US Post Office

This location has a passport office that is open from 10 to 3. If I wanted to wait for an appointment it would've taken 10 days before they had one available so I decided to risk it and walk in. Knowing how post offices can kind of suck, and lines are similar to the DMV, I arrived promptly at two minutes until 10. The first two appointments were already in line waiting. Promptly at 10, the first appointment was called to the counter and didn't have his paperwork filled out in black ink and he needed to go to the side to fix this. Instead of starting with the second appointment, she wanted to give the guy a chance to fill his stuff out. Since I was a walk in, I walked up to the counter just to verify that 1) they took walk ins, and 2) I had all my information filled out correctly. Everything was in order so she went ahead and slipped me in, rather than waiting until the appointments were completed, since she thought she could do it pretty quickly. Now, remember, this is a government agency. She didn't have to make the effort to try to slip me in, but she did. I was in and out in five minutes. She took her job very seriously, but was very efficient and I was a happy camper, on my way to do anything other than waiting in line at the post office on this day.

Went two days in a row to try to get a passport as a walk in as their website is down to schedule. First time after waiting 20 minutes the worker came out cut off the line right infront me saying he was only going to do these people for the rest of the day. I went to the counter and asked if I could get help scheduling an appointment as it kept giving me errors online, the lady was very rude and wasn't helpful just insisted I had to use the website or the kiosk (which was the same thing with the same error) I tried to explain that I have been trying for a week now in hopes that the error would be fixed, she didn't care she just kept cutting me off directing me to the kiosk. Okay whatever, go the next day during their walk in hours which is 3-4pm lol. We got there at 1:50 just incase to find 10 people infront of us. The worker came and said she was only going to be able to get about 10 people, we decided to take the risk and wait. After 40 minutes the line hadn't moved AT ALL. The lady went to lunch, came back, and instead of helping the passport line she was helping the front registers which already had three other employees checking customers out. She was just doing other tasks and putting off doing any of the passport walk ins. We waited about another 10 minutes to see if she would come back and start working on passport but she didn't; we left. They don't want to work, and they're rude.

The employees are very rude and unhelpful. I had an important package to ship and needed to insure it and both told me to just package it myself. I had to go to another post office because they were out of bubble wrap and I needed it to ship my package. I had to go to the front desk a couple times for help and they would not help me and they told me to just do the self-service. I ended up going to Postal Annex which is close by and they were 100 times more helpful.

My most recent visit - The one star is for lack of enforcement of COVID preventative procedures. People not wearing their masks correctly (read chin diapers or not having noses covered), not distancing in the lobby while in the main line, no distancing between those in line and those using the kiosks. Witnessed an employee not properly wearing their mask as well. The front is never fully staffed, either.

They are not very organized. We had to put in four requests for our mail to be put on hold for it to happen, and then they didn't bring our mail from the box back while we asked. The friendliness for staff varies quite a bit.

I am so disappointed by this Post Office. I go to the location late at night to be able to avoid as much exposure as I can due to health concerns .Lately it has been terrible - the bins are full and you can't mail anything because the doors won't open. Also there are 3 Kiosks and none of them were working. Wasted trip and a very important piece of mail is delayed.Not what I am used to for the Post Office

I have been there three times with packages. There is always a line but it moves fast. When they need another person they yell for the supervisor who chips in. Could they use more people? Yes, but it has been a positive experience.

Another in a series of bad experiences with this location. Have been forced to deal with these people for mail after the Black Forest Fire and renewing passports.Every experience I have had at this location has been sub par. If you are a monopoly, you don't have to care about customer service and it shows (remember the Bell System?). So now they have a Walmart-like greeter that is supposed to make your transaction faster. HA. This person apparently was new so his supervisor came out a couple of times while I was waiting to apologize to the people in line that they had to wait. Perhaps don't put the newest person in the position if you truly want to improve service.I was attempting to pick up a package for my daughter that required a signature. Though I had the door tag and a picture ID the first clerk couldn't help me and needed to talk to her supervisor. Supervisor comes to the counter and quizzes me about why I'm trying to pick up a package not addressed to me. Says she needs to talk to HER manager about it. Finally comes back and tells me "I don't know you, you could be trying to steal this mail". I asked if she could attempt redelivery and she told me to sign the form and put it in my mailbox. All of this bureaucratic BS for a package that ANYBODY at the address could have signed for (had someone been present), without an ID. This kind of crap explains why they are on track to lose $7B this year. If your only function is to deliver mail and packages and you are too incompetent to do that, then why do you exist? I'll watch them circle the drain into their inevitable bankruptcy when the private sector will take this over and do it better and cheaper.

return packages smart post put in drop box at same time-1 item processed one package not processed (lost). They do not answer phone.

Melissa was very helpful, gave good service, smiled the whole time she was attending us, was understanding, patient and quick for our passport renewals as walk ins.