Grandma's Pizza & Pasta

I ordered from DoorDash (DD). Grandma's pizza said they handed the DoorDasher everything and that they would have that on camera...but that they couldn't send me a screenshot of the camera handoff so I could share that with DD. (Grandma's pizza hung up on me twice... I get it, they're probably not paid enough to deal with unhappy customers. Or, they could just be in on the scam of having people pay for food they don't receive.) Basically, we have three people needing food and one person got it. I understand it's probably a DoorDash issue because they use contractors and don't vet people, but having grandma's send me an image of them handing DD delivery person the food would help me show the company DD that they are using a contractor who is a thief. At any rate, hanging up on a customer isn't acceptable unless maybe they didn't hand the DoorDash person the food so they just want to be rid of the problem. I was allegedly talking to the manager who did not have access to the video, only the owner has access they said, and they had no idea when the owner would be checking in. Ugh. Don't DoorDash, and don't support businesses who don't care about their customers.

Great pizza! The outside is scary and people working weren't wearing masks, but other than those super nice people, good food, and side note super cute chalk board menu

So I noticed this place has some poor reviews but we ordered anyway because the other pizza shop didn't even pick up the phone...I am happy to say that we are pleasantly surprised! We got the Big Boy and a large pepperoni, which came with a free appetizer so we got some boneless barbecue wings. Pizza is great. Thin crust with crispy pepperonis, and the Big Boy is loaded with toppings that are perfectly distributed. Was not soggy at all and they estimated 45 minutes for delivery - it was here in less than 40! The wings are lightly breaded and were not tossed in the sauce. The bbq sauce was a pretty generic bbq, nothing special, but still good.We will definitely be ordering that Big Boy pizza again!

Ordered one of there specials 1 pizza 2 subs pizza good subs good. Not the best but by far not the worst

I've been buying from this Grandma's for nine years now so this is really a composite review with a focus on my most recent experience.I called to order a pizza from these folks a couple weeks ago. Gave them all the information for delivery of a couple pizzas, not a problem. Told them I had one of their buy one get one coupons, oops, now there's a problem.They informed me they don't deliver to people who use coupons. Yeah, you read that right. Used to. Don't anymore. Not written anywhere. Pickup only. Sorry. No.I've never heard of a pizza place refusing to deliver because you have one of their coupons. Anyways, my car was in the shop at the time, so I canceled my order.The next week, I ordered a couple pizzas and a sub for pickup. They didn't seem too happy with the coupon even with pickup. One pizza was really good, the other was salty and had a soggy crust and the sub was decent.The whole coupon experience is disappointing as Grandma's was my go to place for pizza and subs. Not anymore. Haven't been back there since.

Love Grandma's Pizza!!!! I drive 20 minutes to pick up pizzas from this location. I have been ordering for 18 years, has always been consistently delicious.

This place is so ghetto. They always have some kind of crisis. Only one driver, credit machine is down...cash only, power is out...you name it they have some kind of issue. I waited almost 3 hours one night for a delivery. Tonight they tell me 45 minutes for delivery, it's now been almost 2 hours because one driver was scheduled. Why the hell would you keep taking delivery orders then?? I called and they proceeded to tell me the one driver has been out at least 20 minutes. I question how good is my food going to be if it's been out for delivery so long.... It's too bad because their food is the bomb. So over this place!!!!

Wish they would evenly spread the toppings. Would make the pizza more enjoyable. Ain't what it was as a kid

I've ordered food from this location on 4 occasions prior to today 5/1/23. I called to place an order. The guy who answered was being a smart ass, the lady who took over the phone conversation was EXTREMELY RUDE AND DISRESPECTFUL FOR NO REASON.. I gave her my address and she swore that Grandma's didn't deliver to my address and proceeded to get loud insinuating that I wasn't telling the truth and then had the nerve to hang up on me. She continued this behavior when I call back to speak with management.. I called the W. Broad street location and spoke with staff there and I was told that the staff at the Harrisburg Pike location were not PROFESSIONAL and the Harrisburg Pike location WAS THE CORRECT STORE . I WILL NEVER ORDER FROM THE HARRISBURG PIKE LOCATION. This is a recipe from my first time ordering and paying by credit card. The other 3 times were paid cash.

I placed a pickup order through door dash. I used to love this place but the staff was disrespectful today. I have long haul COVID and can no longer eat meat and various other foods because they taste like eating garbage. I have slowly found places I can and can't eat and this was one of them. The problem is that the staff thought I was a door dasher so they made fun of my "rabbit food" to my face and complained about my ask of no tomatoes or mushrooms (two things that I once loved and can no longer eat). They assumed that the sub should not be toasted because it was all veggie which is untrue, I prefer the sub be toasted and it usually is. Unfortunately, I did not choose to be a vegetarian and it is hard enough without receiving horrible customer service.