Crumbl - Hilliard

I love this location! Their staff are so friendly and warm. They were generous in donating their amazing chocolate chip cookies for our mental health first aid training through a non-profit. I would highly recommend Crumbl

I have a love hate relationship with Crumbl. Their cookies are not healthy but they are popular. They have good flavors but lately they haven't featured good ones. That's okay because it it is less tempting to buy and consume all of those calories. This location is good. It is sometimes hard to get into the parking lot. It's narrow and very busy. I love their curbside parking option and the app is extremely user friendly.

I really dislike the direction some businesses are going when it comes to making their customer experience so robotic. While I know Crumbl is a chain and I've only been to two of their locations, I can say that life has been sucked out of these stores. The space itself has a small ordering area and long kitchen behind it. It's very minimal, kind of like a doctor's office, with the stark white walls and lighting. You place your order on the television screens and tablets they have on the wall. They have one of each of their cookies out on the counter so you can see what they look like in real life. When your cookies are ready, your order is called out and placed on the counter. And you're done. This store only had one person working and I imagine it's a lot to be handling everything all at once, so I can't fully blame the staff for the lack of good service. But goodness, if you want to support a local cookie shop that's friendly and inviting and the customer service goes above and beyond, head to Lion Cub's Cookies instead. As for the cookies themselves, they are extremely rich. My boyfriend and I nibbled on them throughout the weekend but ultimately decided that we liked a few of the local cookie shops more.

Crumbl is my absolute favorite. I've ordered delivery so many times. But the most recent time, the driver left the cookies on the porch. No knock either. Within 5-10 minutes the cookies were covered in ants. The only one edible was the special trifle cookie jar thing in a covered container separate than the cookie box. Super sad about this experience and the loss of $27. I appreciate the business and the drivers. But hope they come up with a different idea when it comes to summertime and leaving them outside.

Pretty good Crumbl location. When we came in, there was no one else there, so we were in and out super quickly. Overall, the store was very clean, and the employees were friendly. We enjoyed seeing the samples out of all the cookies (both in normal size and mini size). When they came to give us our box, they double checked to make sure our order was correct, and there was one cookie missing, and they took care of it right away and made it seem like no problem at all! The family loved the cookies when we brought them home. All fresh-tasting and delicious. They were basically gone within the day!

LOVE the employees and the cookies were buss, I am getting my thanksgiving pies from this crumbl

Amazing customer service and cookies I definitely recommend going there. Cookies are always fresh ambience is always nice. Employees always warm and welcoming.

First time in Crumble Cookie , from the minute I walked into this location to when I left was superb . Very Clean , easy to order and the most important thing was the customer service . The lady called us over and presented the box as if she was use jewelry and asked us if that was fine , she did that with everything we ordered and careful closed the boxes and very cautiously placed them in a bag . Will definitely be going back again .

the food was AMAIZING and very quick service! well done crumble! Great ambiance too! Crumble is litterally the best cookies ever 100% recomend

wonderful food. Absolutely horrible execution of curbside service in the app and asked to of your vehicle which I did. I gentleman come out two separate to him each get his attention ignored me and I've got my child in the vehicle. The whole purpose of curbside was so I didn't get her out. I ended up having to go in anyway and still pick up my curbside order horrible curbside service. You're better off just to go in and order it if you're trying to .