $1900 a month to live here with absolutely no security. If looking for a place to live, I would advise you to go elsewhere.

If you want working air...not the place for you. My daughter lives there and her air has been broken since early April. They keep telling her different stories and they keep closing her maintenance requests. Unfortunately they are forcing her to have to escrow next month's rent until it is fixed. (This requires a trip to municipal court) I told her if it was me I'd hang a sign out my window (since she lives across from the leasing office) saying "Don't move here" Apparently this is a big problem at this complex.

Now I understand when people say the staff working in the office is really racist! I lost my mailbox keys and went to the office to ask about getting a new one and they told me, they had to catch when the mail man comes, mind you it's about to be a week, I went back again to speak about it since no one is picking up the phone! i was told they were going to put a sign out there since it's hard knowing when the mail man would come around. I went back there today again, because no one was picking! I asked if they were able to do it and they stated that they weren't able to put the sign and I asked why it was taking them long to do so, and asked if they wanted me to put a sign! and one of the staff said i shouldn't tell them how to do there job and I was being disrespectful about it and she told me that she lives here and I shouldn't come to the office to speak to her... literally asked a question of when they were planning on putting the sign up and she raised her voice and tried manipulating the situation like I raised my voice! recorded everything that was said!

Update:After my initial review they reached out claiming to have our best interest in mind and want to butter us up by finally fixing the issues. Well we got a replacement range but this replacement was quite a step down from a flat top to a coil top of which I'm sure they will try to charge us for new drip pans once we move out. They never fixed the cabinet issue. This complex is only out to take your money and to tack on as many fees as they can. I am so utterly disappointed by the choice we made to move here in the first place. I stick to my rating and wish I could give zero stars. This complex and the office staff don't seem to care about their tenants and the people they are "serving" only about the payments they require. Will urge anyone and everyone against this and all LC communities.

I lived here for 18 months and regretted my decision to move here a month into my lease. The community amenities are nice and honestly the only "luxury" part of this community... although I didn't use any of them when I lived here (but still had to pay for part of all the common area utilities every month)! It is nice that the neighborhoods are pet friendly, however you can't walk more than a few steps down the sidewalk without walking past dog poop in the grass or even smeared on the sidewalk. The sight of all of the dog poop and trash cans that were left in front of the apartment doors 24/7 were definitely a huge eyesore and not by any means the sight of a "luxury" community that I was paying nearly $1300 a month in rent for. My biggest issue was never resolved and continued for the last 12 months of my lease; the stacked washer/dryer that comes with the apartment was taking 3+ cycles to dry 1/2 a load of laundry. I had to submit repeated maintenance requests online for that issue because maintenance never was able to solve the problem, even though they would mark the issue fixed every time they left without following up or checking to see if they did anything to improve the issue. For every maintenance request for this issue I would type clearly in the form comments that they DO NOT have permission to enter my apartment UNLESS I am home and would switch the permission box to enter "NO"; the reason being was so that I could actually speak to someone from the maintenance team to figure out what they had tried to do so far at the past 4-5+ visits and why the problem still wasn't fixed - because you are told from the leasing staff/property managers that there is no direct way to speak to anyone from maintenance unless you are there when they arrive at your unit (unless you want to leave messages for the leasing office to relay to the maintenance staff and then you'll never hear anything back). After maintenance REPEATEDLY entered my apartment when I wasn't home on different days/times than I requested in multiple different areas on the maintenance form with no notice or heads up of their arrival decided that it would be easier to waste my time drying my laundry 3+ times each load for the remainder of my lease than to continue to deal with maintenance tag and communicating with the leasing office/property managers who had not been able to provide me useful information throughout any of the process. The only friendly leasing agent I spoke to was the woman who gave me the initial tour of the property. Once I moved in and would have to call the leasing office about different issues regarding maintenance or other resident system issues, they always sounded absolutely miserable and bothered that you were even calling (that is if they even answered the phone). I gave my notice to move out months ahead of when I needed to because there was absolutely no way that I would have resigned a lease with LC New Albany. Please take into consideration all of the negative reviews on here and the other sites and do yourself a huge favor by not moving here. They will make your general experience living there as inconvenient as possible while squeezing as much money from you as they can because they call themselves luxury. Do not be fooled.

LC New Albany is nice on the outside but they are horrible on the back end. The staff is lazy and the maintenance never comes even after you put in several requests. You have the option to buy out of your lease but their "fee" is two months rent but that is just their way of having a new tenant in your unit paying rent plus get two months rent from you. There is dog crap everywhere, there is trash everywhere. Please don't be fooled by the amenities and the goat and all of the pretty stuff at the entrance. The pools are crowded, the staff will lie to you and then say "we didn't say that". The rent is to expensive for the treatment that the staff offers and the lack of care. The phrase you will hear over and over is "we will take care of it" but they never do. When you are sick of being lied to, the "buy out" process is that you have to give a 60 days notice and then at the end pay another 2 months. DO NOT MOVE HERE!!!