Dublin Formal

This is a formal wear store. The selection is definitely much smaller than David's Bridal. They have one dress of their styles; if you want to get one, they order it for you and can tailor it here. The low selection is the biggest conundrum. Customer service was good; there happened to be a rep from one of their brands in the store the morning we went to look with my niece, and she was nice and happy to help her pull dresses for her to try, and then narrow down selections based on my niece's comments.

I purchased my wedding dress from Dublin Bridal and was referred to this shop. I worked in a bridal salon many, many years ago and know that most shops work with seamstresses that are very good and have extensive knowledge of wedding gowns. My wedding was in October and was told that it was important I don't start the process after July. I made an appointment in July and had my first fitting. Everything was great and I felt like Paulette was very knowledgeable. I didn't need a lot done to my dress but there were intricate details that would take some time. Maybe I have been out of the game too long, but my total was over $600. I was very shocked and was told that if I didn't pay in full the dress couldn't be touched. I didn't mind paying in full but after we left that day things took a turn. I had a final fitting appointment scheduled for August but after being sick and having some scheduling conflicts it was pushed to September. When I arrived at the shop Paulette brought out my dress in the bag and then she told me, "Sorry to disappoint you but I haven't even touched your dress." She told me since it was a busy time of the year, she had so many dresses to do and needed to get them done. Again, I have been in the wedding industry, so I get it and know timelines get pushed but was slightly worried since I was only 3 weeks away from my wedding. She told us to come back a week later and it would be done and ready to go. I also was told for the trouble my dress would be steamed for free, I can't believe shops charge for this service after you pay so much for alterations. I showed up ready to see the final product and was told that she only was able to do the underlining and some of the bustle had not gotten to everything else. We are now less than two weeks from my wedding, so I started getting worried. She also mentioned she would be hand sewing the lace on the hem back on by hand and I can't imagine that is a fast process. My worry was that this was going to be a rush job and the final product was going to look that way. My dress still needed the bustle completed, taken in at the bust, the off the should straps tightened, a sash sewn on, hemmed, and steamed. She told us to come back that Saturday and the dress would be completed and steamed and the next time I would try it on would be my wedding day. The panic started to set in because she assured me a week prior it would be done, now she was only giving herself 2 days to complete all that work. My dress was not only expensive, but I had it custom ordered and all I could think of was it looking botched or like someone rushed to fix it. Unfortunately, with a little over a week to go I had no other options on what I was wearing, and it really stressed me out. I wasn't going to leave it to chance and wait until my wedding day to put the dress on, my luck something would be wrong and the day of is not when to find out. One week from my wedding when we were told to pick it up and it would be ready to go, no surprise but it was not ready. My mom had to go pick it up since I was at work but when she showed up she was told there was some sewing still left and to come back in a few hours. She texted me to let me know and I felt like I was going to have a panic attack at work. How could it still not be done? When she returned, she had to wait for it to be steamed but eventually left with the dress. I tried it on when I got home, and it fit fine and looked good. It is disappointing that my dress had been at that shop for a few months and was ignored until the very last second. I hate to think if I was an out-of-town bride or had a destination wedding and this last-minute stuff didn't work. I also didn't like the fact that the last thing I need to be stressing out about as a bride is the only thing, I am wearing that day. I had no plan B. When I spoke to my married friends many of them told me they paid half of what I paid and had just as much work done and got their dress back in a month or less. At the end of the day one week from a wedding I think is cutting it too close, what if things weren't right? It would have given me no time to get it fixed. I kept hearing about other brides, but nothing makes someone feel like they aren't important like being told other work is taking precedence to yours. And I know its busy wedding season, but it angers me to think I went through the right process of starting early to avoid this and this is how it turned out.

I do not recommend! Poor service! Bad experience with Natalia!We did not leave the dress here for alterations!We'll look for another place to go to for alterations!

Paulette did an absolutely wonderful job with my wedding dress! She was attentive and knowledgeable, and came up with creative solutions for a tricky hemline covered in applique. 100% recommend!

My daughter had her wedding dress altered here. The dress looks amazing. They are professional and fast. The dit of this dress looks like it was made for her. I would highly recommend!

Terrible, terrible tailoring of an expensive dress. It cost me $50 to have a $200 dress ruined, and they refused to give me a refund. Made the straps too short, and used basic tacking techniques to basically pin the sides and front together. It looks like a third grader did it.

I took my wedding dress here to get altered. It took about 3 weeks and it wasn't to expensive. They were super responsive and didn't seem too expensive. Thank you guys so much can't wait to wear my dress in a few weeks.

Will not be returning. Charged me nearly $80 for less than half an inch of fabric on the hem. When I arrived to pick up, stood in the store for 14 minutes and was passed by employees 4 times. No one acknowledged me, asked to help me, etc. When I called to make an appointment, got an attitude saying I didn't need an appointment for a pick up, yet they weren't able to accommodate a walk-in pick-up.

Update:I have video evidence and more detailed photos damages done to dress. More holes and tears. Patchwork to coverup botched work done to gown. Detailed pics of botch hem, crooked installation of buttons for bustle, layered appliqué installed to side of dress (that was not consented to nor requested). Seamstress who rescued my dress case with the limited time allotted to her (despite not being enough to even salvage the gowns original integrity), expressed that, "In 24+ yrs of her working on dresses, she had never seen work like this done to a dress, and that Kathy butchered this dress." There was even a pin left in the dress. She also informed me that, "she would have never told me she would have recommended a sleeve on a dress like mine, and that the woman had no business taking it on as it was something that couldn't have been done, and obviously she wasn't capable of it either."The owner still won't return my calls, instead- every attempt to communicate for possible opportunities for their business to make this situation right or possibly even find another gown a week before my wedding, was met w no response. They delegated the work of communicating with me to the saleswoman- suzan, who sold me the dress.I also might add that after finding my gown at another dress shop in attempt to possibly rebuy another gown to save my wedding, that I was significantly overcharged here.Very disappointing. This was not a wise decision on their behalf.

I was I literally 3 days away from my wedding and Natalia was able to fix my dress same day and she did an amazing job and is so nice! I really recommend seeing Natalia!