The Cliff House at Pikes Peak

We stayed at The Cliff House and had an amazing time! The staff was remarkable and the stay at The Cliff House was top notch. Clean rooms, amazing food and a great location. The Red Mountain bar and grill attached is awesome as well. David one of the bartenders was fantastic , great customer service. Bradford was awesome as well, both took the time to make sure our stay was great . Chris helped with picking out an amazing bottle of Italian wine! . As awesome as the hotel itself is the staff is what made our stay even better . I highly recommend staying here and we will definitely be back !

*The Great*Beautiful property with elegant, Victorian inspired decor. Each room is uniquely designed so each stay is different from the last! Located within walking distance of Manitou Springs' charming shops, eateries, miles of trails, caves, caverns, history, and multiple unique mineral springs - bring an empty water bottle! We stayed in 2 rooms during our stay - the first was the E.E. Nichols Premier Celebrity Suite. The second was the F.W. Woolworth Celebrity Suite. LOVE their turndown service, complete with chocolates, their Cliff House newsletter with a bit of history and weather, and a bedside welcome mat. Both rooms were beautifully decorated and each had their own very unique charm! Very spacious. Both rooms had illuminated and heated toilet seats. Unfortunately we ran into a lot of features that didn't work (which were significant factors of why we booked the suites vs standard rooms). Which leads us to ...*The Not So Great*Our Premier Celebrity Suite boasted a gas fireplace which, as you may have guessed from the leading paragraph, was not functioning. When I informed the front desk about it, she stated to me that they received regular complaints of it not working prior to our check-in which was disappointing that we weren't informed of this ahead of time. This was not the only thing that was not functional. The steam shower only operated as a normal shower - the steam jets never turned on even after we let it run and warm up for much longer than instructed. The second room was a bit dirty - hair/ debris on the bedding and in the bathroom/ tub. Their buffet breakfast is not great :( The dining room is absolutely lovely but the food is inedible. One of the main servings is an egg casserole that is most definitely made with powdered egg substitute as it is very spongy and has a quite offensive taste and texture. I overheard several other guests complaining and pushing their plates aside, which I had done as well after a single bite. Disappointing for a $500/ night hotel. We were expecting something more on par with The Broadmoor's buffet breakfast but what we experienced was what you would get from your run-of-the-mill, low-budget hotel. We didn't eat dinner here as we made reservations elsewhere in Manitou Springs but we did go for drinks at The Red Mountain Bar & Grill. Service was almost nonexistent - slow and unfriendly would be a huge understatement. Lastly, and most importantly, was our experience at checkout. Multiple times during our stay we let the front desk know that we had been given a gift card for part of our stay. Repeatedly we were told, by multiple staff members during check-in and on the second day after we received our first night itinerary, that they could not accept the gift card up front and we needed to present it after checkout. When we returned to the front desk after check out, we were then told that it was too late to accept the gift card and we should have given it to them beforehand ... ugh. They ended up taking our gift card and said a member of management, who was not present, would have to look into it. In the meantime, we paid in full for our stay. I heard nothing in the days and weeks following and called numerous times just to be told by staff they couldn't help me and they or I could leave a message for the manager. Which I did several times before eventually receiving an email with a receipt for a credit card adjustment stating "Guest has decided to pay with $300 GC after their check out." which was a bit upsetting because we in fact did NOT choose to pay with it after checkout, we were instructed multiple times to do so and staff refused to run it up front. And adding insult to injury, I never received the refund on my credit card for the gift card adjustment, a gift card they now had possession of. The issue was never resolved and I ended up having to call my credit card company and disputing the charges, something I have never had to do before. I really want to love this hotel with its unique, turn of the century charm. It is so absolutely beautiful. But our experiences here have been so unfortunate, that I don't think we could justify the cost of the rooms @ $500/ night to give it another chance. For a similar price, we'd soon stay at The Broadmoor for a better experience and value :( Bummer! This hotel has such huge potential!!!

