CLS Direct

2 hipster looking dudes selling furniture made me skeptical at 1st because I went in alone and I thought about the movie GetOut.The way they acted it looked like a set up but I ended up buying a nice platform bed and mattress.The price was good and they loaded it to my Subaru and off I went.They just wanted my money not my body parts!!

I had the best experience shopping at CLS Direct and will henceforth be using them for all of my furniture needs! To begin, the shopping process was smooth and easy. I came into the store knowing what I wanted, thanks to their easy-to-navigate website. I consulted with Evan and George, who showed me the product and rang me up in about 10 minutes - the whole process was effective, while also remaining incredibly friendly! The couch itself is wonderful. I have used it everyday, multiple times a day, for the past 2 months and it still looks brand new. However, that's not to say it isn't comfortable - it is, and I have fallen victim to many naps on the couch. My cat has taken to using it as his personal scratching pad, but you can't even tell - there are no scuff markets or stray pieces of fabric. This couch was worth every penny. Despite this couch being my favorite piece of furniture in my apartment, it's not my favorite takeaway from my experience with CLS - that would be the customer service. I am still impressed by the kindness and knowledge that Evan and George showed me when I entered the showroom. I'm looking forward to shopping here again!

Such a great company. After my cats spilled ranch all over my mattress, I needed a new one. They did such a great job helping me. George is wonderful. I got an amazing deal on a Salsa Darcy which I'm so happy about. Great job, boys.

I 100% recommend this company. Have purchased from Chris multiple times over the last 5 years and every experience was exceptional. He is honest and fair. No hassle, great prices, great furniture, wonderful customer service, and delivered as promised with friendly and prompt service. In this day and age it's very difficult to have a company check off all of those boxes, they deliver as promised. I will continue to purchase from CLS and recommend to others.

They are the kings of bate and switch. One rep tell tells your furniture will be there in 4 - 6 weeks and if not they will call, yep no call. When I called them they said it would be another 6 weeks before we get our couch. Mind you it's already been 8 weeks. No I'm sorry, no nothing, just stay away from this company!

Great service from shopping to deliver. Team wore masks at all times. Grateful we used them!!

Definitely recommend CLS. I was recommended here by a family member as I was shopping for a bed but I wanted to be money conscious. The gentleman working (I think, Evan) was patient with me sifting through the options on the touch screen and trying out the beds in store. He also answered any questions I had about pairing up with a mattress and box frame to help me get the best setup. There was a mixup about delivery timeline however they were quick to remedy the situation. This is a family owned/operated business and everyone was very friendly and appreciative of my business. From in store to delivery drivers. I love my new bed and frame!

If you do not care when your furniture shows up, you may want to consider this outfit because they do have good prices. But if you need your furniture by a certain date I wouldn't go here. They appear to be a reseller. In mid-November I went to their office/showroom and bought a sectional which we love. We even bought the ottoman for it. During the visit we saw a value priced sofa and loveseat and we needed to replace our then current sofa and loveseat before Christmas as we were having family in town (24 total). I told them, if I couldn't get the sofa and loveseat by Christmas I did not want it and would cancel the order. Should be plenty of time Chris told me. He didn't mention that all sales are final and there are no refunds. When we were told the furniture would not be in before Christmas, that was when Evan started telling stories. Initially he told me his "system" showed the furniture would be delivered by Dec 27th but he could not guarantee that. When I explained that I told Chris I would cancel the order if it was not in by Christmas, Evan told me could not cancel the order because the furniture was already loaded on to the truck. Since I was coming over to pick up an ottoman for the sectional we purchased, I said I would like to see his documentation for not being able to cancel the order and Evan then explained he was not allowed to have customers view their software. And besides, he added, since you paid the wholesale price, you would only be getting pennies returned on the sofa and loveseat. Evan continued to be very snarky and self-righteous throughout our interactions. It's a shame because I was hopeful to have a good furniture store that didn't jerk me around and right up the street from me. But because of the poor customer service, I will not be back. Saving a few bucks to be treated like a chump is not worth it.

I would not recommend purchasing from this business. This rating is not low enough for the customer service provided and being called a liar by the owner.

I would not recommend purchasing cabinets from CLS Direct. Their customer service is terrible. Their sales guy Mike does this part time for them and that is exactly how we have been treated. Terrible response time whether you call or email him. Cannot blame this on COVID because we purchased our cabinets last year and we are still trying to get our touch up paint. We spent a lot of money on our cabinets and we are not happy. So many other great places to purchase cabinets - we just made a wrong choice, regret it and don't want you to do the same.