Shangri-La

This was one of the most disappointing meals I've ever had. It's too bad because the service was fantastic, the restaurant ambience is great and it's clean, but honestly, you go in for food right, so when the food's bad, you're disappointed.We tried three different dishes and they were either over seasoned, underseasoned, or the meat was completely dry.

I placed an online order due to the reviews I read on Yelp. I must say the food is good. I loved the steamed veggies but there were not enough mushrooms. The chicken wings were crispy just like I requested. The crab rangoons were ok at best. They were lacking filling so it was ok. The egg rolls were ok. I'm use to spring tools being this small. For the price that was charged for each item I was disappointed with the egg rolls and rangoons!!!!Placing an order online was quick and easy. They got my order just right with no issues on that part.

Excellent service! Very clean and quaint white linen tableware. Staff was very welcoming and fun. Lighting was not dark but intimate as was the seating tables and booths! Very authentic atmosphere. Pleasantly surprised to find a place of this caliber in a strick mall. Several food selections and at generous portions.Although it could be a "family restaurant", I would say it's more well suited for the " mature" part of the family ( no kids running wild or talking loud)Luv this casual yet elegant vibe! Very comfortable!Compliments to the Chef and entire staff!!P.S. the restrooms were very clean alsoHope to revisit this place again Very soon!!5 star restaurant for sure!!!

Lunch on Friday with friends. All dishes were fresh, hot and very good. Served with rise, great soup and spring roll. Be sure to ask to be added to rewards program, simple no cards, apps or email flood. Parking a bit of a hassle due to busy DMV office nearby. Service is good.

This is the best Chinese restaurant in town! Their food is the best, in my opinion. I especially recommend the Cashew Chicken and Garlic Chicken?

Was really looking forward to trying as friends had recommended to me years ago and after the recent win as Best of Colorado Springs was very excited.When you enter a restaurant and the temperature is warm on a warm day that should have been my first clue.The restaurant is nice in appearance. It was a bit weird that the owner and staff had a pile of snow peas on the table and were cleaning them.We decided to try the luncheon specials and ordered two beers. The beers were definitely on the warm side so not sure if the bar fridge is working or they just restocked it.We tried the sesame chicken and lemon chicken. The sesame chicken was crisp on the outside but the dark meat chicken had some fat and the batter was not entirely cooked through so it was yellow and gummy.The lemon chicken was white meat pounded flat covered in panko and deep fried. Not any flavor even with the lemon sauce so we asked for some hot sauce to make it taste better. The chicken itself was dry and there was zero moisture.The wonton soup was not my wife's favorite either and she didn't finish her egg roll either which is a first. The one positive would be the staff who was friendly and pleasant.We also were seated next to a gentleman who seemed to be having a similar experience and he sent his dish back.The owner was pretty even keeled offering a new plate of his order and throwing in dessert. Next time when I walk in, as my wife pointed out, we should have turned around and walked out!Definitely won't be eating Chinese out for a long while...

Improving taste of the food . , New owners (not Chinese) can't emulate the dish's of the former owners

Typical Chinese food. Was pretty good and fresh tasting. Kinda pricy though. We got beef broccoli and sesame shrimp. The shrimp were huge!! Also note - friend rice isn't what you expect it to be. No veggies etc inside. Just pretty plain. Close to home so will probably be our new go to for when the craving hits.

A little training in customer service would go a long way here: We ordered delivery; the egg rolls were not delivered. When we called, we were told that they were "...really busy" & sending them would take "...like two hours". We asked for a refund & were told they would get a manager to do so. There was no acknowledgement of sending out an incomplete order nor an apology for the inconvenience - just, "...we are really busy, so..." We were left with a feeling of general dissatisfaction - based solely on that three minute phone call. It may be of value to take time to train employees on how to handle situations to ensure that your customer base feels taken care of, especially when charged for a menu item that was not received. This was a Shangri-la issue, yet, Shangri-La took no responsibility for it. Who wants to deal with that on a Saturday night?

If I could give zero stars I would I received nothing but slimy onion and chicken that was completely inedible! I wanted chow mein and fried rice this is horrendous! Thank you Uber eats for giving a refund. Barf!!!