BrewDog New Albany

The food took a long time to come out then was under cooked. They also forgot the paper on my burger. They seem a bit under staffed because service was pretty slow.

It bothers me to leave this review as generally we have had a nice experience and I am hoping last night was just not their night.We stopped in for wing Wednesday with a later RSVP. When we arrived we were not greeted and it was as if we were a bother being there. It took several minutes to be seated by a less than pleasant person.It then took what seemed like an unusually long time for anything. I can understand it if they are slammed but at 7:45 they were not and well past the rush. Had to get up twice during our visit. Once to get more water and and a place setting and another time to ask "where's my beer?" By the time I received my wings they were cold. The other order was slightly warm, yet the wings were off, some were dry and some soggy. The second batch was much better, but still not what I have been accustomed to eating here. I have several time told people they had some of the best wings in CBus, but not last night.Our sever was pleasant but it took way too long for anything to occur.As for the beer, it is always good. They always do a nice job.There is a lot of seating inside and outside. The outside patios are awesome and a great place to gather with friends.I will be back, but it will be awhile till I return.

You can tell they are trying but they have a lot of issues. We had a reservation and showed up early and they sat us no problem so I appreciate that. However - Service is really slow... but they just seem under staffed. Server tried to be helpful but had a lot going on so I don't really blame her. Food came out really slow and the whole tables order was cold but we waited so long we just decided to eat it so we could pay and leave. The space is nice and the drinks are good. The food would probably be good with a little more effort and speed to move it from expo to tables. Additionally, no one bussed our table as we went and we amassed a large stack of dirty dishes we had to look at for 2 hours. Look, this place could be so good. But they need to work on speed and service.

So I really do love Brew dog but the service is absolutely horrible. I made a reservation online and stated I need two high chairs for my daughters. My husband got there about 20 minutes before I did and no one acknowledged him. He had to ask to be seated and they didn't have the high chairs. They only gave us one which was okay as my oldest could sit in the booth. Then after I got there with my oldest daughter he still hasn't been helped with menus or a hello. When I asked a waitress she didn't even apologize about the wait or acknowledgement. If she were to just acknowledge that he waited to start and apologize maybe that would have made up for this review. Once we ordered the food it was great and how we wanted. I just wish the service would get better.

You say dog friendly and are on Fido. When I show up with the dog, you say no dogs because some woman complained. I used to attend your establishment and I won't do it again until you allow dogs inside. This is me complaining. And I will make sure through social media that everybody knows that you've given into the complaints of one female. Didn't we vote against that? Is this California? You probably cheer for Notre Dame.

Oh this kills me. If I could give negative stars I would. Im a BrewDog fan. But this location is becoming a hit or miss. We should just go to the Canal location from now on. Quick review: If you like bit of bad attitude, cold wings and having your table truly ignored consistently by a server and then having management offer you free unwanted cake as an apology vs apologizing themselves... this is the place to go. Personally, you would need to drag me back here kicking and screaming after this last visit. The readers digest version is: We came in for all you can eat wings with a reservation. The reservation had a note in it. There was no hostess at the hostess station for the five minutes my husband stood there. I went to patio with dogs to wait for a table. There we encountered a staff member who was quite rude. (Wont post all she said as it was more her tone and eye rolling)She took us to the smaller patio even tho there were seats at the larger one where we were at. There we encountered a "somewhat nicer server (yes I know her name but wont post it on here) who was simply not very attentive. Our order got messed up multiple times. Things never got delivered. Almost everything had a long wait, we had to get up at times and search for our server, who we would find talking vs working. we constantly needed water and inside was empty see my photos. They brought out 1st round of cold wings. They barely had sauce. Super cold as they had been probably waiting on order up shelf for delivery with no server urgency to actually work. We asked for new ones. We told them we didnt want the cold ones. . They said sure no problem, reordered them, but left the cold ones at the table We did not ask for them to remain with us. Replacement comes. They are hot. We ate them. After waiting a bunch of times for a beer and water...Server came out and says kitchen is closing. Asks if we want a second batch as it was all u can eat. We first say no. Simply because we were sick of the bad service and waiting for water, beer and cider..... not because we were not hungry. They say are you eating these. (they were the uncaused cold first ones that were to go BACK) we say no. They box them, not sure why. Meanwhile the server moves to the next table. She needs to pass us to go to kitchen. We get her attn tell her we changed our mind we would like to take her up on that second round before kitchen closes. She says no. We ask " did the kitchen just close" (now she just was at the other table getting them more wings so we knew it hadn't) she says no. Now we are confused. Then says "I cant reorder as you still have some on your plate" and points to the boxed cold ones that we dont even want. I say "wait, you just asked us if we wanted to order some more. Why cant we now. Nothing has changed" (other than we now want to order more) She replies by "shrugs her shoulders and say "cant" and then says this:. "You still have wings on your plate" and points to the box. "You cant get more because you are taking those home"What? Huh? This is craziness. These are the wings we never wantedThen she continues"Uh, but management says will give you free cake for all the excessive wait times". Are you kidding me?Oh dear Lord help me with this....It took all of my composure to sit there silent. All of it. All my composure We are now mad but refuse to make a scene. Husband and I decline Mainly because this is just not fair. Son gets one just out of spite as he came home and tossed it in the trash he was that mad. This was his second to last night in town. We were there for 90 min most of the time was waiting for things or being treated rudely. Not how we wanted to spend our time I cant get that time back. I rarely get to see him. I am mad because this was supposed to be a fun trip in. It wasnt fun. It was frustrating. 73 dollars this cost and nearly every minute was frustrating. Its been almost a week and I am still angry about the entire experience inside your restaurant. And there are details Im not sharing on Yelp I just refuse . @brewdog @brewDogNewAlbany .

