Woop Bubble Tea

So this place is a stand at the mall. My three star was automatic as they had almond bubble tea, and many folks run out. Now, it was not bad, but i have had better. Here is what killed me. Happens elsewhere, but they get it because she asked me this today. Would you like tapioca in the drink?. You mean the actual thing that makes it bubble tea? Because no tapioca means I'm purchasing just the tea and your stand sells bubble tea. And by the way, back in the day, this came with the price not as an "extra." Like ordering Buffalo wings, hot, and they charge you extra for the sauce because all you get are the actual wings (naked) if that makes any sense. Bobba? So yes! I ordered the tapioca to go along with my $6 almond tea.

I promised I'd give up Bubble Teas when in Cleveland. But my addiction kicked in. And I was left singingWoop, I did it againI went to Beachwood, got lost in the MallOh baby babyWoop, you think I'm at homeBut I'm sipping Bubble Tea at WoopI'm not that innocent!2.5 star average? Are you kidding me? I was going to give 5 anyway but definitely now. Holy underrated Boba, Batman!Cleveland is a city that doesn't really have any good bubble tea. Nothing remarkable anyway. Koko might be the best one. Or Phusion. But honestly, Woop is as good as anything else. Specifically the honey tea which is great. I can't vouch for the others, but I will definitely give it a nice healthy 5 star rating because I did enjoy it and we'll be going back to try it again at some point. Me and the girl that did the mall tour with me.Woop has really yummy honey tea, which is as good as anything at Koko or Phusion, the top spots for BT in CLE. They have inconsistent but decent tapioca pearls. The price is a little high but the girls are really nice. I will try honey dew and others next time.The only negative comment I have is the long, argumentative response to the 1-star review. I agree, the 1-star reviews of this place suck, and may even be fake in a couple of cases. But this business is forgetting the golden rule. Do not call out your customers in public. Do not say their review is "written inappropriately." Do not get into public arguments with them. Ever. At all.Why? Because, nobody is really going to read that silly review anyway, or take it seriously. But you know what they will read and take seriously? A business owner response. If you sound argumentative or aggressive or annoyed in a response, it can (and will) really put people off.Remember. There are 1,000,000 clueless customers out there and some will write Yelp reviews. But there is only one owner of a business (or so). And you want to make sure that the personality you put forward publicly has class, confidence, with zero drama and zero negativity.My advice to business owners is either do not respond to negative reviews, or, if you must, then be like Gandhi or Martin Luther King or Mother Teresa when you do. Peace and understanding. Don't take it so seriously. And if you can't take criticism, don't f***ing read it. This is not aimed at Woop. This is aimed at 83% of business owners in general. And at the 91% of people who irresponsibly fabricate statistics.Hopefully they'll heed my advice and adjust or remove that comment.And if anyone tries to steal my bubble tea, I'll Woop their ass.

Tried the mango peach fruit tea with strawberry pearls which was pretty good. Maybe too sweet lol. Then tried the taro milk tea with the actual boba and was disappointed. The boba was NOT edible, it was hard. Would've went back and returned it or asked for a new one to be made it, I ended up drinking the milk and throwing all the boba away. Sad.

Very poor service, stood in line for 30 minutes for all workers to leave and tell a couple dozen of customers to leave for them to take a 15 minute break. Totally unacceptable for this to happen at 3pm.

One of the only bubble tea places at Cleveland along with Kung Fu Tea. Woop bubble tea is just a simple stall located inside of a mall at Beachwood. It's cloyingly sweet, and I would rather support a chain like Kung Fu Tea than come to a local bubble tea place like Woop. I ordered the Rose milk tea without tapioca. It was super sweet that I imagine I grew a cavity when I drank all of the tea. My boyfriend on the other hand could not even finish the bubble tea he ordered because it was too sweet. The staff were unfriendly and sullen. Watching them work would make you want to drag your feet too. The service was slow, and the two workers went back to texting after they plopped my drink at the pick-up counter. Sorry I interrupted your texting. But rejoice, I won't be doing that anymore since I don't plan on coming back.

The bubble tea from this place was awful. From the service to the drink, I was highly disappointed. Both my drinks were Luke warm. I was not expecting a refreshing mango tea to be warm. My brothers matcha tea tasted like powder, terribly mixed. The tapioca balls were so oddly tasting. The drinks made our stomach hurt terribly. The women making our drinks was so rude, not friendly what so ever. I was being extremely kind and polite And I got the entire opposite. Never will I be going here again.

Nice little stand in Beachwood mall nothing special about it but the service was exceptionally good and the prices were reasonable. They were very generous with the tapioca balls and I was very happy with my drink. They were unable to make frozen ones for some reason other than that it's recommended

1 star for both product and customer service. Awful and not worth the $4+ for essentially sweet milk with no discernible flavor whatsoever. I ordered a matcha and right away I was worried when it wasn't even green. Truly, it was white like milk. I took one sip and asked the associate to make me another one when my suspicions were confirmed. She didn't say anything, chucked it and then proceeded to do the exact same recipe. So I ended up with the same terrible drink. And she didn't speak to me the entire time, ask if it was any better, or just generally make any effort to acknowledge me. I've tried this place three times now, just hoping it will improve and manage to fulfill just the basic craving for bubble tea. I know Cleveland is not renowned whatsoever for bubble tea. But I've been to some pretty shitty bubble tea places across the country and nothing comes close to this. Backwoods Mississippi? Better. Out in the desert of Texas? Better. Sleepy mountain town in Colorado? Not amazing but at least the right color! How do you mess up the most basic of bubble tea flavors???? Save your money. It's not worth you even trying it. I won't be back.

I often think of Woop and my favorite vanilla chai tea. -- it's my guilty pleasure! I sometimes make up reasons to visit Beachwood Mall so that I can get my bubble tea!

I should have known better than to order milk tea in an Ohio mall. This should be called milk water, not milk tea. I could not see or taste any tea in it. I even asked to make sure she didn't forget the tea. She assured me it was in there.The only thing that saved this from being my worst milk tea experience is that I once had a milk tea that had a cockroach in it. And yes, I slurped up the cockroach into my mouth. (That happened at a different milk tea place.)