Cherry Valley Hotel

We really enjoyed our stay here. Went to a concert in town and decided to stay over to avoid driving home late. Made reservations the same day as our stay. I did not realize it was more a resort than a standard hotel, and it was not busy at all- many of the negative reviews seem to be for events, or during their busy season, so maybe we just avoided those issues. But we had a great time, start to finish (even with a couple of little problems.)Check-in was easy. There's a nice place to drop off someone out front, and a gorgeous lobby. Then we drove around to our room in the back, with an entry close by and which was close to the pool. The room was plenty for three of us- two kings and a big foldout couch. Not much of a view, but some rooms are by the courtyard and pond. We did have a little patio with table and chairs. Some odd art- deer are a theme. The one by my bed was an amusing and surreal deer in a suit. Cool, but creepy when you get up to pee at 4am, and a little scary for Baby K; and imagine stumbling in after a Dead show and seeing that...The beds were comfy, though the pillow tops were just too soft for me. Bathroom is split into double sink area and shower/toilet. Big enough, and the sinks are great, with a huge mirror, but a curtain or other screen would be nice so that that can be a dressing area. There's a clothesline in the shower, handy for use after the pool. TV in an odd location on the side, best suited for seeing from the couch, but we didn't use it. Lots of plugs but no USB ones that I saw. Fridge, no microwave; this time we didn't need it but they sure are nice.Room was clean. Halls were quiet, but again, the place wasn't busy and we were off in a corner. Went to the pool in the morning and it was quiet, and a nice location with bright light. Had a room key that didn't work and staff were super helpful; maintenance met us at the room at one point, and everyone at the front desk, restaurant, maintenance, etc., were friendly and professional.We ate dinner at the hotel restaurant and breakfast as well. I'll review that separately, but again, staff were great. The food was very good on both visits. The breakfast was free with vouchers, and was a step above the usual hotel breakfast. Same kind of items, but better quality, plus some extras, and drink service was at the table. Fresh fruit, eggs, bacon, sausage, biscuits and gravy, pastries, oatmeal, breakfast tacos, and more, each one pretty good.Price was reasonable; in fact, nowadays, pretty average price point but with better amenities, service, etc., than average. We'd definitely come back.

I have stayed at the Cherry Valley Hotel numerous times. My daughter had two birthday parties here and I come to the Neat Bourbon event they've held for the last two years. I honestly don't think there's a hotel out there where you can receive a better value for the price of a guest room here. The entire hotel is designed to resemble a rustic lodge and upon walking up to check in (in the colder months at least) there's a large, inviting fireplace lit with plenty of seating to welcome you in.The rooms are large and clean and maintain the hotels rustic design. The rooms have large couches and a large flat screen that swivels so you can enjoy it from the seat of your choosing. The soaking tubs are my favorite part and are a great place to unwind after your daily activities. I saw a lot of reviews complaining that the jacuzzi in the pool area is always broken but I'd rather have my own private soaking tub anyways. There are multiple restaurants in the facility, however, I'd recommend dining elsewhere. My husband and I dined in an igloo at the Craftsman that had a prix fixe menu and for a 170 dollar dinner it did not deliver in taste or quality. Drinks, however, were well made and delicious. All in all I believe it's a great place to stay and as someone who stays at hotels often, very cheap for the amenities you receive.

Loved this place. Great value and clean big rooms. Comfy beds. Wonderful breakfast. Highly recommend. I was leery because the price was so cheap, but I was pleasantly surprised.

This hotel is beautiful with great decor. All the walking around space and courtyards to look at really make for good evening. I stayed in a executive suite so maybe it depends where you get your room but it was big enough to live in for a few nights.

