Alexander Park

Champion used to manage this property and the one day get a notice that the apartments were sold. The new owners Burge and something don't belong in apartments. I have never lived in such a poorly mananged apartment. No staff, never, no phones are answered, you're lucky if you get ahold of anyone. The attempt to clean the grounds once a week. The pool, wow, they don't a clue how to maintain this pool. Like being burned by chlorine and swim in water that's cloudy, come to Alexander Park.The absolute worst apartment management around. Just look at the website for the new ownership, it's all about bragging on how many assets they own. This company is only here to build a portfolio of assets with no care whatsoever for the tenants. Champion was excellent and to go from them to this is highly disgusting.

We love living here! We definitely had some noisy upstairs neighbors at some point but that's normal living below someone. Since Champion took over, they are definitely hosting a ton of really fun events and wanting to make the complex a real community. The staff is so sweet and always very helpful. The pool and fitness area are always clean and ready to be used. There is a really good mix of young adults, families and older people so you get a little bit of everything here! Also, people complain about parking but we have NEVER had a problem. Sometimes we have to park 20 feet away, but there is always parking in the community. Some people are just lazy and park in non-parking spots.

I used to live there and it was a great experience until the manager changed about 2 years ago. The worst management, so snooty and unfriendly. My son lived there after me and it was an awful experience. They need to check out their tenants better as well. The mental anguish they put my son through was horrible. Don't rent here, they don't protect their tenants at all.

Great staff first & foremost. Good neighborhood. Utilities are a little on the high end but other than that it's great living. Also the maintenance staff is high quality, very responsive. The clubhouse and pool is A1. Very great. Apartments are spacious for a 2Br/2Bth. Overall a great complex & neighborhood

Alexander ParkLived here over 3 years & things were ok not great with Champion owning the place but since Birge & Held took over last year it's WAY worse. If you move here you should know that packages will be misdelivered to other buildings because no one can see the address on all sides only the front. Expensive Christmas presents have been taken by other tenants with no recourse. Someone also broke into (got the master mail keys) for the whole mailbox area and it was left open for weeks. Management couldn't care less. Same people who are supposed to staff Alexander Park office have to also work at Stafford House down the street. Website & hours listed for properties are a lie. Someone is only there less than half the time. So good luck trying to get ahold of anyone to pay your rent in person (online system has screwed up several times & not worked charging late fees) or to pick up a package. Lots of times it's locked and empty or there's a note that they are at the other property. Clearly having 1-2 people to run 2 residences part time is a great business plan to save money. There are also potholes all over the parking lot that have never ever been fixed and they just get worse and worse. Be careful driving in the parking lot as you have to avoid them and some people speeding through. The gym & bathroom in the amenity area are NEVER cleaned or supplied with anything. We've all been waiting for OVEr A YEAR for management to bother putting cleaning wipes or paper towels or water back in the gym area. Many of us have asked for cleaning supplies and just get ignored. These people are so cheap they won't even buy toilet paper or paper towels for the bathroom in the gym. The units only look ok on the outside, they're dark and dingy inside with paper thin walls. You will hear your neighbors say and do everything! From walking or running up the stairs outside to slamming their doors at all hours of the night. Drunk people make noise in the courtyard and parking lot area frequently at night and nothing is ever done. There's been multiple car break ins over the years too. There is no such thing as security here you're on your own. Forget trying to use the amenity pool area because it's either dirty or supplies are never replenished for the bathroom. Some residents will trash the pool deck area with their glass & garbage or even jump the fence & party when it's supposed to be closed. Their solution last year was just to close the pool area after 5 or 6pm on weekdays whenever the staff would leave the office and lock up. A few problem residents got to ruin it for everyone. So you're going to pay for a dirty gym and pool area that's just closed, or dirty or trashed. Nice. Birge and Held have SO many properties & so little staff for each they couldn't care less about residents or improving anything at all. They've had more than enough time to fix basic things or hire staff since acquiring Alexander Park and Stafford House and have done nothing but raise our rent. Enjoy having your rent jacked $200 every year for the privilege of staying in an old shabby apartment. You'd be better off finding somewhere safer to live not owned by this asset management firm.

Don't move here!DO NOT MOVE HERE! This place is trash! For what they're charging, not worth it. You can hear everything through the walls; I know too much about my neighbors. Our neighbor screams all kinds of obscene things, vacuums at 1:00am, runs up and down the halls at all hours of the night. It's so crazy. Maintenance is terrible. There's dog feces everywhere! Every couple of weeks the dog receptacles over flow, people start leaving bags of poop and actual poop everywhere. We can't open our windows in the summer let alone sit on our porch without looking at overflowing trash or smelling dog crap. It's absolutely disgusting! Pipes used for fire & rescue have burst multiple times. We've received multiple notices of package thefts; our packages were delivered to UPS and we had to pick them up because of the theft problem. "A property owner is responsible for keeping a rental property in habitable condition, that is, fit to be lived in. If there are health or safety issues at the property that are breaching the warranty of habitability, the tenant can contact a local agency regarding the problem." I'd say, no access to water in case of a fire due to burst pipes and feces everywhere ALL of the time is a serious problem. I'll be contacting my local health agency.

