Mountain Chalet

I went to REI earlier this week to buy cross country skis, boots, poles, etc. I stood around for 10-15 minutes looking for someone to help ... only as I was leaving did anyone talk to me and I just left. Saturday morning, I stopped by Mountain Chalet and the experience was the complete opposite. Right away, I got help and it was knowledgeable, so being the wise shopper I am, I gave REI one more chance. This time I asked for help, it took a while for them to get to me and no one was really knowledgeable on Nordic skiing. So I drove all the way back downtown to get the equipment at Mountain Chalet. They made a lifetime customer out of me.

High prices are expected when shopping local and getting excellent service. But when high prices come with arrogant, over-caffeinated and condescending staff it is intolerable. As an outdoor enthusiast for over 40 years, I enter a local outdoor gear shop like a kid in a candy store. I have never in 40 years had a worse, more troubling experience than I've had at the Mountain Chalet. I regret the many hundreds of $$ I spent here not going to support a more worthy operation. Avoid this one at all costs!

I've never had a better experience at an outdoor store before! The entire staff was warm and ready to help us with anything we needed. We're going ice climbing for the first time in Ouray and needed help fitting the boots and cramp ons. Shane helped us. He was tremendously knowledgeable and welcoming. A couple years back my husband and I went to Bent Gate (a outdoor store in Golden Colorado) and were blown away by the air of superiority their staff exuded. It was such a breath of fresh air to be treated so well by Shane. All the staff working at Mountain Chalet are competent, passionate, and eager to help you with anything you need!! We will definitely be back. This is the kind of shop we want to spend our money with and we hope you do to.

A local business that's extremely supportive of the local outdoor community. Their prices are incredible and the staff is extremely knowledgeable, nice and helpful.

Found this on Yelp and went here looking for a specific hat brand they carried and some walking shoes. Turns out this store is in a really cute area of CO Springs. I had been here years before and forgot about all of these cute boutiques and restaurants around here. Anyway, the salespeople here at the store were very friendly and helpful. They did have the brand of hat I was looking for-wallaroos-but not the particular style. But I ended up finding a different brand instead that I loved! My friend was trying on Keen's and we both ended up getting the same pair of shoes-on sale from $100 to $60 so we were thrilled. They also carry Sanuk shoes there too-my friend got some of those too. So we are set for walking for our vacation!This store had all kinds of travel and outdoor gear. I just didn't really need anything else at the time but it definitely is worth returning to!

Came here by recommendation from another ski rental company who rented Alpine skis. I was looking to rent XC skis for the week. I am so glad I was referred to this local shop! MC has everything you need to experience the great outdoors in very cold temps!! I rented 2 sets of XC skis (boots & poles included) for 5 days for about $80!! They were in great shape & worked out perfectly! The staff are super friendly & knowledgable about slopes, trails, & gear. If you need outdoor gear at a great price sold by great locals, head over to MC. You will not be disappointed!!

Wow, very impressed with the customer service and knowledge at Mountain Chalet. I brought in a pair of lightweight touring boots, Dynafit Blacklight, that i was having an issue with. in short, the boa had a plastic piece that was coming unhooked and changing the fit of the boot. They quickly pinpointed the issue and showed me how to solve it. interestingly, I searched online and called another shop and couldn't find a solution. Thanks Jim, Ron and the rest of the staff for your great customer service and knowledge!

They helped me with a custom map I needed. Very helpful! Love having that free downtown parking they provide too.

Friendly employees, helped me find exactly what I needed, helped me make sure it was the right fit and I was in & out

Great service, very knowledgeable! Helped us with cross country skiing and really went out of their way.