Hale's Ales & Kitchen

Longtime favorite next to Lowe's in Hilliard, Hales Ales is under new ownership. It's now known as The Ale House in Mill Run. As with many new businesses, there have been many challenges in reopening starting with a beautiful remodel of the dining area. Not overly fancy but a definite upgrade in the main seating area, outside front patio, and restrooms. They've spent some money to improve the experience. Plenty of TVs for sports viewing. But mainly they've expanded the old menu (which was terrific) to now include 13 sandwiches, 4 salads, 8 appetizers, 8 house pizzas plus my favorite stromboli, and countless beers, wines, liquors. Some desserts and a kids menu. The items we've tried were very good. Oh, a cool Happy Hour too. AND the service on a busy Friday evening was commendable. Every body hustled their buns off and the few extras we needed- all you had to do is ask. A nice visit with the new owner revealed his commitment to the Hilliard dining/bar scene. He and his employees are very appreciative of your patronage and are committed to your satisfaction. Let's give "The Ale House in Mill Run" your support!

We've been going to Hales Ales and kitchen for years to watch football and enjoy their great food. Sadly, the restaurant is under new ownership and nothing is the same. They struggled to get the OSU game on, it took five minutes into the first quarter before they could get the game on. Service was insanely slow, took well over an hour for our food to come. They redecorated trying to give the place a more upscale vibe, also a fail as this place is a sports bar. We will be looking for a new regular spot to watch football.

We met some family here tonight and had a great meal. The Stromboli is huge and very reasonably priced at $12. It was the star of the show with the teenagers. They almost ate it all. My grilled chicken wrap was tight and the veggies were fresh. My fries were standard McDonald's type fries. We would definitely go back as it's close to our church.

great little spot for lunch. i will be back! We shared the Italian sub. French fries were freshly cut and delicious.

The service and the owners and the way the explained the food with recommendations was a very great experience. First time here and we will be back to try the rest of the menu and to be back to see the staff

Customer service is great! Food is very good. Atmosphere is great. Owners are very nice and greets everyone. Very friendly. Service is quick and beer are cold.

Service was ridiculous.Salmon salad was supposed to come with shoestring potatoes..had none. when asked for fries instead, they added the amount to the check. I ordered hot tea and was told they didn't have any.Burger came with mayo, had to scrape it off. They claimed all burgers are served with mayo. Never saw that on the menu. Two of my friends also had burger and guess what? No mayo.Will not be going back.

A group of friends has been coming here for trivia for several years. Earlier this year, the business was sold. Good core staff remain, but ownership/mgmt is a mess. From around February until just a few weeks ago, the place was in a state of remodel, including 1 bathroom at times, with no lock on the door, cable boxes dangling from unpainted, papered and taped walls for MANY months, an extremely limited liquor selection (1 bourbon), pizza oven broken 2 of the last 4 times we've been there (the place is known for it's stromboli and flatbreads), and about 1/2 the beer selection they once had. Last night, after most trivia participants were present and had ordered food and drink, the owners decided to call off trivia. The reason given was that they were "focusing on the dining experience" and apparently decided it best to make this change DURING trivia. So AT LEAST 1/2 the patrons were treated to being told to buzz off after likely ordering their 2-3rd food choice.The owners were inexplicably disrespectful to the customer, the staff, the trivia company, and the Hales name, which they'll surely be changing as they burn down the brand. The most disgusting part was that, even though both owners were present, they had a proxies do the dirty work of calling the trivia host and, embarrassed and frustrated, the servers were made to go to each table and explain that trivia was off. But hey, the owner assured me they've been at this for 35 yrs and know what they are doing.

Love this place!! The owner is so engaging, the atmosphere and food are spectacular, and really friendly staff!!

This is the second time we tried hale's ales under new owner...Gave them a pass the first time...(Terrible service)Second time .. midweek ..7:00 pmFood is good 7.5-to 8 out of 10Ambiance is ( under construction )Service is 2 out of 10 ..Got our meal....No one stopped to see if we neededAnything the whole time from start to finish....Had to go to the bar to get the check !I will give them one more chanceBut my wife will not...Service should be the name of the game....3 strikes your Out !!!