Plato's Closet

Updating my review based on a recent visit last week. I came here on a whim just to see if I could find some jeans since fall is around the corner.On my second visit, I realized many things about Plato's that I overlooked on my first visit.First off Plato's is good if you wanna shop around and if you are desperate to get some quick cash and don't care about how much you will get for your clothes.They sell a lot of visibly worn out clothes but there are moments that you will find some amazing gems in pretty good to excellent condition. But the only thing is that you'll have to spend some time really digging through racks that don't always have the right size jeans on them as the labels indicate-- no biggie, it happens. Also looks like there was better quality clothing this time around and some of the prices have improved-- considering that prices for new clothes at the mall have gone up dramatically in the last 6 months.I think I might've been here for 1 hour looking through all the jean racks and tried on about 20 pairs of jeans. After all that I was able to walk out with 1 pair of excellent condition Madewell jeans for women at $20 with a 20% discount which was much welcomed. So from my recent experience I'm increasing the stars for Plato's Closet because things have definately improved and the customer service was pretty amazing.It's a 2 thumbs up for Plato's Closet this time around!

I went in here trying to find things for my ten year old daughter who wears jr sizes now. What a joke. We spent two hours trying to find things that weren't skanky. Then another hour trying them on as they were totally dressing room nazis. On top of that, the dressing rooms are right at the front of the store in front of the Men's section. So, she felt like she has no privacy. Yelp had given us a coupon for checking in. She said it was fake, but honored it. I had just signed up for the rewards points system and she said I would get no points because I used the 20% off coupon. I'm confused, so if I shop sales or use coupons I get no points? What's the point then (pun intended). Waste of my time and dignity.

I was told a 2 hour wait that turned into 3. I never actually saw them go through my bag and when I got it back everything was in the exact same place. Waste of time.

I used to love Plato's but after trying to sell with them this last time, it just rubbed me the wrong way. I've been shopping/selling at both Plato's locations since high school (over 10 years) and the business has certainly changed a lot. Not necessarily a bad thing, COVID, inflation, etc. but recently I sold a big box of my stuff. I always make sure my clothes are clean, folded and organized when I sell. Usually whatever they don't buy I get back neatly folded, but not recently. I watched the woman rummage through my clothes and just carelessly shove them back in the box I brought them in. I feel like she didn't even care to look through my items thoroughly nor take care of the ones she didn't pick. The reason they didn't buy my clothes was because they were wrinkly and dirty then when I described how they were handled they changed their mind saying they were way out of style? I never expect Plato's to buy all my clothes, not even half of them. But not only were my clothes returned to me in a disorderly fashion, I felt like I was judged for being "dirty". Now usually the staff is overall friendly, but now that I'm older and maybe not "with the fashion times" me and my clothes are just not welcomed (I'm in my late 20's lol). As a side note, I brought in Nike, Lululemon, Michael Kors, basically all the "in" brands. I don't care that Plato's will pass on my items, but at least treat them with a little more respect. Thanks!

I tried to redeem a coupon which I had received multiple texts and emails about and was unaware I had to bring the physical copy in as I was not told during my prior visit. The woman who was helping was incredibly rude. She did not explain anything well and was incredibly unkind. I have never had worse customer service. She was an older woman whose name I believe started with a T.

Total waste of time. First off the short haired female who was at the front was all together unkind and unfriendly. I asked her how she was doing - she did not answer. I asked her what happened to the front window. She ignored me again. Totally cold and unwelcoming. Secondly, I took in a lot of nice up to date clothing. Many of my articles were in way better condition then much of the stuff they have on the floor. The same female rifled thru my stuff and did not take any of it. Maybe it was because the store was close to closing time and she did want to do her job. Plato's please stop wasting people's time. I had good legitimate clothing. Get some employees who are friendly and do their job. You have lost a customer! and you will lose more.

My daughter and I have enjoyed going to Platos Closet. We recently went there and saw they had so much on clearance. Grabbed a few clearance items, then regular priced items, too. Got to the dressing rooms and told we can't try on clearance items. Out of all the clothes we had, we each maybe had 2 clearance. They said because of how busy they get. Like I said, we were the only ones. She told me I could return them if they didn't fit. Thank God I made sure because that wasn't correct. I asked if I could try on just 1 pair of clearance jeans, they refused. So I'm supposed to buy jeans and have no idea if they fit AND I can't return because they're clearance? We bought several items but we would've bought more. Never heard of such a rule except here. I'll try Uptown Cheapskate next time.

Came in with 3 Duffle bags with designer branded clothes and waiting 4 hours and they only took 11 goofy shirts that aren't even branded! total waste of time and i only got $41.26 out of all the clothes i gave them. most of the named shirts were $50 each and they totally robbed me. tf am i supposed to do with $40? trash.

do not expect to get a fair price for your clothes. they give you a pittance of what it is worth. they must do well as they then sell for a high profit. if you are thinking of donating you will be able to claim so much more and do so much better financially.

I used this business in Florida and had no problems in fact they would take your clothes and decide if they would like to buy them or not on the counter right in front of you not somewhere where you couldn't see it and then ask you to come back and Florida Tampa Bay is much more up to date with their fashion and a lot more people coming in and out in their stores...But this store here did as they always do take your close and moke you leave or go were you can't see them go through your things. All of my close are 2x except for 2 large names brand dresses one was red with flowers and sides cute out and a tag on it that dress had never been worn was $65 or $75 on the original tag well out of all my clothes that beautiful young looking dress came up missing. I remember the 2 sketchy girls that were there that day and how rude they treaded me.I know my dress was stolen. I talked to 3 different managers and one of them called the main girl that was rude to me,I could hear her in the back group saying am I in trouble guilty much. I got the run around the first time I called they said they were going to look at the video tape of the girls working with my clothes and she never called me back then I went in thereunder that manager said she couldn't see anything from the angle in which the camera was but wouldn't let me take a look to even see if that was the right bag and the last manager said oh no I'm so sorry it got erased knowing I'm looking for something stolen. But of course I got another run around she offered me 10% my next purchase.Haha like I'm going back in there after my dress was stolen and I forgot if you're over weight then they look at you with discussed and my friend decide to stay in the car the second time we had to go back actually it was the third time. And I wrote a review on thier website and Google and they took it down