Social Security

I have tried to get in touch with my claims rep at the social security office in Colorado Springs for a couple of months. I have called and left several messages on her phone explaining my situation and I needed to speak with her urgently because this matter was time sensitive. I never got a phone call back!! In my last msg I even begged her to please call me back and nothing!!! It's sad that this person is a PAID employee who doesn't care about people!! She could have asked someone else to call me back if she didn't have time, at least something!!!

I'm giving this place 5 stars because of how hard the employees work from the security to the desk employees. This location is VERY busy and I feel that these employees do not get a break! Is the system for calling people disorganized and confusing?! Absolutely!!! I wish that there was an explanation for the letters and codes so that you, as the client, could get some understanding as to how the system works. I think this would decrease the amount of people going up to ask about how many people are in front of them. I know that has to be so frustrating for employees.I have to give a huge kudos to the security guys who found knives on people trying to enter the building and even a large bag of marijuana on another man who argued that "weed is legal"....security were SUPER patient explaining it is a federal building and the marijuana could not be brought into the building. I also feel that the employees would greatly appreciate a deep deep cleaning of the place because it just feels dirty and I feel bad for the employees having to work in that environment. The actual process once you get called back....takes less than minutes. It is so quick and painless. So if I had to breakdown the ratings:Customer Service and hardworking employees: 10 stars plus!Cleanliness outside and inside building: 2Organization of the system: 2

First time at this social security office and it went smoothly! I would make sure to set up an appointment before going and making sure to fill out all applications online before hand. I was in and out of the office less than 5 minutes!

The location of the office is in not the best part of town to say the least. I came here just to do my name change after I got married. I would suggest coming in the morning because it can get quite busy. They open at 9 AM and I think people start lining up around 815. I didn't want to wait outside given the location so I came around 930. there was probably about 20 people ahead of me. Upon entering the first of the doors, you must go through security. The security staff was extremely friendly and pleasant. Overall, I did feel safe with them there. There were several police officers in the parking lot. I had to go to the kiosk, fill out some information, and then it printed a ticket with a number. Ive heard for simple things like name change, the wait time is less. I waited for approximately two hours before being called to a window. the lady who helped me was extremely nice, and had a very good attitude. The reason they do not receive a 5/5 is because the people waiting at the office are extremely sketchy. Some people were sleeping on the floor. Some where homeless. There was a lady constantly breathing into a breathalyzer next to me and talking about her court dates. I do feel like it's kind of crazy you have to come to the Social Security office in order to get your name changed after marriage. This was my first time at a SS office. Overall, I would never come back here again.

