Kiddie Academy of KIPP-Columbus

The experience I have had at Kiddie Academy Columbus has been absolutely awful. From the negative attitudes of staff and disrespect to parents to the lack of communication and mischarging for their mistakes, it is awful. I put my son in here 2 years ago due to it being attached to his school. It was purely out of convenience. It has been nothing but high turnover rates and little to no communication to the parents.On May 26th, I was charged the fee for the before and after care during school. I thought nothing of it because I was told a week prior, on May 19th, that the full time price would not start until June 9th. When my child was picked up on May 30th, we were told they are not accepting school age children for that week of Memorial Day and the following week. They had never communicated that with me, a working parent, or other parents and also charged me. Because I had already been charged me for that week they agreed to take my child. They then proceeded to charged me an additional fee because "they forgot" to mention they were not taking children and my child had been there full time.On May 31st, I tried to discuss my concerns with the person who does billing, Carmen, and she was very rude over the phone. I asked for the director, Carol Hayes, number and she refused to give me a number to reach her. She said she would call me at her earliest convenience. Turns out, Carol was sitting right next to her, and never called me back.When I showed up to the school to talk to someone in person on June 1st, Elizabeth Hill, expressed she would check to see if there was an additional charge to pay the difference. She called me later to say there was not and should not be one. I checked that evening and there was not only the charge for the full time fee, but the charge for the $130 mischarge.On June 2nd, I went to the daycare again to talk to Elizabeth Hill about the situation. She expressed that she did not know why there is the additional charge and would contact me later. She stated 'I mistook what she said about the charges'.I try to be understanding in rough financial situations. I worked in a daycare center myself. If anyone made a billing error, we ate the cost if it was our fault. This is not how you run a business at all. It should not fall on the responsibility of the parent when the center did not communicate these days of not taking children in. It should not be the responsibility of the parent if the employee you have 'forgot to notify the parents'. I have decided to take my child out and will keep my 2nd child far away from their 'care' services.