E & L Lawn Care

Horrible customer service. The owner, Justin, doesn't stand by the quality (or lack thereof) of his work. He promised, in writing, a full refund after he charged me $530 for mulching AROUND 2ft tall weeds and over top of grassy flowerbeds, even though spring cleanup was included in the charge. He agreed to meet me at his office and proceeded to stand me up with zero phone call, text or apology. This all happened the week of May 27, 2019.After it became clear he wasn't going to stay true to his word, I filed a complaint with the BBB, which he ignored. Thankfully, they dropped his rating from a C to an F. Since the BBB closed my complaint due to lack of business response, I'm posting my review here. CONSUMER BEWARE. There are better people and companies with which to do business. Your high school neighbor could provide a better finished product, for less money and less of a headache.

Horrible customer service. The owner doesn't stand by the quality (or lack thereof) of his work. He promised, in writing, a full refund after he charged me $530 for mulching AROUND 2ft tall weeds and over top of grassy flowerbeds, even though spring cleanup was included in the charge. He agreed to meet me at his office so I could receive this refund and he proceeded to stand me up with zero phone call, text or apology. This all happened the week of May 27, 2019. I filed a complaint with the BBB, which he ignored. Thankfully, they dropped his company's rating from a C to an F. Since the BBB closed my complaint due to lack of business response, I'm posting my review here. CONSUMER BEWARE. There are better people and companies with which to do business. Your high school neighbor could provide a better finished product, for less money and less of a headache.

Don't waste your money. I chose to pay this company a premium to do my edging and mulching because my normal person couldn't do it in my time frame this year due to a staffing shortage and this company said they could complete it that week. After paying them upon completion, we found two beds facing the neighbors that were not finished and one entire bed was missed along the back of the house. I called the foreman Taylor within minutes of his leaving, voicemail not set up, I texted with no reply. Two days later I call him again and he answers and apologizes, he saw my text but had been busy. Will be out in a couple days to finish. The week came and went with no show and no communication. I finally call the owner of the company who doesn't answer either but texts me back and states Taylor will be out to finish the job and I should contact the owner back after Taylor takes care of it. The next day Taylor calls and apologizes, provides some excuses and tells me he will be out Weds., now 2 weeks since I hired them. No one ever showed that week either so I sent the owner back a message letting him know that Taylor had still not shown up to complete the job. 4 days later no reply from the owner. I bought my own mulch and finished the job myself this weekend. They have zero customer service and I am shocked they are still in business. DON'T DO IT TO YOURSELF, HIRE ANYONE ELSE!

I called them up in a bind and they came right out to help me get my yard into shape! I was having a party at my house the next day and they did such a great job! Super affordable and great customer service to boot! I'll definitely have them back to my house for future help!

great landscape company. Highly recommended, very professionally company. They've been taking care of my lawn for over 2 yrs and no hiccup

we hired them to mow, mulch, and weed. we paid them and they came out and mowed but did not mow to our actual property line. so there was a huge part that was not mowed. Also the mulching was HORRIBLE! there was our old mulch everywhere and they did did not mulch well at all. it was spread to thin so you could barely tell they mulched. Also they do not spread the mulch and leave clumps all over your beds and if you patio stones ect. they will just cover them with mulch. They did a very lazy job, they also just mulched over a lot of the weeds and pulled very few weeds. Here is the worst part, we texted the owner our issues and he promised to come out on a Saturday and fix everything by 7pm. We went out on Saturday and nothing was done. We texted him the next day and the day after to see why nothing was fixed and he has completely ghosted us. This is the most unproffessional and lazy company I have ever delat with. please save your money and DO NOT HIRE THEM!!

Do NOT use this company. They did a patio for us and it was done so poorly that our new contractor took pictures of E&L's work so they weren't held liable. On our steps leading out our door, they didn't use the correct products to hold pavers in place. The rest of our patio sunk!!! Horrible customer service too.

I saw this company truck throw a water bottle out their window on the highway. Would you trust a lawn care service that litters? I don't think so! Also, reckless driving.

E & Lawn Care and owner is very unprofessional. I have never seen a business ran in such a poor manner that their actions seems criminal and should be out of business. They have numerous complaints from customers and refuse to return calls or refund money for unsatisfactory work.**Beware that they will take your money and run to the next customer. I would never recommend this business to anyone. Don't throw away your money. Get the best return on your investment and seek professional services elsewhere.**

I used E&L for the last 4 years to mow my 1.3 acre yard. At first I was very picky and complained a lot because I had always done my own mowing at previous homes. They would run over lights and things in my gardens and once even knocked over a paver wall that I had to then fix. They often mowed the grass when it is too wet. They mowed too fast so that the grass just lay down and didn't get cut and they missed big swaths of lawn. They left clippings on the lawn that I then had to blow off myself even though all they had to do was blow it into the woods on the back of my lot. They blew clippings into my gardens even after I asked them to not do that. So much so that I have grass growing in my gardens that is very hard to remove from between plants.This year, 2017, with a lot going on in my personal life, I chose my battles thinking I probably could not get someone to do my yard for less... Basically, I figured I was getting what I was paying for -- which was not a lot. And after agreeing to let them charge my credit card monthly in 2016, I didn't have as many interactions as they often did the work while I was at work. The last couple of months (Aug, Sep, Oct), we went 2-4 weeks where the grass was not cut at all... But I still got charged as if it had been cut 4 times per month! I have asked for the invoices and have not received anything yet though he promised me on the phone he would send. I have called them three times and texted several times since we spoke too and no response! I am not going to pursue a case or anything because... that is just not me. But I will call them out on it here and on Angie's List. Beware!