Ascent Cycling

Exceptional work and customer service, extremely knowledgeable staff. No wait time today. Answered all my questions and made some small adjustments for free after having major service done 3 months ago. Totally worth it.

Poor customer service. Dishonest service quotes not honored in store when provided over the phone. Ascent let $220 in service business walk out the door. Very displeased.

Not impressed with the customer service. They were busy, and the person helping us might not have been very experienced. She did not seem very invested in helping us find information about the bikes--it almost seemed she just wanted us to leave. There is a decent selection of bikes here. I just didn't trust the service.

Ascent Cycling once again impresses me, both of my wheels on my bike had flats. The staff got me in and fixed my bike in 10 minutes, and had me back on the road. This is the best bike shop I've used in three states. I highly recommend them for your bike in needs.

This was by far the best experience I've had at a bike shop. I can't recommend them enough. They took so much time to go over everything with me. I was searching for a full suspension mountain bike and went to a few different shops. Ascent took everything into consideration and had me try out multiple bikes. They took the time to adjust each bike I tried to fit my weight, height, etc. They also took into consideration my budget and asked questions to help me get the best fit for me.I went back and forth between them and another shop that also had bikes I was interested in. I was initially leaning toward the one at the other shop and I have to say I was feeling that I was going to be disappointed giving the business to the other shop but obviously wanted to get the bike that I felt was the best fit and feel for me. They had one in stock that I had not even been considering initially but it worked perfectly. Once I knew which bike was the one, they made adjustments and let me ride it around and continued the process of making adjustments until I felt that everything was where I wanted it.I felt they were more about educating me and listening to what I had to say and determining what I wanted AND what would be best for me. Where the other shop, while they were nice just felt a bit more "salesy" and not looking to talk to me and ask questions to find the best bike for me. I cannot recommend this place enough and this will be our go to bike shop from now on.

One of the worst things a small bike shop can do to themselves is do a half baked job... and inspire a customer to go home and learn to do it themselves. A shop loses money every time that happens.I brought in an old bike for a tune up. They changed the cables and such as they were oxidized. They tried to sell me new parts, saying chain was stretched and rear gears were bad. Tech said he "did the best he could" to get it to shift correctly. He said my bike was old technology and I needed to buy a new bike.I went home, examined the bike and realized the tech hadn't even cleaned or lubed the chain. In fact... the bike was dry as a bone and still had a cobweb in the spokes from sitting in my garage. Was anything lubricated? No. The bike had been sitting for a while... that is the very reason I brought it to them.I cleaned it thoroughly with degreaser, lubed the parts, then watched a YouTube video on how to adjust everything. 30 minutes later it was working great. Sure its old, but all it needed was TLC.They get 2 stars because they replaced my cables and I appreciate that. However, charging a customer for a tune, not lubing anything, and letting it leave the shop not shifting is not professional work. I can figure out out to not lube my bike myself. I'm sorry my bike is too old to be "worthy" of their mechanics attention.

Brought my 4 year old son's bike in due to a flat rear tire. Didn't get his name, but the person helping us was prompt and quickly fixed it within 10 minutes! My son watched as his bike was fixed, he loved all the tools since he has his own play tools at home too. My son is so happy that he can finally ride his bike again! Thanks for the great customer service!

I've gotta update this. Been there a few times since and everyone was top notch idk who that dude was that screwed the pooch the day I went in but haven't seen him since and like I said, everyone has been spectacular.

Absolutely one of the best bike shops I have been to. The customer service was spot on and the repair was great, no waiting and the tech went over and beyond to find why I was getting so many rear flat tires. I highly recommend this shop

Bought some shoes from these guys a few years ago and they treated me great. I stopped by today to look at e-bikes and was well taken care of. I test rode two different bikes and Louis took about 5 minutes each to set them up for my weight and height, then sat me on the bikes to double check the sag.I have never had any shop do that for a test ride. I've never had a shop do that for a bike I bought. He even suggested I go to other shops to ride other brands. They run their business like I run my own. Most bike shops are run by nice people, but these guys are tops. Great product knowledge.