The Wine Reserve of Bainbridge

Not rude st all! Very helpful advice on selecting a good bourbon. Also helped me find a certain brand of Gin. Will definitely be going back in the future.

The guy that runs this store is constantly rude and just flat out nasty! I have never had a good experience at this store. When you talk to the guy at the counter he makes you feel like you're inconveniencing him and that you just don't belong in the store. The way that he addresses any questions that you might ask is aggressive and with a nasty attitude. Do yourself a favor and STAY AWAY from this place.

I've got no qualms about this place. They had exactly what I wanted, for the price I was expecting. The inside seemed organized, but a bit stuffed full. I see some reviews saying they had an additional charge for using credit... But I don't recall them telling me that? So I'm going to assume that I was not charged that. I will say though, for a place that has the word wine in the name, they did not have much wine.

Nice place with a great selection. The place was clean and the staff was friendly. Service was super quick, as I was the only person in the store. I got what I needed and checked out.... what's not to love about that! I wish all my retail transactions couls be so easy. My total time in the store might have been 5 minutes. So... yes I am a fan!

Great place and friendly, helpful owners. Highly recommend. sometimes they are really busy and an employee might be having a bad day but I've been there dozens of times over the years and it's my go to spot and I usually leave with a smile on my face.

Very rude people, no matter who you're stuck dealing with. The store is a dump and you get hustled the minute you pass thru the door. There can't possibly be anything in this store worth the rudeness you'll suffer purchasing it. There is a nice alternative either in Aurora or just past Lander Circle in Pepper Pike.

After 15 years of patronage, I've made my last visit to this place. I chose a wine that had a special sale shelf sticker indicating a $3 reduction. The cashier scanned the bottle and it was not at the sale price. When I questioned her, the manager rudely interrupted and said that the price had been increased despite the special sale sign. I dealt with this issue in the past by ignoring it and paying, but this continued policy and increasing rudeness have decided it for me. Pat O'Brien's has a better selection, the same pricing, and much friendlier staff.

Rude rude and rude! I will not patronize this store again. Every single time I go in they're rude. The bourbon releases are a joke because they skim bottles off the allotment for themselves. I waited in line for 45 min today outside in the cold just find out they took 3 out of their 12 bottle release of Eagle Rare for themselves (and I was #12 in line) When I asked why they stopped selling Eagle Rare after 9 bottles he said "because we get some for ourselves, got it?" I'll travel to Giant Eagle in Middlefield for better service in the future. And bullshit charging people extra for using a debit card. Giant Eagle doesn't charge extra AND THEY'RE NICE.

Great selection, however wine I wanted was not available... must be end of the season. Staff helpful if asked.

The guy who works here is so insanely rude I would rather drive 25 minutes out of my way than go somewhere like this. He was nasty and unprofessional for absolutely no reason. fella must have woken up on the wrong side of the bed. Plus this place is dusty, musty and overpriced. 0/10.