Music Hut

I have had basically the same experience as Ann except my contract isn't up. I've been trying to get a full size cello for my son, Andre also told me they were "hard to come by." He would let me know when one was available. Guess what, I've left numerous messages, stuck notes in my bill, emailed, and literally NO response, nothing. So my son is stuck with a too small cello while Music Hut still attempts to collect money without helping their customer. I've never dealt with a company that basically refuses any contact when someone needs assistance. Awful, avoid Music Hut at all costs!!

Completed our contract and paid in full on a cello rental. Music Hut did not provide us with a full size cello prior to our final payment because he said they were "hard to come by." I said I didn't want to make the final payment until we had a full size cello in our possession, but he insisted we had to continue payments because we had signed a contract. One year later, he has all of his money, we still don't have a full size cello and he is now claiming we never asked for a full size cello within the terms of the contract. Very bad business practice!! He won't return our phone calls. Do not rent from this business. Get your string instruments from a real violin shop. If you search the Better Business Bureau, you'll see he did the same thing to another customer with a violin.