Nelson Appliance Repair

I remember growing up seeing many appliance repair stores. Nowadays when something breaks it gets discarded as appliances are now relatively inexpensive. This is one of the last remaining appliance and light fixtures repair stores still in business. I had a chandelier cleaned and rewired. They did a great job.

When I was growing up my parents would take our appliances to Nelsons and or my father would get the part from them and fix it himself. I am, shall we say mature, and I bought parts from Nelsons the whole time my sons were growing up. They have never lead me wrong. Nice to know there is still a business like Nelsons around. Jonet K.

I I would first like to say that this place was recommended to me buy a few different people. They said it was a family-owned business and they did a great job and we're very honest and reliable. Great, so I took a 6 gallon humidifier to them for repair on February 25th. . I explained that it was a new humidifier and it turned on initially but then the controls didn't work and after I shut it off it wouldn't turn back on. I said I suspected it was a loose wire behind the control panel, maybe something happened in shipping. I added that I didn't want to try taking it apart myself because I was afraid I couldn't get it back together. They had unit for a week then called to say it was ready to be picked up and the charge was only $12.50. I was very happy picked it up brought it home. It worked for less than a day then shut off and wouldn't turn back on, just like it had done originally. Turns out they'd never even checked out the wiring, they just put a little square piece of Styrofoam in the bottom of the canister and since the unit worked had me come pick it up. Because I work full time, I couldn't get it back in the shop until the next week, which was March 10th. I would think that because they hadn't fixed it originally after having it for a week they would look at it fairly soon and try to fix it. Weeks went by. We had the issue with covid-19, but they were still doing repairs just offering curbside pickup and delivery no in-store customers. They had also had my unit back since way before the shutdowns. So I left a message on May 5th, when they didn't call back I called them on the 6th and was told that it was the circuit board and they were unable to fix it. He suggested I call the manufacturer. When I called I needed the serial number which of course I didn't have because I didn't have the unit and now they had limited hours. I called them this week and got them too give me the serial number. Now the manufacturer is going to send me a new top. I took an extended lunch break and picked up the humidifier today May 23rd, almost 3 months since I took the humidifier in to them initially. When I picked it up I briefly talked to the man who brought it out not expecting them to do anything else (without me asking he brought out my $12.50) I did want him to know that I had explained when I first brought it in but I thought the problem was. I didn't see the person write it down just give me a receipt. I've been in customer service for over 20 years and a good company wants to know where their weak spots are so they can prevent them in the future. This guy wasn't even willing to admit any blame. They failed me twice, first by not fixing it to begin with and then apparently it must have just been cast to the side since 2 months have gone by with no contact. He just made up excuses and then blamed covid-19 even though they had the unit way before then and they were still open. I would definitely not recommend this company, terrible customer service.

Used to be a GREAT repair shop. Now it'sFort Knox to get into. I need a vacuum and was going to see if I could get in for a pre owned? Must not be interested in business because you are supposed to call first? No doorbell or anyone that would be available to get inside with a mask. This joke of Covid shows how much businesses are interested in service. Bye Nelson, last time!

Super fast and friendly folks. Got my vacuum serviced for less than $30. No problems with it since. I'd use these guys every time from here on.

There are very few places one can take a lamp for repair. Home Lighting recommended Nelson Appliance Repair, so I took my pair of lamps to them for repair and replacement of bulbs to LED. They fixed my problem, notified me in advance that the interior LED bulbs were going to be expensive and gave me the choice of proceeding or not. The lamps were ready as agreed upon and the price was exactly what they quoted. I would recommend this establishment for appliance repairs. It appears they can fix almost any appliance.

I've done business with this company over the years and have found them to be a good source for small-appliance parts and repair. However, today I called to ask whether they carried a part for a microwave and received a curt, in my opinion rude, response. I was fine if the answer was no, but I didn't appreciate the employee cutting me off mid-sentence more than once and making it sound like asking about microwave parts was an unreasonable request ("NOBODY works on microwaves ..." "But I just want the part..." "Well if they don't work on microwaves they wouldn't carry the parts..."). Ironically, I had chosen to call a local business first rather than going online to order, but I probably will make a different choice next time.

Wow just wow! This little hole in the wall is my appliance heaven. When I walked in carrying my Bissell carpet cleaner and Dyson vacuum, I was expecting to wait a week before having clean floors again. Not only did the associate fix my carpet cleaner in under 10 minutes, he gave me a loaner vacuum while they fix mine! I am very happy with this place. They were very friendly and eager to help which isn't something you see anymore. Will be a forever customer.

They are always very rude. They make you feel like they are doing you a favor repairing your appliance and are very condescending if you ask questions. I won't go back.

We brought my Delonghi espresso machine to Nelson Appliance Repair. My husband and I could not be more pleased with their service and price.They give free estimates and the cost of the repair was very reasonable. Also, they had it repaired in a much shorter time than expected (less than two weeks with a holiday in that time!) We drove from the Denver area and even if there was a Delonghi service center in the Denver area, we would drive to the Springs again just to have Nelson do any repairs. If any other appliance needs repair, we will take it to Nelson Appliance Repair. They are honest, polite, reasonable priced, and timely. Thank you!