Luisa Graff Jewelers

Always a positive experience at Luisa Graff Jewelers! Out son bought his wife's engagement ring there. It was a Luisa Graff custom design ring in rose gold and was exactly what his bride desired! We will be returning to have a previous purchase re-set in a custom design. Thank you, Luisa and Andrew Graff for your friendship and care over the years we have know you and purchased jewelry at your store! The Turner's.

I collect wristwatches, and whenever I get one where links need to be removed to adjust the bracelet, I go to a professional jewelers in order to make sure the job is done right.Several months ago, I went to this Luisa Graff location because it was conveniently located near Costco. I was greeted by a pleasant woman, and the bracelet was promptly adjusted at a reasonable cost.A few months later, I had another bracelet that needed to be sized. I went into this store, confident that it would do the job right as it had done before.The woman who greeted me asked if I had been there before. I said "yes." She asked for my phone number and I gave it to her.Apparently, she couldn't find me, or the earlier transaction, in their computer system. This woman then went into a bizarre interrogative mode, repeatedly asking me my name, address, phone number, who I had dealt with before, etc. She must have asked me the same questions a dozen or more times. It was as if she thought I was lying or otherwise up to something. It was highly insulting and demeaning. I was just about to ask for my watch back and flee when she declared, "Oh, I found you."Most jewelers use these instances of simple repairs, adjustments, battery replacements to establish familiarity with customers and goodwill. Suffice it to say, that didn't happen. I would never patronize this place again for any reason. It is a weird, creepy place with misguided priorities.

We have built 3 custom rings now with Amy at Luisa Graff and she is not only so helpful and just simply amazing at everything with the whole process from finding the perfect stones, to the designing of the ring, to making sure we were happy with how they looked before they were made. We highly recommend her and Luisa Graffiti for all your jewelry needs

I was given a ruby bracelet for Christmas from them. A month later a stone fell out. We went back and were told we had to pay for the replacement stone and the labor to put it in.Terrible considering the bracelet was not inexpensive and had absolutely no guarantee! I would not recommend anyone but any jewelry from here! At least if you go to a chain jewelry store they guarantee their jewelry!

I had a FANTASTIC experience here! I went engagement ring shopping and Janette was incredibly helpful and friendly. She helped me find the perfect ring and I ended putting a down payment to secure a ring to come back later and pay the rest. I returned with my daughter (I wanted her to feel involved in the process and get her approval) and this time was helped by Kyah and Kat. They were amazing! They indulged my daughter (she had a TON of questions and is very talkative!) and were so nice to her. During this process at no point did I feel rushed, Kat really did an excellent job of giving me all the information and guidance so I could really make an informed decision and understand exactly what I was purchasing. It really eased my nerves when making such a big and important purchase, and made the whole experience extremely positive. Even during the paperwork and checkout process Kyah was nice enough to show my daughter some more gemstones around the store while we waited! It is things like this that push the experience above and beyond. I have already proposed to my now fiancé and she was floored by how beautiful the ring is. Absolutely immaculate customer service by Kat, Kyah, and Janette. Highly recommended!!

Great place for purchasing and repairs. I trust the jewelers with my rings so much. Great service with friendly and honest associates.

Very overpriced for appraisals, like double what another local jeweler charges. One associate asked awkward questions and another lady seemed like she was inspecting/condescending. Snobby would be my conclusion.

If you're looking to purchase something new or refurbish vintage jewelry, this is your place! Thank you Rita for your unending patience and Doug for his superior craftsmanship. Good job well done.

If I could give no stars I would Do not go here. If you're trying to customize any kind of jewelry, I was trying to make a bracelet for my daughter because her dad passed away and before he died, he gave her a bracelet. I went over on the size of everything how I wanted to look I even provided a photo the size of the pearls were 7.5 mm and the actual size in the picture ended up 9.5 mm When they told me, they were going to source the pearls themselves then I got a call saying that they found the pearls they're $49 apiece and there's 10 of them so then I questioned them could I get my own pearls because that's a little much considering they told me the bracelets only gonna cost me $749 then I asked her what size pearl did she buy they said we sourced 11 mm size pearls that's what you need to buy. I purchased that size when they arrived. They were clearly not the same size pearl that needed to go on the bracelet. I then asked the lady why didn't you tell me that you ordered a completely different size pearl she said it doesn't matter you got the right size that you want now and then kept asking me where I source the pearls from. Then I told her I do not trust you guys and she asked me how can I get to gain your trust back, and I said by giving me a refund, please do not go to the store thinking that they're going to make you what you want. They are only there to make money off of you. Clearly, they are not there to make any kind of jewelry that means more to you than then you could imagine what I asked her what would've happened if I showed up to the store with this bracelet completely made not looking anything like what I asked even in the picture that I took of what they re-created it didn't even match it was a chain. It was a complete chain which on the picture I showed them it wasn't a chain. It was a bar in between each pearl do not shop here. They are not trustworthy people and it is absolutely disgusting that they would do this. When I said I'm making a gift for my daughter for the present that her dad dad gave her. I am completely disgusted. Do not ever shop here again, you have forever lost a customer and I will be telling everyone what you guys were going to try to do. I went to revolution, jewelry store I picked out the exact type of bracelet that I need, including all of the labor and everything would cost a total of 498 dollars plus the 104 I paid for 9.5mm half drilled pearls Compared to the 749 and the $500 they were trying to charge me. So a total of 1249 It's absolutely insane. Please go to Revolution. They will help you. They are kind. They are patient and they are trustworthy. Do not go to Louisa. Here are the pictures that proof that the bracelet was not gonna turn out anything looking like the one that I actually wanted Shame on you people . I love how in one of the text messages they're like let us source it so we can get the most accurate size like we know what we're doing but they would've completely screwed me. Thank God for text messages you can see it .

Shout out to Luisa Graf Jewelers in Colorado Springs. I took my mom's silver set there to see if they could repair two of the lids that came off and shine the set. They were very friendly and excited to try...especially when I told them I was doing it for my 93 year old mother. In fact, they made it a team effort.This is the finished product. I think they did an awesome job. When I brought it in it was severely tarnished. Now it looks brand new. I remember when my dad bought it for her for Christmas decades ago.I chose this business because of there reputation in the community. After this experience (as well as the beautiful pieces I saw in the store) I will definitely do business with them in the future.