A Proper Garden

I have driven by this place for years and planned to stop by..I finally did yesterday. A charming, quaint unique nursery and much much more..I was greeted by a pup (adorable) the sales people knowledgeable yet give you space to browse. What an eye the owners have with displays, merchandise and ambience. Love it I will be back... check hours as the cafe is limited with Covid!

This was my first trip here. The gift shop is very pretty and all the plants look great. Everything was super-clean & attractively displayed.I was disappointed in the food, though. First, the bread was not done. I ate a bite before I looked at it and could both taste and see that it was not baked through. So I ate the crust. Then my risotto and salad came. My salad had no dressing but they brought some over for me so I ate my salad. The risotto (which was oddly described as being in a broth) was not done. The rice was more than firm. I ate two bites to make sure. Also, it had no taste. I know it was described as either being covered with cheese or including cheese because someone else at my table who does not eat cheese changed her order after that. I only point that out because if it had cheese in it somewhere, it was well hidden. So for my $14, I got a small salad. I did not want to make a fuss because I was out with a bunch of friends.

It makes me sad to make a negative post about a shop I had considered one of my favorite places to browse and shop in Central Ohio. But I will not set foot in this establishment again. My daughter, my 2 yr. old grandson and I went in for what I wanted to be a lovely experience and left disappointed and in tears. My grandson was never put down - held the whole time by one of us with his head on our shoulder. The very, very negative eye rolls, stares, and the way we were watched by the owners and a few of the employees were awful. I have never been treated over friendly here, probably not a big enough spender, but this was over the top. So rude and unwelcome. I will say some of the gals that work here are very nice, but they cannot make up for owners that don't want you there. Sad.

I attended an event that I paid $50 to attend and was promised a free gift but they never gave one out. They also didn't deliver the content they promised. They are a pretty shop but the service is not good.

Bought 3 plants fromThis place have spend thousands over time in this shop and they don't have a warranty on any plants despite how expensive which is unlike any other garden center. They are unapologetic and rude. DO NOT RECOMMEND this place.

Absolutely lovely, the staff, the landscape, and the gift shop: perfect outing for garden lovers.

Let me start by saying the merchandise in this store is beautiful, unique and well selected. I always enjoy looking at the items and my purchases (including a very expensive custom made wreath from the floral department.). I would be happy to continue to support this local business but I cannot do so anymore given how absolutely rude, unpleasant, and unhelpful the staff act. And, unfortunately, it is not an isolated incident. One time, I tried to purchase a $50 candle and when I picked up the tester and asked for one that had not been opened, they said they were not willing to look for one that had been unopened - "oh we would have to go to the back.". Most recently I went to purchase some Christmas things and the sales person forgot to ring out a pillow I selected for purchase that she had already bagged. I asked if my order included the pillow and she said she forgot. She then asked if I still wanted it even though I had indicated I wished to purchase the product! No apology, and no "I will absolutely ring you out." I was so surprised by the exchange I simply said I was not interested. I asked to purchase some sleigh bells that were marked with a price tag and if I could please remove them from the display to purchase. Again - these were marked with a price tag for sale. The sales person said they could sell them to me and I could pay for them, but not take them out of the display until they removed the display. I certainly understand leaving the display intact, but the general attitude, tone, and lack of assistance when I asked to purchase $60 sleigh bells was disappointing - no offer of "you can pick them up on X date" or anything - basically saying I could pay for them but not leave the store with them. It is as though the sales associates are inconvenienced at having to ring out customers or assist customers. I truly get the sense they do not care if they sell anything in their (very expensive) store with the way they interact with customers. Perhaps they do the bulk of their business in other avenues (landscape, home styling) but for such a visually lovely store the customer service is incredibly incongruous with the inside. In a store this nice, I would expect a much better level of customer service. I have had at least two experiences when I have shopped there where the sales associates were at a minimum unfriendly and unhelpful, and at a maximum rude, (and apparently disinclined to sell products?!) and I have spent money in this store. I will not be shopping there anymore, despite the fact that the merchandise is lovely and the store is well styled and displayed.

Always healthy plants...and great specimens. Their gift shop sells wonder table scape items. This is my special treat stop on the spring planting season.

A great place for out of the ordinary in plants and gift ideas.I have been more than satisfied with my experiences with Proper Garden.I especially appreciate the personal service that I have received from Chrisand Becky. I highly recommend them and certainly plan to use them in the future.

Half of the plants were dead or dying and there were no discounts. Many were overwatered or rotting. The customer service was also very lacking. The owner was very unfriendly.