Had the unfortunate experience of dealing with Cynthia Kinsel via a telephone conference in March 2023. "Cindi" was 20 minutes past the scheduled conference time, which was a bit frustrating but easily could be overlooked. However, she immediately had a callous and negative attitude towards me and my mother. It was clear she had no intention of hearing from either one of us and had already made up her mind on how she was going to proceed. We were discussing an overpayment of SSDI benefits paid to my mentally disabled brother. His benefits had been revoked and since social security was behind on sending out correspondence regarding overpayments, we were unaware of the existence of said overpayment until 2 years after (and SSDI payments were continuing to be paid...wtf. We even received a notice in January of 2023 showing the monthly benefit amount for my brother which also stated that form could be used as proof of benefits to secure other services such as food stamps etc....yet according to SSA he wasn't eligible for SSDI benefits since 2020!) I attempted to explain to Ms.Kinsel about the overpayment and specifically that my brother has schizoaffective disorder. He is legally liable for himself and we have zero means of verifying his employment statuses (he lives independently and has his own bank accounts separate from the one my mother is a representative payee on for his SSDI payments. She can't see any other financial info for him or know whether or not he is working/how much he is making etc.) Ms.Kinsel was extremely rude and condescending and told us that since my brother worked (without our knowledge) and made too much $, the debt owed to SSA is valid and that SSA will pursue my mother's income to resolve it (a debt of $35,000...) I told her that my mother couldn't have had knowledge of the wages my brother earned since she doesn't have any legal authority over him. She said that my brother should have known to not try to work (he worked sporadically at temp agencies but his illness prevents him from being able to have consistent employment.) I told her that people with schizophrenia/schizoaffective disorder typically feel they don't have an illness and therefore may struggle to understand the importance of not going over the income allowance for SSDI benefits. Cynthia refused to listen to anything I said. I told her that perhaps my mother and I needed to do an administrative hearing with a judge then since she had not told us any options for proceeding. She immediately said she would write up her paperwork and "push it off to someone else and get it off my desk. No problem for me." I told her that I would like to hear our options and she was beyond rude and volatile. She had absolutely zero empathy, never let us explain the situation fully, and had already decided her actions prior to even speaking with us. I managed to get a recording of a portion of our conversation and everyone who has heard it have been shocked at her lack of professionalism and her refusal to listen or offer any genuine option to help us. She should not be in a role that requires her to interact with at risk/marginalized/vulnerable people, like many who receive SSDI benefits. She was predatory, retaliatory, and hostile. My brother is still without SSDI benefits (our expedited request for benefit reinstatement has been pending for months meanwhile my mother and I are paying all his living expenses including for his medical care which has involved a forced hospitalization due to severe psychosis.) This kind of situation should be handled on a case by case basis by someone who can listen to the specific facts of the case for that specific person. Cynthia Kinsel should not be in her role and should be ashamed of herself. My mother (a military veteran and retiree) and I (a cancer survivor with numerous medical issues and disabilities) are now looking at having to pay $35,000+ while struggling to pay for my brother's living expenses and medical care. This is despicable and devastating for all of us, especially my disabled brother who is the one who suffers the most from Cynthia's refusal to even consider his specific situation or offer viable solutions. Cynthia Kinsel should be reprimanded and removed from her current position and the SSA should be ashamed of how they have handled (and continue to handle) this case.

This is the only SSC OFFICE in all of Colorado Springs.... The other reviews are spot on, 1. Make sure you have a mask because they require one. The security here is extremely over board. There are 3 security guards that work this building and they treat you like you are a criminal and are extremely rude!!!!! When you finally get in you have to use a kiosk to sign, when they finally call your number to the desk the agent than says I'm only checking you in Sir,than what is the purpose of the kiosk??? After 2 check-ins I wait another two hours. So sad this is the only portion in all of Colorado Springs.

They lost my husbands passport. They claimed they never received the passport but they received the application. Now, the application and the passport was mailed TOGETHER. Mhmm how odd. So you mean to tell me the passport just got up and left?? Bruh! These workers are TRASH.

Just from a person coming from California, the staff and security guards were fairly nice. I believe that they try their best to make sure the lines, even though they are indeed long, are moved along quickly to make sure everyone is checked for weed, guns, and knives. Also, FYI:- You can make an appointment ahead of time, depending on your visit. - To get a number, check in the small area where the two kiosks are at. The security guards will let you know. - To get a new or replacement Social Security Card, make sure you fill out an application first, which is located on the far corner, before you are called to your window. - Bring your own pen! They don't provide any pens. There was one, but it went missing, and it was a wait just to fill out an application with that one pen. - You can print an application online and fill it ahead of time. - Be prepared to wait 2 hours.. bring a book or charge your phone. - If you want to change your last name on a social security card, bring your marriage license and a driver's license. - It takes a long time because they are very under-staffed, but the employees there are friendly.

I would give this place 0 stars if possible. It's "appointment" only and they don't say that on their website or put a sign anywhere that says that. You have to sit and wait 45 minutes for someone to come over the intercom to say that if you don't have an appointment you won't be seen. I should have looked at the reviews beforehand.

As long as you are prepared for a 2-3 hour wait, it's fine. I knew this ahead of time and brought a book. The staff at this SSA location, although I wouldn't call them friendly, were pleasant enough. Once I got to the window, my task (a name change) was completed very efficiently and quickly. Some reviews commented negatively on the location, the cleanliness and/or, by appearances, homeless people sleeping on the floor. I experienced none of these.