Altitude Trampoline Park - Pueblo

Theres always OLDER kids like 16-20 throwing the dodgeballs hard as they can at the 3-4 year olds. Told staff and they didn't care or even have anyone monitoring the pits. Some poor kid BROKE his nose. Seems like negligence and more lawsuits waiting to happen. Obviously they need someone watching the kids (as they said i couldn't stand over there there were to many parents). Local authorities i reported the incident to says it happens a lot and the kids run off before we can get info and staff wont stop them.

We were there for a birthday party today and the staff and service were great. The staff was very attentive to the children. They also were genuinely happy to do so. Missed an opportunity to thank them personally.

Usually fun and clean but wow, they need to clean the place inside. The stench that hits you when you walk in is just nasty. the kids area with slides is littered with dirt, crumbs and garbage. The trampolines have stains everywhere. This place needs a serous deep cleaning.

My kid loves this place. He goes every week, we haven't ever had an accident or incident. Everyone's always really polite and watching the kids pretty well. Great membership rates make it an affordable weekly outing.

When a company doesn't allow the staff to kick out unrully kids or have then sit out it makes the staff very limited on what they are allowed to do. Upon speaking with some of the associates that work on the trampoline area I was told they are not allowed to raise their voice, kick kids off the trampoline area and are not allowed to tell kids they cant be in a certain area. Dodgeball for instance while watching young kids play in that are older ones started throwing the ball hard. I asked a worker if they can keep the older ones out until the young ones were done and he had said that the manager wrote him up for doing that before... I asked a manager and they said if I had problem to call corporate because they are watched on cameras constantly and can't tell anyone they cant jump. Even if they are being rough. The only thing they can do is ask them not to throw the ball at heads of each other. So the staff isnt the issue its, the overall managment.

Great place to take the kiddos!!! We enjoy this place with our friends and they have comfortable furniture and so many activities for the kiddos!!

I took a group here to have a fun day as part of a family Christmas gift. This is a clean and potentially fun place to take your family however sections of it were closed down due to not enough staff to monitor the area. Another part had broken down equipment. If you pay that much money to spend the afternoon you should have full access to the area?...We were asked to leave the area because they couldn't "monitor" us.. You sign a waiver to get in?.... We will not be going back.

It suck, and my child was called racial slurs and the staff didnt do anything about it and they only said "if they do it again, tell me" and then we told them and they did nothing.

I was upset about something that happened, but Courtney, the regional manager, took care of the situation and was very friendly and kind. I'm happy someone like her Is in charge, because she handles things in a very appropriate way, and she's great with children as well. I don't know how to remove the previous review, but just know the situation was handled.

Great service I had to take two showers off because usually every time I'm there something is broken they had a rope swing it's been down for ever and they haven't put it back up in the kid area where you can climb the up the trampoline is broken but it's fun for birthday parties and just have fun with friends