The Cliff House has luxurious amenities, like heated toilet seats and weighted bathrobes, that add a touch of comfort one craves when spending time away from their own home. The staff was friendly and accommodating, though we did experience some difficulty with the a/c in our room. Upon our arrival, the temperature was almost up to 80°. Thankfully the front desk sent a maintenance man, and within ten minutes he had the space cooling back down to a breathable level. Breakfast is included, and the location itself is close to restaurants, coffee shops, souvenir stores and more. Looking forward to going back!

It's the little things that are important: Holes under the wall mounted TV, loose light bulb connectors and lamp stems, bathroom fixtures not working properly, and overall decorative installations not in proper working order have an impact; a surprise to the front desk.Our room had an inoperable fireplace and shower steamer. The items above were not in working order. In our case, in lieu of the fireplace - compensated for with a space heater - and steam shower, we were offered the breakfast buffet. The desk deserves a kudo here.I am not a 'freebees fan' to replace the real thing, but we had no choice with a pre-reserved check-in. The 'hot' buffet consisted primarily of scrambled eggs and sausages in a chaffing dish.The hotel promotes itself as historically significant but not in the same state as it was back in time.

My boyfriend and I just came home from a wonderful weekend in Manitou thanks to his mom. She normally stays at The Broadmoor but was looking for a place downtown for all of us. As a 30-year AAA member I take their travel and hotel recs seriously. This is a 4-Diamond hotel on the National Historic Registry that, for the most part, lived up to the hype. We had a few gripes, some which come with three territory of an old building from the late 1800's, but we really felt like home there. Perfect location for walking everywhere on the main drag which is Manitou Ave. Gift shop and arcade across the street and a cute park and pavilion that hosted the Manipalooza event this weekend with awesome food trucks and silent disco. Don't forget to get tickets in advance for the Cog Railway to Pikes Peak if you come here and haven't been. 'Tis amazing. Thank you, Cliff House!!

For my birthday my husband graciously treated me to a night at this historic hotel in Manitou Springs. It was built I believe around 1873, and was once a stagecoach stop. Several celebrities from years past have stayed there, including President Teddy Roosevelt, Thomas Edison, Clark Gable and showman, P.T. Barnum, to name few. Styled in Victorian style, we stayed in the P.T. Barnum suite. The room was very nice, only one snafu. My husband had arranged for champagne and a rose and chocolate covered strawberries and candies to be in the room. They were there, but so were 3 men working on the air conditioning. They were in our room for almost an hour, trying to fix whatever problem was going on. Not exactly romantic and that was kind of a bummer. I'm kinda shocked they actually let us into the room while repairs were going on, but whatever. Finally, the workman left and it was a nice stay from that point on. We had breakfast in the dining room the following morning. My husband opted for the breakfast buffet, and I ordered the Croque Monsiuer sandwich with a side of home fries. Mimosas were delicious. Despite the rocky start, we had a nice visit and I would return.

Went in December. So absolutely perfect. Bartender was awesome, food just as awesome. Loved every second of the stay

Really beautiful building! Valet and front desk people were friendly and helpful. It seems there was a plumbing issue though because for the time that we stayed, there was an awful smell of sewage in the hallways and room. There was also multiple trays/plates of half eaten food in the hallways (room service plates) that were there when we checked in and still hadnt been cleaned up by the time we checked out the next day. Overall not impressed for the price that we paid!

It was great. Victorian Hotel and excellent restaurant. Better than the Broadmore. Excellent dessert. It is pricey but great service. The hotel room was comfortable and I'd stay again. You do have to use their valet as parking is difficult and pay. Buy it was a nice service.

We stayed here two nights. We couldn't get a room at the Broadmoor and thought this was the next best thing. We thought wrong. Not even close. The place is old and hasn't been renovated recently. The window unit air conditioner was held in by duct tape. The shower floor moved because the flooring underneath was not stable. The tub was dingy and uninviting. Breakfast was certainly not 4 star. Very little selection and service was non-existent. Would not recommend and would never stay here again.