I avoid writing not so positive reviews but this experience really made me sad. I've ordered take out mostly now and my experiences have been better for take out vs dining in since they've opened. I was in the area and went in on a Tuesday after 1:45p hoping to beat the lunch rush crowd and give dining in another try. Korean Fried Chicken typically taste better fresh dining in vs take out. I was happy to see the restaurant full but feel for restaurants that struggle to staff their restaurants when busy. I stood at the door to be seated for over 10 minutes and then just waited in the cashier line trying to get a staff member's attention. I spoke to a server to be seated and she directed me to order at the cashier, but then sat other 2-4 tops to dine in. I was annoyed but let it go since they are extremely short staffed and saw signs everywhere about hiring. I waited in the cashier line while watching two servers/staff members run all around the chaos. I felt bad. Two other solo diners waiting at the door with me just left and didn't want to wait to be acknowledged anymore. Dining in orders were ready to be brought to the table, and the line waiting for delivery pick up and ordering grew longer, 4 checks were waiting for payment and wanting to leave, the take out order line was growing, & the Pepsi delivery person was even waiting. The two front house staff members were overwhelmed. I finally ordered at the front cashier and sat at a two top to eat. My lunch special of 8 strips (boneless was sold out) with soy garlic sauce and seasoned fries ($14.35 plus tax and tip) was ok but did come out very quickly. I think that's the difficult part, the back of house staff pumps the food out so quickly, but they're not staffed in the front of house to be able to serve the food in time and wait on the tables with a full restaurant. I was hoping for a quick lunch and once I was sat and orders the food came out! The seasoned fries are good but some of chicken pieces were a little dry. Still enjoyed my late lunch. The lunch special portion is very large with 8pc and a side. I typically order their KFC wings and other apps but wanted to give the lunch special deal and boneless or strips a try (others recommend them). Plus I could bring it home to share if I didn't eat all the chicken. The ambiance in restaurant has lots of big screens loud music and busy atmosphere. The restrooms need some attention. I will say that one of the servers was very friendly and apologetic, and then the other one just seemed in space or overwhelmed to engage with customers. Bonchon might just be a take out spot for me once in awhile now. My dining experiences since they opened were pretty sad and not worth the frustration. I have friends that enjoy this place and I will continue to do delivery or pick up for them. I typically really try to focus on positive feedback on most reviews and often when I have poor experiences I try to go back multiple times before writing a review hoping the bad experience was a mishap or short staffing or bad day but this experience was just so disappointing and frustrating. I felt like I had to write a review so that management can can help their team members. Bonchon please help out your team members and staff up or don't seat a full restaurant with long lines for pick up and deliveries with 2 servers/staff members in the front. The dining experience is pretty unpleasant and does not encourage diners to come back. I even saw a two top frustrated waiting for someone to pick up the check for payment walk up to the front register line, they just SIGHED and mumbled frustrations multiple times behind my table waiting in line to pay for their check. It really isn't the best dining experience. I don't blame the staff and try to have patience and give grace and in frustration stillBe kind. I still tip 20% or more even when food or service is not so great. It was sad to see the staff so frustrated and overwhelmed. It was also sad to see people leave frustrated and annoyed. It really was awful to see the decline in customer service, cleanliness and quality.
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"This is my favorite K-BBQ restaurant in Colorado. The service is always on point. The food is delicious. I tend to choose the Bulgogi and the thin sliced pork. When I ask for extra fish cakes I always get a plentiful amount. I absolutely love this restaurant. It is conveniently located. the restaurant is warm and welcoming. It is always clean and the food comes quickly. My favorite part about this restaurant are the conversations I have had with friends and family over the years, 13 to be exact. The Kimchi is so delicious and I really like all of the other small plates. There really is nothing else about this restaurant I can say besides I have yet to try the Hot Pot side. One of these days until then I will continue to eat the BBQ."
"Stopped by during lunch to pick up food for the fam. Cozy little spot, very friendly and accommodating staff. Prices are very reasonable and food was absolutely delicious. Ordered to go and they even included all the sides. Great little place, highly recommend stopping in if you're in the area. My family and I will definitely be in again next time we're around the Springs."
