Hoste

For 417 and 419 North Chestnut Street, Colorado Springs, CO:For a recent family reunion, we needed the space that these two adjoining apartments offered - 4 bedrooms each. The space was as described, but at the exorbitant prices they charged, what they delivered was way below par.The backyard artificial turf, was littered with grasses and several empty plastic water bottles. There was a dilapidated couch that was far from inviting and no one ever went near it.The Interior:The living room rug in 417 was filthy - dirty and stained. The lowest bathroom lacked an anti-slip shower mat, the towel hooks were almost out of the wall, the hand soap was grossly watered down, the sink plunger was broken, and there was barely enough toilet paper for our needs, nor were there ample paper supplies like napkins, paper towels, and trash bags. No labels on the soap/shampoo/conditioner dispenser made knowing which was which impossible. Lots of large ants showed up in both units.The cleaning fee was $250 per unit - what this consisted of, I do not know. There were clean sheets and towels.The A/C was poorly balanced - we were frozen on the lower level, those at the top were more than warm.Hinges were missing screws in kitchen cabinets and one of our group got stuck in the bathroom, because the door came of it's track and she needed to be 'rescued' by one of us.There were other issues like a previous occupant not being able to be reached by a fire dep't. gurney - they had to be lowered by a sheet and escape from any of the upper floors would have been more than problematic.From their web site:"These rentals are managed professionally and there's a standardized, natural attention to detail here that you'd expect from a luxury hotel, without any quirks or eccentricities. The process and communication is easy -- with a customer service associate on-call 24/7. Problems accessing the property, or run into something unexpected? Not a problem -- we've got you covered -- with 5-star service, motivated by a desire to facilitate the best possible stay."REALLY? I called their service desk twice before I posted this and it rang multiple times before going to voice mail. Maybe 5 stars out of 100 !As an aside, the neighbors do not think well of nor appreciate the owners for a number of reasons.I've rented many homes and apartments for over thirty years and have some experience with expectations and delivery of services. This rental did not fulfill its obligations nor meet its description.So, in, not quite, short, we found this place no where near what they charged and not in any way well kept and maintained. Save your money and stay elsewhere !!!

DO NOT STAY AT A HOSTE PROPERTY!!! My husband and I stayed in Manitou Springs and had the worst experience. The guests (also through Hoste) next door to us were clearly having an altercation and a child was involved. I reported it immediately to Hoste via VRBO to which I was told he would "let his team know". I then requested a partial refund and was told "we are not responsible for other people's actions" and that they would only refund us $50 (we paid over $200 for one night). Needless to say, we will NEVER be staying with this company again and I advise anyone to do your research before booking with Hoste.

Spacious bedrooms & comfy beds. We were all well rested on this trip! Cozy living area and the kitchen had all we needed to make our Thanksgiving meal a success! Easy access to all attractions.Step outside and you can see Pikes Peak!Thank you for making our first trip to Colorado successful!

This company is absolutely dishonest. We rented a house over Labor Day weekend managed by Hoste. The non smoking house (signs posted everywhere) had a horrific cigarette smoke odor. They "addressed" it by sending air fresheners through InstaCart (not showing up with a cleaning/maintenance team to assess and address the issue). We had to live with the front/back door open for 4 days along with as many windows as we could handle. Now they are claiming no odor and won't address our concerns (3 grandparents in their 70's staying there coughing because of it). On top of it, the owners who are supposedly Military Veterans, are completely unwilling to speak to me on the phone (I'm also a disabled Veteran) in an effort to resolve the situation. As for the house, kitchen was poorly stocked, not a single spare blanket in the entire house if someone got cold at night, basement carpet doesn't looked like its been cleaned in a decade. I had to fix the running toilet myself. I could go on, but I will leave it at that. Oh, the view from the deck is spectacluar for the house we were in.Horrible business. Don't use them if you can avoid it.

I am currently renting a home that is not as described. Evan and Phil at Hoste continue to mislead the renters by giving excuse after excuse on not calling pest control for RAT INFESTATION since day one. Dog is now throwing up and they could care less if it gets bit and dies. Off to the vet we go. I will never rent a property from them in Peyton, CO again. Property is listed under Birdseye Vw. Water is well water but it stinks terrible. We will not drink it. Their solution is to drop off 4 cases of water for 6 people and 2 dogs.Games in garage are disgusting. Spider webs and spiders all over them. Owner admitted while here to cut the grass home was not cleaned for over 2 months. They only clean upon move out not move in. I had to request weeded grass be cut or it was not going to be cut. Breaker keeps tripping and one side of house shuts down. Please take my review as accurate or you will be sorry. pest control finally came on 8/28/2024 and verified rat and feces on property plus dead rat under stove because of hole in wall behind stove.

Rented a house managed by Hoste over 2024 Labor Day weekend. A hot water pipe burst in the middle of the night in a second floor bathroom. Hoste was pretty much useless. No idea of how or where to shutoff the water. They dispatched no maintenance personnel and left us, the renters, to deal with finding and shutting off the water. We spent hours cleaning up the mess and they left us in a house without water for nearly 24 hrs. Imagine paying $830 per night and not being able to flush the toilet in your vacation home for 24 hrs.Things break, we all understand that, but it is how you respond when things break that defines your experience. Hoste's response was inept and they refused to even offer a refund for the day without water. A four and a half day stay and wouldn't compensate us for a single day.There are plenty of places in the world to rent. I would avoid these guys.

We had an amazing stay in Colorado Springs! The view was incredible! Our hosts were friendly and great communicators! Our airbnb had everything we needed! We will definitely book again!

We had made plans to travel and entered into an agreement with this company for a place to stay. we made plans around this location and then were sent an email that they would not fulfill the agreement. They made no effort to try to assist in finding a similar place in the area. They just wanted to let us know that they were not going to charge us a cancellation fee! I guess they wanted us to thank them for that. They should have to pay us a cancellation fee!

The house was amazing. The pictures do not do it justice. The pictures look nice but when you walk into it, it is definitely much better. It is far enough out to be quiet and secluded, but close enough in to take care of anything that you need to do I cannot recommend this place enough absolutely amazing.

Hoste provided an easy VRBO experience. We had everything we needed to enjoy our stay and explore the area.