This is the loudest apartment complex I have EVER lived at (which is saying something because I used to live next to a frat house on OSU campus). Kids are constantly screaming. The leasing office blasts pop music from the pool speakers from 10am-5pm. The pool is open until 10 pm now, which is great, unless you are living next to it. After the leasing office stops blasting their music around 5pm, the residents will blast their own music from 5pm-10 pm. Don't live here if you work a night shift, or work from home, or need quiet for any reason.In addition, the sprinkler system drowns out their courtyards, so there isn't really any place to take your dog out. And they aren't overly consistent about clearing the trash from the dog waste containers. The trash compactor is consistently broken as well. AND you will lose power for hours at a time whenever there is a storm, and sometimes when there is no storm at all. Granted, I don't think this is the complex's fault, but nonetheless, I've only been living here for a year and and we've lost power upwards of 10 times. This was pretty inconvenient considering that I work from home.If you live on the opposite end from the pool and you don't have dogs, you may be able to tolerate this place.

When we were applying we received responses promptly. Now that we've moved in we're being ignored. The apartment was not move in ready and our issues have not been addressed. I stopped into the office and was told my issues would be addressed by the end of the week, this was last week and no one has reached out or shown up to do anything. I called several times and there was no answer so I sent an e-mail and still no response. I would just like them to come fix some things and provide others. I also believe for the inconvenience a refund should be coming to us.

Me and my husband loved living here until champion management stepped down. The new management is terrible, phones constantly not working to get ahold of anyone in the main office. No one working in the office throughout the week, pool closed this past weekend with absolutely no warning. Huge party in the pool area 2 weekends ago with people smoking weed that don't live here (they stated they didn't live there but come to the pool area often). And currently we have our disposal broken and can't get ahold of a single person in the office. Take advice from us and don't live here!

We lived here 3 years, and recently left after buying a home. It was extremely unfortunate how our experience ended. Just to give anyone looking to rent here the background, Alexander Park was owned by a company called Live Preferred, but was taken over by Champion toward the middle of winter with no real notice. When Live preferred was there, we had the best experience. They were always so accommodating and wanted us to have the best experience. Staff was very friendly, amenities were in excess, and the overall facility was great. About 2.5 years into our experience, Champion took over, and initially it was rocky. They came in, refused to plow unless at least 3 inches of snow fell and said there is community salt that you're responsible to put down in order to keep yourself safe. I will give them credit as the snow situation improved, but it just wasn't to the same extent as live preferred. There were days I couldn't get my four wheel drive vehicle out of a parking spot...That's saying something. The girls that worked events were always very friendly, so I will say that about them, but other cons include the removal of amenities. Prior to their taking over management there was free printing, no maximum number of guests at the pool, and an overall more laid back vibe. I think Champion forgets that people live in the apartments here and Live preferred always put that at their forefront which made it such a great place to live.The worst of our experience was at move out. Online they do not prorate the rent for you if you move out in the middle of the month. Thus, I went into the office to get a prorated rent. The girl was very friendly and provided me with the move out total. I wrote her a check, she sent me confirmation my rent was paid and we were squared away. Mind you, we were great tenants; Moved out one month early, even told the girls they could use the apartment since it was vacant if they needed to show it to another couple. We were clean and wanted someone else to enjoy the apartment as much as we did. 19 days after rent was paid, I received an email from the same clerk that gave me the prorated rent amount, accepted the check, and sent email confirmation that this was correct asking me to pay $199... and some change. I replied by discussing the email confirmation and payment of the amount she'd supplied me with. She responded by saying this was a mistake and we'd have to pay this. That day, I attempted to reach out to corporate to discuss my concerns as I felt I'd made every effort to pay rent like any other tenant would. I was told someone named Brittany would reach out to me. I called each day that week asking for Brittany, and each day the clerk for corporate told me "She gets all of her emails transcribed and sent directly to her phone, so I'm confident she'll get back to you." After one week with no resolution, I became upset that this felt as if it were just brushed off by management. I received a call that Friday from a desk clerk from Alexander Park telling me there was no need to reach out to corporate and that Champion would be happy to set me up on a payment plan to pay the $234 I owed...Again a different amount than what was quoted by the last person. She stated, "I'm sorry, she was wrong." I informed her Brittany was supposed to be calling back and nothing else was said. The next week I called Monday telling corporate Clerk I had left a number of voicemails with no response. She told me she would be happy to take down my information and get it to the CEO of the company to address the concern. Finally, it felt like someone cared about the situation. I was pleased with the response, typed up my email, and sent it to this clerk. The next day I called to verify with the clerk that she'd received the email only to get a different clerk on the phone. I explained the situation and this person stated, "Oh I'm sorry she told you that but we can't do that." I explained the situation and discussed I'd be willing to speak to Brittany or someone between her and the CEO. The person stated, "I'm sorry Brittany is on vacation and there is no one else." I was shocked. No one else? This person then explained to me that she was in charge of billing and she'd ensure she kept an eye out when my final bill went through. The following week, the lady reached out telling me Alexander Park would be willing to take the $234 out of my security deposit of $500. I eventually agreed as she was unwilling to discuss the situation. I wasn't even close to ready for what was to come...The final bill was near $600! After our security deposit was taken out. They charged us nearly $800 for carpet, and I'll tell you there was one stain that could have been removed with a simple cleaning. They had offered to clean our carpets every year, and I scheduled it but no one had come. I was also told by live preferred not to worry about it "We're replacing the carpets anyhow when you move out." I reached out to the