The Lodge At Cathedral Pines

Very unprofessional business. We had our wedding in October 2020 and was misinformed and lied to about multiple things. First we were told that the deposit for $500 would not even be charged until after the event and only if there was damage done but that was a lie, we had to pay before the event through the city website/ 3rd party and were not told that until the last minute. Also we were told that as long as there was no snow, that they would turn on the water stream under the bridge and there was no snow but they were lazy and didn't want to turn it on. We were also told that someone from the Lodge would be there to with knowledge of how to assist setting up the 2 TVS to play music videos via youtube but the lady had no idea how to work anything and we only got to use 1 TV and we had to figure out how to broadcast it. Not to mention that our time slot was from 12am-12pm and they were over an hour late!!! Ummmm, you guys knew what day our event was months in advance, we paid thousands of dollars for our time and you were over an hour late?!? Which means we had to rush everything and didn't get to set up in the amount of time promised as if getting married isn't stressful enough, you guys just added unnecessary stress. Also, the lady from the Lodge there took pictures and said it was going to be put online without asking any type of permission to do so. Do not do business with these people, if so just be aware that they lie and might be late. We eventually got our deposit back after constantly calling for weeks, and didn't get it until the end of Dec.

Me and my fiancé were excited to have our wedding at the lodge, but had to cancel due to an unexpected move. We were told that we would receive a check providing a refund in the mail almost three weeks ago. I followed up two weeks ago to check the status and was told that the accountant was out on vacation and would be back in the following week. I continued to wait and decided to contact their coordinator a third time after we still didn't receive the refund check. The coordinator told me she hadn't heard back from the accountant and provided me the office number to contact her myself. When I contacted her office, I was told that checks are only cut once per month and have to be signed by their board members and that they wouldn't have my check ready until the following Tuesday. So it was disappointing, but I at least had a timeframe to receive my refund. I then received a call today, the day before I was supposed to pick up the check, from a staff member telling me that someone made a mistake and that the board meeting is actually next week instead of this week. I asked if there was anything that could be done so that I could get the refund check as promised and no one could help me at all. They said they couldn't have board members sign off on the check until the following week even though they were aware of all of the time that we had been waiting to receive the refund. I would suggest coming up with a better system for refunds for clients because this has been an incredibly frustrating ordeal and a manager should have contacted me to get this straightened out.

Beautiful location and grounds. I went here for a wedding and I really had a nice time - mostly because of how cozy this place was.

Poor customer serviceThis is not a good place to do business with!Not refunding during pandemic!When they originally told my sister they would be sending out refund checks. She called when she never received hers a month later (also they refused to call her back and chose the cowards way of emailing a predetermined message) heand they told her they won't be refunding because she did not cancel on the 3 month window. Yet they claim to be "caring and understanding" during this difficult time. They are still operating as if only they matter. They won't let her reschedule for this year without paying more because they only care about money! This place lied and has the worst customer service

Not a good place to have a wedding. This is in the middle of a residential community and is not appropriate for large parties. Do yourself a favor and do not use this facility.

My husband and I got married here in September 2010. Nothing else in Colorado Springs fit the bill for what we wanted in a wedding venue. The lodge is gorgeous, well maintained and perfect for intimate weddings or parties. We had around 52 people and it was just perfect. Even with a buffet, which eventually was cleared out, there was enough room for a small dance floor if we pushed the tables to the edges of the room later on. Due to perfect weather we were able to use the patio for our wedding ceremony and the views of the pines, the small lake, the small waterfalls and the bridge were everything we hoped for. This is a DIY place though in terms of set-up, food, music. We brought in an iPod to play on the sound system that is already in the lodge. We brought in linens, glasses, and everything to go with the buffet for the dinner. The location has a very nice sized kitchen for prep-work and several large fridges to store apps, fruit, chocolate, drinks, etc. The bathrooms are also very nice and very clean. When we got married they did provide chairs for the ceremony that were then ushered in and placed with the tables that they provide...since they're white plastic (but sturdy) tables I highly recommend linens. Unfortunately I was not able to get ready at the venue and had to get ready at a hotel in Monument but I know there were talks of making a bridal room but it never came to be before my wedding...would be very handy for the bridal party! Also, the wooden beams of the ceiling are beautiful and the fireplace is a great focal point...gorgeous!I checked online and the manager/event coordinator has changed since my husband and I got married there. This is a good thing. The woman who was there back in the fall of 2010 was the worst. She was rude. She was short with people. She never once asked me if I needed any help with the evening, even though she was there to do that, and she was kinda pushy. If it wasn't for the fact that this was the only location we fell in love with to get married at, besides super pricey places up in the mountains, I would have ran for the hills. This same woman also didn't listen when I told her about our music timing for the ceremony and messed it up right before I walked down the aisle---I had no music when I walked down the aisle. We weren't able to rehearse because she wasn't all that flexible since she scheduled a party the night before--when we were supposed to rehearse so that was a big part of the issue. If she were still employed with the business I would give the place three stars, but since she's not, five it is!You won't regret the location and your guests will love the atmosphere!