In short the Cherry Valley Hotel has dirty rooms, staff that outright lies to you, and a hot tub that never works. I booked a two night stay at the Cherry Valley Hotel to attend an event at a nearby university.I really wanted a hotel with a hot tub to be able to relax after the event, so I called the hotel to make my reservation directly. An employee named Kayla spoke to me and I specifically asked her if the hot tub was open and functional. She gave me a very strange reply that "the hot tub is working now, but I can't make any promises that it will be working for your stay." I thought that odd, so it stuck in my mind. When I arrived the same Kayla checked me in. To my surprise the hot tub was mostly drained and had a closed sign next to it. That's how it was for the entire visit. The front desk staff acted like it was open, and kept up the charade that the hot tub was just undergoing a short maintenance. It wasn't. The hot tub has been out of service for ages.I don't like being lied to. I chose this hotel because of the hot tub, and would have been happy paying more to have access to it. By lying to guests the staff is setting themselves up for failure. If you're still not convinced to avoid Cherry Valley Hotel, here's more. The rooms are dirty. The attached videos show that housekeeping never bothered to get rid of cobwebs above the bed, or even bothered to wipe the chairs between guests. Those cobwebs must have been ignored for months, so how clean is the room that I was sleeping in?The hotel was renovated about 5 years ago at a cost of $20m. It was a sloppy job. The door to my room was so badly fitting that I thought it was broken. The bathroom vent fan sounds louder than an aircraft engine. The walls are so thin that people talking in the hall woke me up throughout the night because I thought they were in my room. The floor in the bathroom doesn't even extend to the wall, instead having a crevasse where the floor should meet the wall. My room was on the first floor on the courtyard and there was a large sliding glass door that wouldn't close and didn't lock properly. The sliding door wasn't locked when I arrived in my room, because no one at the hotel actually cares about guest safety. Kayla even told me that she wouldn't stay on the first floor if she were booking a room. If the employees feel that way then it must be truly terrible.To top it all off no one came to exchange fresh towels or refresh the complimentary coffee in the room. I arrived back from the event at the university to find that nothing was serviced in the room. I went to the front desk and the receptionist told me that housekeeping does not service rooms after the first night, and that fact was discussed and presented at check in. That was another lie because neither me or my partner heard a word about that during check in.I've been to some good hotels and some bad hotels, but I've never been to a place where the staff have repeated such easily disprovable lies. The Cherry Valley Hotel should be avoided.

Cherry Valley Hotel Christmas Eve sucked! Reservation person on phone for some time, couldnt find reservation!Food was very exspensive and sucked! Shrimp Cocktail was good and the melted ice cream.One bar tender for entire room also acting as waiter, clearly overworked! He was great though and working so hard.Hard to get a drink.Food was very overpriced, prime rib was horrid, bake potato hard as a rock, I will not eat here again!Room had no hot water, and hot tub not working once again the entire week. To bad, such a beautiful place!

If I could give the hotel a negative rating I would. During my stay I found TWO live cockroaches in the room, there hotel room was not cleaned properly with hair on the comforter, dust bunnies on the carpet, cob webs on the ceiling light, and a pants sticker on the back of the bathroom door that would have been noticed if housekeeping would have closed the door to sweep. I reported the incidents when I checked out (as I was in town taking care of my sick mother and not just staying at the hotel to enjoy it) I was told I would be compensated by refunding one of the days but I would hear from a manager. Hours went by and no word from a manager. I called and spoke to a supervisor who told me because I didn't report the problem during my stay (which I did, I reported them before I checked out) there was nothing they could do. I work in customer service and am appalled I was basically told I was lying about the issues and there was nothing they could do to compensate my stay. Adding pictures below for YOUR review as potential future customers. Please do not stay here unless you want to sleep with roaches!

Just finished a stay from the 12th to today, the 15th. I am honestly blown away at how far this place has fallen. The pool and hot tub were both closed the entire time I was here, the walls are covered in scratches, they don't even offer a complimentary breakfast. The only positive I have is the bartender was top notch. I do not recommend this hotel though.

Have been staying here regularly for the last four years, and sadly, have to agree with the reviewers that it's going downhill. The front door staff is great, as always, but it seems to be showing its age. And, more importantly - the only food is the restaurant, which has extremely limited hours. The only other restaurants are several miles away, and they closed the Starbucks that used to be in the lobby, where you could at least get grab n go sandwiches or snacks. Now, there's nowhere to do that, so if you get hungry or just want some coffee or a snack when the restaurants aren't open (which is most of the time) you're completely out of luck. The rooms are fine, but could use a thorough cleaning, and there are surprising few charging ports for USB and computers. The ice machines don't work, and the pool is seemingly always closed. When the restaurant is open, it's pretty expensive for not very good food. Hoping they get their act together again, but not counting on it, and won't be staying there again until they do. It's just too expensive for what you get.

Really gone downhill. Stopped by today on a Saturday and bar and restaurant appear to be out of business. Sad place.