Big R

Not my first stop but knew they'd have straw bales. Stopped and talked to a nice guy in the lot, very helpful w my questions! Went inside to pay for my bales, the register lady was friendly too. This visit raised my Big R store average* considerably! I most likely will come back.*in the past, RB associates have been cold and unwelcoming when you go in. Always a beautiful store, but customer service isn't usually high. Today was the exception.

Rude, immature employees who could care less about you. The employees dont even know what their store sells. They have no Training. Seems like their focus is just selling western wear. Male manager is the worst. He argued with me and then hung up on me. I wont shop there anymore because the children employees run the place and seem to manage the supposed manager.. crap runs down hill and attitude of this low volume store comes from the owners and management..

Out of the fifty times that I've been here, it just occurred to me that I've never checked in or written a review. This is where I get my dog and cat food because they have the best prices in town on the high quality brands I feed, and they happen to have a buy 12 get one free of the dog food I feed my pup. They also have better prices on leashes and collars and dog toys then the "big box" stores.There have been several occasions where they have been out of the dog food but a couple times, when I have asked, they look in the back it's back there. The service is kind of hit or miss as far as friendliness or helpfulness, and that's why I think they deserve a average review.

The store staff is VERY unprofessional. The products are way over priced and surprisingly they will not price match. The manager was extremely rude too. No reason to shop at a place like this.

I always go here when I need pine shavings for my chicken coop. Good deal on a 12 cu ft brick. The have a good selection of items for farm animals. It is usually hard to fine an employee to help if you have a question, but good thing I have always ran into a customer that knew about chickens too. Haha

This big r is the worst in the state i went to buy my dogs food and their computers messed up on their charging they ended up charging me for the dog food and not giving me any dog food when i showed them on my bank that it went through they still refused to give me the dog food i ended up having to call my bank to report a fraudulent charge to get them from making a free 20$ off me it's worth the drive to go to falcon instead of this hell hole

I was just there, I asked an employee if they have water jugs and she very rudely said "water jugs" and I said yes! And she said again rudely "NO"! And so I left and I found one. I went up to her to tell her I didn't appreciate her rudeness and I indeed found a WATER JUG!! She yelled at me and her manager was there and let it happen and watched the WHOLE thing! So unprofessional! I walked away and when we were paying for our things, the cashier asked if we found everything, I said we did and no one helped us and their manager came up to me to explain that she didn't know what I was saying! I don't know how you don't know what a water jug is! I do speak fluent English! I was already mad at that point because she let that employee talk to me like that, in front of everyone! I was very nice to her and I wanted her to know how rude she was and they indeed carry water jugs!! If she had a bad day that's not my problem! The manager (that shouldn't be one) told me to NEVER COME BACK! As she was yelling in the parking lot at me! I'm not allowed to return because of her employee treating people rudely and how they handle situations AND not knowing what you carry in stores! She could of asked someone instead of being RUDE to me. Not how employees act nor a manager!! Get it together! I will buy my carhartt and work boots else where!!! It's not worth it anymore!! And apparently from the other reviews this is a normal thing! Sad!!

I have been in this store 3 times in the last 2 weeks. Their employees are either never wearing a mask or have it under their nose. This is a direct violation of the State wide mask mandate. Today the blind older Manager at front no mask and the brunette cashier always wears under her nose even when customers present. They also let anyone come in with no mask. No more business from me

Be aware of their return policy. I attempted to return a faulty product within 30 days and the manager refused. They only accept returns that are unused, unworn, and in perfectly unopened packaging. If the product is faulty, it is up to you to work directly with the manufacturer. This is a return policy unlike any other store. I would not risk purchasing something and being out the money if it fails before 30 days. We will not be back. It's too risky.

I was in here yesterday. I read some of the other reviews. Everyone in the store were properly wearing their masks. I needed some hardware items I could not find at Home Depot and Lowes. I did find some of them (the remainder I ordered off Amazon). The employees were very helpful and nice. Prices are comparable to Home Depot and Lowes. This store is kind of out of the way for me, but I would come back if I needed something and could not find it elsewhere.