Yarn Outlet

Love this store. I try to visit every time I'm in Colorado Springs. Susie knows her product and inventory and is always helpful. The prices are great and I always end up shipping a stash box home. This visit Susie offered suggestions on a sweater that I came up short of yarn on. Can't wait to pick up the sweater and get it finished. Thank you.

PERMANENTLY CLOSED. It is unfortunate that there is no way for reviewers to mark a business permanently closed so that other users won't be sent on a wild goose chase.

My mother and a friend of ours stopped in to purchase some yarn for projects they are planning to make back on November 30, 2021. My mom had her service dog with her, Zena is a small Yorkie, and mom had her in her arms when they walked in. The owner of the shop saw Zena and rudely told my mom that she said," That dog can't be in the store you need to leave" My mom mom's friend informed the owner that she is a service dog. Then the lady yelled "mama what service does she do?" My mom light hardily said she keeps me from going crazy to calm the owner down. Then the owner yelled again" Mama I don't care what your problem is I what to know what she does as a service". My mom tried to explain to her that she was a PTSD and anxiety service dog and the owner yelled yet again" Mama I don't care what your problem is I want to know what she does"My mom offered to go get her ID card showing that she was a trained service dog, and the owner told my mom no she took classes and knew her rights, My mom went out to the car and retrieved Zena's ID card to show her that she was a trained service dog, the owner yelled at her yet again that she didn't care that my mom could come into the store, but that dog couldn't. My mom then left the store and went back to the car where she had a sever anxiety attack from the shop owner yelling at her in front of other customers and not letting my mom show her that Zena had a right to be with her.My mom's friend finished her shopping and the owner told her that "your friend needs to go back to who trained her dog and her Dr because psychiatric dogs are not REAL service dogs"Zena is a well-trained service dog; she does not bark or show any aggression towards anyone and is small and easy to carry around when need be. She has even recognized when a special needs young lady was having difficulty in another shop my mom frequents and got my mom's attention so that she went over and talked with the young lady. While talking with her and explain what Zena dose the young lady told my mom I take medicine for my anxiety. Mom allowed Zena to snuggle with the young lady to calm her down. When she was done the young lady old my mom thank you I will be better now.Zena was also wearing her vest, had a leash that stated she is a service dog and her ID tag.

My daughter and I went in to find some yarn for a shawl my daughter was making me. The store had a wonderful selection and everyone was very helpful in helping us find the right yarn for the project. I will definitely go back and support small business!

First time in this store. I spent 45 minutes picking out 16 skeins for my project. When it was time to check out and wind 5 of the skeins, the owner came in and said they were going to have a meeting. I had already given my CC to the salesperson and then was told that I would have to come back for the yarn as it would have to be wound and it takes 30 minutes. I was the only customer in the shop. Due to the lack of consideration of my time and the customer taking priority, I did not purchase the yarn and would never recommend this store to anyone.

I an avid knitter, and have been to most of the yarn shops up and down the Front Range of Colorado. I knit all types of projects, from hats, to stocks, to sweaters, to shawls. This is one of my favorite local yarn shops. I've always found a great selection with helpful staff, and at reasonable prices. It's definitely one of my favorite shops in the area.If I'm buying something I think I may want to return, I always ask, as some yarns can't be returned as they are close-outs. Sometimes I'll just buy one skein of something, and go home and do some sample knitting with it; then if I like it I'll go back and buy more.I've read some of the reviews that talk about rude staff, and I've never experienced anything like that, and I'm usually there about once a month.

They have a decent selection, but far from "outlet" prices. The owner is helpful, but quite unpleasant. I've never heard anyone have a good experience shopping here, and I come from a crafty family.After hearing how poorly my mom was treated by the rude owner, even after spending $70+ dollars, they've lost my business. It's the owner who's the problem.I feel a 2 Star Rating is generous of me, but fair.

Quality, Wait Time, Environment, Customer Service "Did not have 100% silk yarn, which is how the pattern was originally knitted. The owner immediately suggested that I could go to another yarn shop near by that would have the silk. But I like this shop so much I asked if she could make some suggestions. There were many other size 3 yarns suggested that would drape the same as the silk would have so I purchased 5 different skeins. Wish the receipt had designated which brand was which price. Probably returning some skeins my daughter didn't care for; but there were enough of all the various types that I was able to put a hold on all of them till she had a chance to decide." I will receive a store credit for the yarn I will return and because i go in often that is fine with me. Thanks for being there for me and all my questions. I have never had a bad experience. You purchased 5 items on November 3 2016 for $64.41. Receipt #arqg

I would not recommend this shop. They have nice yarn, but the customer service is lacking. She disciplined me on touching the yarn incorrectly like I was a child. The next customer that came in she told to take off her coat. When the customer said that she had her valuables, etc in her coat pockets, she argued with the customer and the customer walked out. I did buy yarn, but thought later that I should have just walked out too. The owner (I'm assuming), also did not have on a face mask, she had a sign around her neck that said 'medically exempt'. Not sure how I feel about that.

Beautiful yarn but the owner is extremely rude. I quietly FaceTimed my sister to show her some of the yarn they had on sale so she could buy it for a Christmas present. The volume was hardly on and we had literally just stepped foot in the store before the owner was like "You need to get off that phone because I'm talking to a customer!" To which I apologized saying I was trying to show my sister some yarn on FaceTime and she said "absolutely not, you need to take that phone off speaker NOW!" We were the only two customers in the entire store. I left without buying anything. It's not a shock she's going out of business with the way she treats her customers...