Aqua-Tots Swim School Lone Tree

Finally ended up leaving Aquatots at the end of August for SwimLabs. The constant turnover of coaches and new policy changes regarding cancelations and rescheduling/make-ups finally drove us away. My son ended up having 5 coaches in an 8 month timeframe. Absolutely ridiculous! The ironic part is the best coaches were always the ones who either left or got "fired." Additionally, I didn't feel he was learning much in the class, especially in our last few months there. Since we switched, he's actually learning to swim, enjoying the class, and thriving under excellent instruction. I would not recommend this place any longer. It was much better when we first started but has gone down significantly over the last year.

Our 1.5 year old daughter started swimming at Aqua-Tots a few months ago and is having a great time so far! We go once a week for a 30 minute class that usually has 2-3 other kids in it. Overall, it's really helped improve her confidence in the pool and we're excited to see her progress through all of the different levels. My husband is usually in the water with her and there's a lounge for me to hang out in and watch through the glass. They keep the shower/changing area clean and there's plenty of room to accommodate all of the kids that tend to end class around the same time. We pay a monthly fee and are able to schedule make-up lessons if we can't attend on our regular day. So far the staff has been gracious and helpful. We like some of the coaches more than others but overall feel like she is learning what we want her to at this age.

My daughter has been going to AquaTots for 2 or so years now. She is 5 years old in level 6! It's crazy to see her do freestyle with side breath, backstroke, and breaststroke across the pool. It's all because of Aqua Tots. We really like Coach Elias, he really pays attention to how the kids are doing and then he knows if they can do better and helps encourage them to do better. He really has helped to build my daughters confidence and she's always proud of herself when she gets out of the pool. Aqua Tots cancellation policy is awesome. I love knowing that if we can't make it some night that we haven't just lost the class, we'll have a make up on our account for when we want to use it.

1 - my son loved it, and I recommend it to others2- the lesson was awesome3- staff was friendly and forgiving when we ran late4- beautiful new facilityI look forward to more lessons here ... Also - it's in a strip mall... But that works for me

I feel like we got so lucky signing up for swim lessons at Aquatots Lone Tree. I absolutely love the safety-based focus of the beginner lessons, the staff (in the pool and out), ease of the location with plenty of parking, and flexibility for rescheduling lessons. My newly 3 year old started lessons about two months ago. I decided to sign him up for twice weekly lessons as recommended on the website. He was placed into level 3 (the first beginner class without parents in the pool). He's loved the lessons from the beginning and begs to go more often. He has improved so much. The reason I originally signed him up is because he was overconfident thinking he could swim when he absolutely could not (without a lifejacket) and he scared me all summer with his over confidence but also a resistance to learn any water safety skills from me. He now understands water safety, can hold his breath, swim to grab the wall from close by, float, and T, tickle, touch swim on his back or as they call it at Aquatots chicken, star, rocket. It's been amazing to watch his progression and the lessons are actually really fun to watch. My son has particularly loved Coach David. He extra enjoys lessons with him, though every single teacher has been patient, kind, and consistently trained. Beyond the instruction, the staff here is just so pleasant. It's an overall extremely inclusive, friendly, happy staff who seem to enjoy their job immensely. Most child related services could take a note from them. The place is kept very clean. The ease of rescheduling classes is fantastic and I enjoy the flexibility of having my son enrolled in a activity that I can modify around our ever changing weekly schedule. When you're running late there is always a staff member assigned to walking your child in to his instructor which makes for a completely guilt free low stress late enterance compared to average. Overall A+. I can imagine we will be going here for years to come!

This swim school is very hit and miss, depending on who you get as a coach. There are a few seasoned coaches who have been here awhile, and everyone else is a newly trained teenager. It is almost impossible to get into the classes of the two seasoned coaches here, unless your child comes during the day. If you have a child in school, forget about it, they never have openings after school or on weekends with anyone of quality. Also, it takes a very long time to move up a level at this school, because it's a cash cow. They want to do more lessons at the same level because the longer you stay at the same level the more money they make in the long run. The classes are 25 minutes, with 4 in the class, your child will get about 5 min of personal attention and the rest of the time they are just sitting in the water waiting. One instructor also snapped at my kid during a lesson. Since most of the instructors are teenagers they spend a lot of time looking at the clock and drinking water. This is a good place to get kids initially accustomed to the water. After they do, I suggest moving on to an actual swim school as you will likely not see any improvement here.

My 4 year old son has been taking weekly lessons with up to 3 other kids since July. His confidence has REALLY improved and now I don't worry as much about him in the water. He can pretty easily swim to a wall. The coaches are good with kids, the facility is nice and the people at front desk are helpful with rescheduling/make up classes!

This place is amazing!! I got a groupon for my one year old to get used to the water and I am so impressed with this place! * Everyone is SO nice. From the time you walk in, you are greeted immediately with a smile. They are very helpful in answering questions and making you feel comfortable. * The facility is beautiful and clean. The pool is sparkling and the dressing rooms and bathrooms are top notch. They even have a small play area for kids to play while waiting and plenty of seating that overlooks the pool so you can watch your kiddos during their lesson. * Our instructor, Matt, is so patient and helpful, and so friendly. He's made the transition for my baby girl into the pool and breeze! She loves working with him and he even sings to her during lessons! :)I am so glad that we ended up here for swimming lessons and I foresee is being long time customers.

I will go ahead and write a second review. I really hope that the review below saved. After my daughter had been at Aqua-Tots for over a year and a half, she did not graduate because they forced her to do things she wouldn't do and would not teach her. They would force her underwater when she was not ready to go. She was not ready for that skill and was not comfortable with being shoved down 3 or 4 ft to the bottom of the floor. With four people in a class for 30 minutes, she got about 6 minutes worth of lessons a week. It is $135 a month. After a year and a half she made absolutely no progress. They switch instructors all the time and do not meet the needs of the kids. After I left to go to a different instructor, who has helped her grow so quickly so fast, I talked to the manager of aqua-tots. I asked if I could have a refund for the classes that I had paid for. They said that was not possible. They said I could have a credit. I have over 2 months worth of classes that I can't do anything with. That is over $270 worth of classes that I paid to a company that did not meet the needs of my child, and will not refund me my own money. Danielle was nice enough to respond saying that the general manager would contact me. That never happened either. The general manager at the moment is named Maggie. I never got an email or a text or a phone call. I called to see if I could talk to the manager or get a refund, and there they are not willing to work with me. I also feel that that $270 has somehow gone down. I am pretty sure I had paid for more than just 2 months and she had some makeup classes. I would not recommend the school. I would not believe people in this company will contact you back when they say they will. I do not trust this company with your money because they do not reimburse you when you pay them and decide that it is not worth the expense. $270 is something that I could put to other things. This company has horrible customer service and awful communication. My recommendation for somebody who would like to pay a lot of money for 6 minutes worth of lessons for their child who is forced to do things they are not ready for, not worth it. I would recommend going to another school that treat your kids with respect and needs of where they are at and what they are ready to do, reimburses you when you pay them a lot of money and you ask for a refund when you are not going to use it anymore, and has communication and honesty when someone says they will contact you when they don't.

Paid for 6 months of lessons. For 2 months now they been canceling and rescheduling. One time they canceled 1 hour before the lesson. All they can say is they are sorry and it's out of their hands. Heard this place is good but haven't seen it, actually haven't been able to get to first lesson cause they keep canceling. Asked for a refund but they can't accommodate that. You know how hard it is to tell your kid and get them excited for swimming and then let them down by telling them sorry they have to cancel. Buyer Beware! Already talked to general manager she can't do anything for us and told us to wait for next week again.