Baking People Happy

I wasn't that impressed. I got a chocolate birthday cupcake with sprinkles they look very gourmet but the taste does not match the look. The whole reason I went to the shop was to put in an order for my daughters birthday. I tried to contact the shop and could not get a response and also attempted to contact somebody via email with no response so I went to the shop. My experience in the shop should have been a clear sign to not place an order for my daughters birthday. There were only two customers buying items and it literally took FOREVER. The customers had questions about certain ingredients which I assume were allergy related and nobody could give her a clear answer (not even the person in the back baking) NOT GOOD. They do or do not know what goes into the cupcakes? Anyways after waiting and waiting I finally placed my order and was told Id receive a phone call with an estimated price and to get a pickup time. Not only did they not get made they simply never called me back. Poor customer service isn't exactly the best way to start a new business. The staff seemed very uneducated about the foods they were selling. I ended up making my own cupcakes and a personal sized cake for my daughter and she loved them both. I guess I'll stick with L&P or do them myself. Shouldn't really have to beg a company for service.

Tried placing an order 3 separate times over the past 4 months (2 birthdays and 1 anniversary) each voice message I left (because they never answer the phone) was not returned. Stopped by their store 4 times in the past 6 months. 3 times they were closed (during the posted store hours) the other time someone was in so we tried to place a large order for 2 weeks in advance, guess what... We were told the baker was 'not available' and was working at another job (apparently the baker is only in a few hours a day and has a full time job out of town. No one else can quote a custom order) and we would have to call back or stop in again. I'm sorry to post this review, I will try a few more times this spring. Will post another review if successful.