I feel kinda bad writing this but Strawberry Cheesecake Freakcake was nothing like a concrete milkshake. It was more like warm strawberry milk, really runny. My waiter was super cool and took it off my bill. I had 2-3 bites of the cheesecake and was not impressed and very disappointed in the watered down warm strawberry milk, no shake. The Korean Fries looked kinda meh and I guess tasted the same. The chicken part was good, just not the fries.Although I really loved the chicken wings and was the best part of my meal or the only thing that was good which is sad because the place is really nice. The service I had was great. I'm honestly surprised being in New Albany and I hope this is not their quality standard of of food.I would come back for beer and wings but I'd be lowkey scared about trying anything else.

Here's the deal with BrewDog: It's a spreader. And, when there's several locations, in my opinion, quality tends to lesson. We originally met at High Bank Distillery, but they were booked - at 3:45 pm on a Friday afternoon - until 7:45 pm; we went down the road the BD. Their indoor space is nice with a mix of both and table seating. I personally wouldn't want to sit at the bar, as it was directly across from the front doors; I'm assuming cold winter nights would suck. A nice patio area. Our server gal was not on her game. She was rather curt and barely checked in on us. The place was pretty empty @ 4, but filled up more as the evening progressed. Shared their giant pretzel app. Nothing to write home about. The pretzel was warm and soft, but the cheese starts to coagulate, so don't wait; it was pretty basic. Nothing was jumping out at me, so I got a side of their sweet potato fries and Brussels sprouts. The total, $18 and change definitely did it match the food. The sweet potato fries looked and tasted exactly like Alexa brand. Good taste, but $7? Hmm. The sprouts were good , but would have liked them a bit more crispy around the edges. The serving is a mug-full, literally; was it worth $9, can quite say yes without a doubt.

We LOVE the staff here! They are personal and they always remember our drink orders when we come. We've had some of the best food here! We continue to come here. Dani, Lydia , David, Carol and Mike are always so welcoming. If you wanna experience a place that makes you feel at home get here!

We visited BrewDogs New Albany for a birthday celebration and were extremely disappointed in the food quality. Two in our party ordered the Buffalo Chicken Sandwich which were more like breaded chicken jerky. I'm guessing they go buy some frozen precooked breaded chicken tenders and throw them in the fryer, then slather some doctored buffalo sauce, slap two pieces on a bun and there you go. Of the two pieces of chicken on our sandwiches, one on each was almost all breading, overcooked breading at that. For $18.50, I think you should at least expect a halfway decent pice of chicken breast. it isn't that hard. lots of restaurants do it well every day.The rest of our food was mediocre, as was the service. We won't be coming back to this chain, ever.